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Mitchell & Abbott Group Insurance Brokers Ltd

Commercial Lines Account Manager

Hamilton, ON, Canada

$75,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: Minimum 5 years of commercial insurance experience required
Posting language: English
Posted: Sep 29, 2026

Original job description

POSITION OVERVIEW:

The Mitchell & Abbott Group is always looking for talent in the Insurance Industry! We are accepting applications for experienced Commercial Account Managers who are knowledgeable expert advisors in commercial lines insurance. The successful candidate will be responsible for managing a book of business, servicing clients in a courteous and professional manner, and assisting the producer in obtaining, maintaining, and expanding business.

WHAT YOU’LL BE RESPONSIBLE FOR:

Responsible for managing a renewal book of business
Works closely with Producers and other Mitchell and Abbott staff on all aspects of client service, marketing, and renewal while adhering to Mitchell & Abbott’s best practices and standard procedures.
Initiate Account Planning with Producer 100 days in advance of the renewal
Maintain a retention rate of 95% or higher on your Book of Business
Set clear expectation for client and business partners by providing same day response time
In collaboration with Producers; coordinate, support plans, discuss arising issues and create comprehensive plans for existing clients
Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate
Responsible for the preparation of proposals for prospect and stewardship reviews for existing clients
Manage account documentation (i.e., routine inquires, quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.)
Review client’s current coverage and exposures, loss experience and analyze risk to determine the product/service requirements
Maintain up-to-date EPIC workflow documentation and ensures workflows are followed
Ensure accurate and timely servicing and billing of accounts
Participate actively in cross-sell campaigns and other initiatives as required
Actively develop an increased knowledge of related insurance products and client needs
May participate in or conduct client meetings when necessary
Participate in training and professional development courses to enhance skills and industry knowledge
Maintain positive working relationships with clients, staff, other Mitchell & Abbott departments and offices
Other duties as assigned

WHAT YOU BRING TO THE ROLE:

Minimum 5 years of commercial insurance experience required
University degree preferred
R.I.B.O license required
Working towards C.I.P. or C.A.I.B. designation
Superb interpersonal skills and attention to detail
Ability to be a self starter with strong written and oral communication skills as well as organizational skills
Advanced skills in Outlook, Excel, Word and EPIC

WHAT WE OFFER:

Health and Dental Benefits
RRSP Match Program
Paid Vacation Time
Sick Days
Additional PTO available

*This is for an existing posting.

*Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

Manage a commercial insurance book of business, including renewals, client service, documentation, billing, and coverage and risk reviews. Partner with producers to retain and grow accounts, identify cross-selling opportunities, prepare proposals and stewardship reviews, and maintain accurate workflows.

Requirements

Requires at least five years of commercial insurance experience and a valid R.I.B.O. license; a university degree is preferred. Candidates should be working toward a C.I.P. or C.A.I.B. designation and bring strong interpersonal, communication, organizational, and detail-oriented skills, along with advanced Outlook, Excel, Word, and EPIC skills.

Skills

Commercial Lines Insurance
Account Management
Client Service
Renewal Management
Business Retention
Cross-Selling
Risk Analysis
Proposal Preparation
Account Planning
Insurance Documentation
EPIC
Microsoft Outlook
Microsoft Excel
Microsoft Word
Communication
Organization

Benefits

Health And Dental Benefits
RRSP Match Program
Paid Vacation Time
Sick Days
Additional Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Commercial Lines Insurance
Commercial Insurance
Account Management
Book Of Business
Renewal Management
Client Service
Producer Collaboration
Account Planning
Business Retention
Cross-Selling
New Business Development
Proposal Preparation
Stewardship Reviews
Coverage Review
Risk Analysis
Loss Experience
Insurance Quotes
Binders
Statements Of Values
Insurance Contracts
Endorsements
Cancellations
Billing
EPIC
R.I.B.O. License
C.I.P. Designation
C.A.I.B. Designation
Microsoft Outlook
Microsoft Excel
Microsoft Word

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