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Added 1 min ago
District Sales Manager
Flanagan Foodservice Inc.
Moncton, NB
$90,000 to $110,000 CAD / year
Full-time
The District Sales Manager (DSM) is charged with leading our team of Business Development professionals in the field, and with growing sales within the Maritimes market. This role is…
Added 1 min ago
Assistant Store Manager
Agilus Work Solutions
Guelph, ON
Full-time
Lead the Floor, Inspire the Team: Assistant Store Manager Opportunity in Guelph, ON
Added 2 mins ago
Territory Manager
National Rent-All Inc
Kitchener, ON
Full-time
We are seeking a driven and entrepreneurial Territory Manager to grow equipment rentals and new and used equipment sales across the Region of Waterloo and Wellington, Perth, Dufferin,…
Added 29 mins ago
Partenaire d'affaires client
Omnicom Media
Montreal, QC
Full-time
Added 29 mins ago
Corporate Partnerships Manager
CPA Ontario
Toronto, ON
Full-time
CPA Ontario is currently in search of a Corporate Partnerships Manager who will play a key role in growing corporate learning partnerships. Acting as a trusted advisor, they build strong…
Added 29 mins ago
Territory Manager
National Rent-All
Kitchener, ON
Full-time
We are seeking a driven and entrepreneurial Territory Manager to grow equipment rentals and new and used equipment sales across the Region of Waterloo and Wellington, Perth, Dufferin,…
Added 32 mins ago
Growth Marketing Manager (B2B SaaS)
Veem
Remote, Canada
Full-time · Remote
Partner with Sales on ICP definition, account targeting, messaging, lead quality, pipeline creation, and sales velocity.
Added 1 hour ago
COMMERCIAL LINES ACCOUNT MANAGER
CJ Campbell Insurance (Edmonton) Ltd.
AB · Edmonton, AB
Full-time
We are C.J. Campbell Insurance, and we are looking for a Commercial Lines Account Manager to join our team. We are a mid-sized insurance brokerage and highly experienced group of…
Added 1 hour ago
Sales Manager - BS&C
Aggreko
Toronto, ON
Full-time
Bring your energy to Aggreko as Sales Manager based in in our Building Services & Construction (BS&C) Sector based in Toronto, ON. You'll be responsible for the sector’s P&L across Canada,…
Added 1 hour ago
Trading Manager - Windsor, ON
ADM
Windsor, ON
Full-time
Reporting to the Commercial Manager, this is an intermediate level position which is part of the merchandising team for the location. The position, acting as part of the team, will be…
Added 1 hour ago
Manager, Operations Accounting and Reporting
Beedie
Burnaby, BC
$115,000 to $135,000 CAD / year
Full-time
The Manager, Operations Accounting and Reporting is responsible for ensuring accurate financial results for Beedie’s Property Management, Development Management, Asset Management, Leasing,…
Added 1 hour ago
Unit Customer Experience Manager II
IKEA
Calgary, AB
Full-time
The Customer Experience Manager plays a critical role in helping customers shop more easily, make informed purchasing decisions, and leave feeling excited to return. When this role is…
Added 1 hour ago
Branch Manager III - Speedvale Branch
Meridian Credit Union
Guelph, ON
$95,000 to $104,000 CAD / year
Full-time
The Branch Manager III is accountable for providing leadership and direction to a team of financial services and sales professionals while supporting Meridian’s mission statement. The…
Added 1 hour ago
Brand Manager, IT
AbbVie
Montreal, QC
Full-time
Understand the local business landscape and dynamics to create opportunities for the use of technology that supports key business strategies.
Added 1 hour ago
National Account Manager - West
Lindt & Sprüngli (Canada), Inc
Vancouver, BC
Full-time
Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds…
Added 1 hour ago
National Account Manager - West
Lindt & Sprüngli (Canada), Inc
Vancouver, BC
Full-time
Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds…
Added 1 hour ago
Key Account Manager (Builder Markets)
Reliance Home Comfort
Edmonton, AB · Calgary, AB
By joining Reliance as a Key Account Manager (Builder Markets), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…
Added 1 hour ago
Key Account Manager (Builder Markets)
Reliance Home Comfort
Burlington, ON
By joining Reliance as a Key Account Manager (Builder Markets), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…
Added 2 hours ago
Pharmaceutical Wholesaler Sales Manager
M&P Drug Mart Inc Pharmaceutical Whole sale
Toronto, ON
Full-time
Generate and grow sales across Canada and internationally
Added 2 hours ago
Inside Sales Specialist - Slurry Handling Products
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
We collaborate closely with Customer Service Representatives, Site Account Managers, Technical Sales Support specialists, product experts, engineering teams, procurement teams, and…
Added 2 hours ago
Inside Sales Specialist - Crushing and Screening
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
We are looking for an Inside Sales Specialist, Crushing & Screening to join our Customer Service team. In this role, you will support customer inquiries, quotations, and commercial…
Added 2 hours ago
Manager, Advisor Experience & Inforce Service Innovation
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
The Manager, Advisor Experience & Inforce Service Innovation defines and executes Specialized Lending’s post-funding service model. The role leads portfolio servicing and surveillance,…
Added 2 hours ago
Financial Services Representative - Full Time
Meridian Credit Union
Barrie, ON
$50,000 to $53,000 CAD / year
Full-time
…appropriate advice and recommendations. As a member of the branch sales and service team, the primary responsibilities for this position will be to understand the financial needs of our…
Added 2 hours ago
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
EMCO Corporation
Quebec, QC · Trois-Rivières, Québec
Full-time
Added 2 hours ago
Advertising Account Manager
Taboola
Montreal, QC
As an Advertising Account Manager on the Enterprise Advertising team in our Montreal Office, you’ll play a vital role in working closely with the sales team, and Tier 1 brand & agency…

MissionPerform

Customer Success Manager

Mississauga, ON, Canada

Pay: $75,000 to $110,000 CAD / year
Experience: 3–5+ years of experience in customer success, account management, business management, or a related client-facing role (experience level to be finalized).
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

Details

The expected compensation range for this position is posted below and is based on experience, skills, and qualifications. The upper end of this range is reserved for exceptional, top-tier candidates. We use automated tools, including artificial intelligence, to assist in the evaluation of applications. We may conduct background checks for successful candidates.

About the role

MissionPerform is seeking a Customer Success Manager to serve as the primary business point of contact for our customers and to own the full lifecycle of customer engagement - from proposal and statement of work (SOW) development through delivery, ongoing account health, and long-term relationship growth. This role blends proposal and business development support with hands-on account management, escalation handling, and customer advocacy.

The Customer Success Manager will also proactively partner with clients to surface opportunities and drive full adoption of TheGrid, and will support the rollout of MissionPerform's CRM platform and processes as they are introduced.

Key Responsibilities

Proposal & Contract Management

Write and manage proposals, statements of work (SOWs), and related business development documents for prospective and existing customers.

Own the end-to-end proposal management process, coordinating input from sales, delivery, and technical teams to ensure accurate, on-time, and compelling submissions.

Track proposal pipeline status and maintain templates, boilerplate content, and pricing structures to improve consistency and turnaround time.

Business Management & Customer Point of Contact

Act as the primary point of contact for assigned customer accounts, representing MissionPerform in day-to-day business interactions.

Triage incoming customer requests and feature requests for MissionPerform's software solutions, routing them to the appropriate internal teams (product support, software engineering, support) and tracking them through to resolution.

Coordinate internally to ensure customer needs are understood, prioritized appropriately, and communicated back to the customer in a timely manner.

Act as lead of monthly/quarterly/annual customer business reviews focused on customer experience, scope management, new product adoption and general customer account growth and management.

Escalation Management

Serve as the lead point of contact for customer escalations, managing them with urgency, transparency, and a clear resolution plan.

Coordinate cross-functionally with engagement managers, project leads, and company leadership as appropriate to resolve escalated issues and prevent recurrence.

Maintain clear documentation and post-mortems for significant escalations.

Customer Health & Business Reviews

Monitor customer health using both qualitative signals and available account/usage data, proactively identifying at-risk accounts.

Develop and maintain a customer health scoring or tracking approach as part of the broader CRM process.

Plan and lead post-engagement business reviews with customers (targeted quarterly cadence), summarizing outcomes, open items, and future plans.

Relationship Building

Build and foster strong, trust-based relationships with key customer stakeholders across all levels.

Act as a customer advocate internally, ensuring customer feedback informs product and delivery decisions.

Identify opportunities to deepen engagement, support renewals, and surface growth opportunities in partnership with sales.

Qualifications

3–5+ years of experience in customer success, account management, business management, or a related client-facing role (experience level to be finalized).

Demonstrated experience writing proposals and/or statements of work; proposal management experience strongly preferred.

Experience managing customer escalations and coordinating cross-functional resolution.

Familiarity with CRM platforms (e.g., Salesforce, HubSpot, or similar) and an interest in shaping CRM processes from the ground up.

Excellent written and verbal communication skills, with strong attention to detail.

Strong organizational skills and comfort managing multiple accounts, proposals, and priorities simultaneously.

Experience in a software or consulting company.

Preferred: experience supporting clients in pharmaceutical manufacturing and life sciences.

Bachelor's degree or equivalent professional experience.

What Success Looks Like

Establish core metrics such as Net Promoter Score, Customer Satisfaction, and Customer Retention Rate to track and report on account health over time.

Proposals and SOWs are delivered accurately and on time, with a clear, repeatable process behind them.

Customers have a clear, responsive point of contact and feel heard when they raise requests or issues.

Escalations are resolved quickly and with minimal recurrence.

Customer health is visible and tracked, with at-risk accounts flagged early.

Business reviews happen on a predictable cadence and customers value them.

A functioning CRM platform and set of processes are in place and adopted by the team.

Benefits

Life, health, dental, vision, and more coverage.

Performance-based bonus program tied to both individual and company performance.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own the full lifecycle of customer engagement, from proposal development to ongoing account health and relationship growth. They will act as the primary point of contact for customers, managing escalations and coordinating cross-functional teams to ensure successful product adoption.

Requirements

Candidates must have 3–5+ years of experience in customer success or account management, with demonstrated skills in proposal writing and CRM platform usage. A bachelor's degree is required, and experience in software, consulting, or life sciences industries is preferred.

Skills

Customer success
Account management
Proposal writing
Statement of work development
CRM management
Escalation management
Business development
Customer advocacy
Relationship building
Data analysis
Project coordination
Communication skills
Organizational skills
Software solutions
Life sciences
Pharmaceutical manufacturing

Benefits

Life insurance
Health insurance
Dental insurance
Vision insurance
Performance-based bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Account Management
Proposal Management
Statement of Work
CRM
Salesforce
HubSpot
Customer Health
Business Reviews
Escalation Management
Software
Consulting
Pharmaceutical Manufacturing
Life Sciences
Net Promoter Score
Customer Satisfaction
Customer Retention
Business Development
TheGrid
MissionPerform

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