Concierge

Division: Brighton Retirement Living

Reports to: Assistant General Manager

Location: 291 Main St., Brighton

Status: Permanent, Part-Time

Salary/Wage: $17.95/hour

Hours of Work: 0-24 hours per week

Vacancy: Vacant

Application Deadline: November 18, 2026

Submit to: Apply on BambooHR

Posting #: 09-BRL-2026

Reporting to the Assistant General Manager, the Concierge serves as the first point of contact for residents, guests, and staff, providing a welcoming and professional environment. This position is responsible for managing front desk operations, responding to resident requests, coordinating services such as transportation and maintenance, and ensuring smooth communication between residents and various departments.

This position requires availability to work throughout the week and on a rotating schedule that includes every other weekend.

Duties and Responsibilities:

1. Front Desk Management

• Serve as a first point of contact for residents, guests and visitors.
• Answer phone calls and direct inquiries appropriately.
• Manage visitor sign-ins and enforce security protocols.
• Provide direction to guests and visitors and/or notify appropriate personnel.
• Maintain records (e.g. telephone logs) as required.
• Handle payments from residents or family members, as directed by the General Manager.
• Sort incoming mail for distribution to residents and departments.
• Prepare and dispatch outgoing mail.
• Present a positive, professional image of the residence to the public.
• Observe the general comings and goings of residents from the residence.

2. Administration

• Maintain accurate records of resent interactions and service requests.
• Update resident directories and contact information.
• Type correspondence, including confidential information; compose correspondence that does not require the General Manager’s attention.
• Organize workflow through administration office; coordinate meetings and schedule appointments, as required.
• Complete routine forms, as required.
• Maintain current knowledge of information required by various government and other agencies regarding residents.
• Order office supplies from designated suppliers.
• Maintain internal records and prepare internal reports for residence, as required.
• Carryout additional administrative functions (staff scheduling, placement of residents, placing advertisements, etc.), as directed.

3. Resident and Customer Service

• Assist residents with daily needs such as scheduling appointments, making reservations or arranging transportation.
• Handle special requests, such as deliveries or room service coordination.
• Provide information on facility services and community activities.
• Liaise with housekeeping, maintenance, dining and healthcare teams to fulfill resident needs.
• Coordinate personal services (e.g. salon services, wellness programs).
• Monitor service request and follow-up to ensure timely completion.
• Promote positive atmosphere through friendly, attentive service.
• Address concerns or complaints in a professional, solution-focused manner.
• Build relationships with residents to foster trust and familiarity.

4. Risk Management and General Safety

• Monitor the entrance and report any unusual activity.
• Respond calmly and effectively to emergency situations.
• Partner with community team to ensure community is in compliance with Occupational Health and Safety requirements and promotion of risk management programs and/or policies; adherence to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire safety procedures including extinguishers, Safety Data Sheets (SDSs) and lockout tagout procedures.
• Report all accidents and incidents immediately.
• Report all unsafe and hazardous conditions and/or equipment immediately.
• Comply with all infection control techniques, placement of biohazard containers and removal techniques, procedures and policies.
• Participate in fire safety and mock disaster procedures.

5. Other

• Works in a safe manner and ensures department operations are carried out in a safe manner in accordance with the Occupational Health and Safety Act, associated regulations, Legacy Living’s policies, procedures, and other associated legislation.
• Other related duties, as assigned.

The successful candidate will possess the following:

Education

• Secondary school diploma or equivalent.
• Degree or diploma in hospitality, business or related field preferred.

License, Registration, Training and Clearances

• Valid and unrestricted Class “G” driver’s license with access to reliable transportation.
• Police Record Check (per RHA), including Vulnerable Sector Check.
• Immunization(s) and tuberculosis (TB) testing, per Brighton Retirement Living’s policy.

Experience

• Previous experience in a customer service or front desk role, preferably in a senior living, healthcare or hospitality setting.

Knowledge, Skills and Abilities

• Familiar with senior living environments and the needs of older adults.
• Understanding of basic office procedures, recordkeeping and scheduling systems.
• Knowledgeable of local community resources, transportation options and service providers.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Demonstrated time management skills and the ability to manage multiple tasks in a busy environment.
• Effective problem solving and conflict resolution skills.
• Ability to handle confidential information with discretion.
• Ability to work independently and collaboratively with team members at all levels of the organization.
• Ability to interact compassionately and respectfully with residents, guests and visitors.
• Intermediate knowledge of Microsoft Office suite (Word, Outlook, Excel, etc.) and other office technologies.

A combination of education, training and experience may be considered.

We thank all applicants for their interest in the posted position; however, only those selected for an interview will be contacted.

Consistent with our core values, Legacy Living is an equal opportunity employer committed to providing an inclusive, barrier-free recruitment and selection experience, and work environment. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process up to the point of undue hardship. If you require accommodations, please contact Human Resources (careers@mistralgroup.ca) to make appropriate arrangements.

Please be advised that Legacy Living may use Artificial Intelligence (AI) technology at any stage of the hiring process, including screening, evaluating, and selecting qualified candidates.

Legacy Living also frequently audits resumes of internal and external applicants to validate the accuracy and trustworthiness of information provided. Falsification of information at any time throughout the recruitment process may result in disqualification. Internal applicants may be subject to discipline, up to and including termination.