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Mitsubishi Electric Automation, Inc.

Service Engineer (Quebec, Canada)

Montreal, QC, Canada

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Job details

Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

This position will service an assigned territory. Under moderate supervision, provide technical service and support to customers onsite and remotely using learned knowledge and experience with electro-mechanical assemblies, system operations, programming, and equipment diagnostics.

POSITION DUTIES AND RESPONSIBILITIES

Essential Functions

Provide technical service and support to customers onsite and remotely using learned knowledge and experience with electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
Install components and solutions offered by Mitsubishi Electric Factory Automation, applying knowledge of programming, calibrating, tuning, rebuilding, and maintaining customer equipment in the field.
Support in-house diagnostic systems, including simulators, programming systems, and tools.
Present and sell value-added services (VAS) to help customers accomplish their uptime goals, including CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, and training.
Promote the sale of spare parts that can further support customer machine uptime.
Enter all technical claims, service activity, follow-ups, and other customer-related inquiries into the database while maintaining data integrity.
Coordinate with and take instruction and support advice from Senior Engineers.
Perform other duties as assigned.

Supervisory / Managerial Responsibilities

None

Travel Requirements

60–80% travel, primarily within the assigned region, with flexibility to travel on limited notice to meet customer expectations.

ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE

BSEET or equivalent related experience.
Some experience in field service for industrial automation.
Knowledge of electrical and mechanical tools used for machine repair.
Strong mechanical aptitude.
Hands-on knowledge of voltmeters, oscilloscopes, and other test and measuring equipment.
Ability to read and understand technical documentation, including schematics, logic, and procedures.
Strong verbal and written communication skills, with the ability to build and maintain effective relationships with customers and colleagues.
Strong organizational skills for arranging travel plans and managing a service call schedule.
Flexibility to travel with limited notice to meet customer expectations.

BENEFICIAL EDUCATION, SKILLS AND EXPERIENCE

Experience with Computerized Numeric Control (CNC) products strongly preferred.
Experience with robots and how they operate is a plus.
Experience with motion controllers and programmable logic controllers (PLCs) is a plus.
Additional field service experience is a plus.

We are committed to fostering an inclusive, respectful, and accessible workplace where employees can thrive. Accommodation is available throughout the recruitment process and during employment in accordance with applicable legislation.

For positions based in Québec, language requirements are established based on the genuine requirements of the role. Where knowledge of a language other than French is required, the business rationale for that requirement will be identified and assessed in accordance with applicable Québec legislation.

Eligible employees are offered a comprehensive total rewards package, which may include health and dental benefits, employee assistance programmes, retirement savings opportunities, paid time off, and other company-sponsored benefits. Employment is subject to applicable provincial employment standards and legislative requirements.

Read the full bilingual original

La personne titulaire de ce poste assurera le service technique dans un territoire qui lui sera attribué. Sous supervision modérée, elle fournira, sur place et à distance, des services techniques et du soutien aux clients en mettant à profit ses connaissances acquises et son expérience des assemblages électromécaniques, du fonctionnement des systèmes, de la programmation et du diagnostic d’équipement.

TÂCHES ET RESPONSABILITÉS

Fonctions essentielles

Fournir des services techniques et du soutien aux clients, sur place et à distance, en mettant à profit ses connaissances et son expérience des assemblages électromécaniques, du fonctionnement des systèmes, de la programmation et du diagnostic d’équipement.
Installer les composants et les solutions offerts par Mitsubishi Electric Factory Automation en appliquant ses connaissances en matière de programmation, d’étalonnage, de réglage, de remise en état et d’entretien de l’équipement des clients sur le terrain.
Soutenir les systèmes de diagnostic internes, notamment les simulateurs, les systèmes de programmation et les outils connexes.
Présenter et vendre des services à valeur ajoutée (SVA) afin d’aider les clients à atteindre leurs objectifs de disponibilité des équipements, notamment CloudCNC, les garanties prolongées, les fonctions optionnelles, le réglage des machines, les mises à niveau des systèmes de commande et la formation.
Promouvoir la vente de pièces de rechange pouvant contribuer davantage à maximiser la disponibilité des machines des clients.
Consigner dans la base de données toutes les réclamations techniques, les activités de service, les suivis et autres demandes liées aux clients, tout en assurant l’intégrité des données.
Collaborer avec les ingénieures et ingénieurs principaux et suivre leurs directives et recommandations techniques.
Accomplir toute autre tâche connexe qui lui est confiée.

RESPONSABILITÉS DE SUPERVISION OU DE GESTION

Aucune.

DÉPLACEMENTS

Le poste nécessite des déplacements de 60 à 80 %, principalement dans le territoire attribué. La personne doit également faire preuve de souplesse et être en mesure de se déplacer avec un préavis limité afin de répondre aux attentes des clients.

FORMATION, COMPÉTENCES ET EXPÉRIENCE ESSENTIELLES

Baccalauréat en technologie du génie électrique (BSEET) ou expérience pertinente équivalente.
Une certaine expérience du service sur le terrain dans le domaine de l’automatisation industrielle.
Connaissance des outils électriques et mécaniques utilisés pour la réparation de machines.
Excellentes aptitudes mécaniques.
Connaissance pratique des voltmètres, oscilloscopes et autres appareils d’essai et de mesure.
Capacité à lire et à comprendre de la documentation technique, notamment des schémas, de la logique de commande et des procédures.
Excellentes aptitudes à communiquer oralement et par écrit, ainsi que capacité à établir et à maintenir des relations efficaces avec les clients et les collègues.
Excellentes compétences organisationnelles pour planifier les déplacements et gérer un calendrier d’appels de service.
Souplesse permettant de se déplacer avec un préavis limité afin de répondre aux attentes des clients.

FORMATION, COMPÉTENCES ET EXPÉRIENCE CONSIDÉRÉES COMME DES ATOUTS

Expérience avec les produits de commande numérique par ordinateur (CNC), fortement souhaitée.
Expérience avec les robots et connaissance de leur fonctionnement, un atout.
Expérience avec les contrôleurs de mouvement et les automates programmables industriels (API/PLC), un atout.
Expérience supplémentaire en service sur le terrain, un atout.

Exigences linguistiques : Une excellente maîtrise du français est requise. La connaissance de l’anglais est également requise afin de communiquer avec des clients, des collègues et des équipes de soutien situés à l’extérieur du Québec dans le cadre des activités de service technique liées à ce poste.

Nous nous engageons à favoriser un milieu de travail inclusif, respectueux et accessible où chaque personne peut s’épanouir. Des mesures d’adaptation sont offertes tout au long du processus de recrutement et pendant l’emploi, conformément à la législation applicable.

Pour les postes situés au Québec, les exigences linguistiques sont établies en fonction des besoins réels du poste. Lorsque la connaissance d’une langue autre que le français est requise, les motifs opérationnels justifiant cette exigence sont déterminés et évalués conformément à la législation québécoise applicable.

Les personnes salariées admissibles bénéficient d’un programme global de rémunération qui peut notamment comprendre des assurances maladie et soins dentaires, un programme d’aide aux employés, des options d’épargne-retraite, des congés payés ainsi que d’autres avantages offerts par l’entreprise. L’emploi est assujetti aux normes du travail provinciales et aux autres exigences législatives applicables.

_______________________________________________________________

POSITION DUTIES AND RESPONSIBILITIES

Essential Functions

Provide technical service and support to customers onsite and remotely using learned knowledge and experience with electro-mechanical assemblies, system operations, programming, and equipment diagnostics.

Install components and solutions offered by Mitsubishi Electric Factory Automation, applying knowledge of programming, calibrating, tuning, rebuilding, and maintaining customer equipment in the field.

Support in-house diagnostic systems, including simulators, programming systems, and tools.

Present and sell value-added services (VAS) to help customers accomplish their uptime goals, including CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, and training.

Promote the sale of spare parts that can further support customer machine uptime.

Enter all technical claims, service activity, follow-ups, and other customer-related inquiries into the database while maintaining data integrity.

Coordinate with and take instruction and support advice from Senior Engineers.

Perform other duties as assigned.

Supervisory / Managerial Responsibilities

None

Travel Requirements

60–80% travel, primarily within the assigned region, with flexibility to travel on limited notice to meet customer expectations.

ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE

BSEET or equivalent related experience.

Some experience in field service for industrial automation.

Knowledge of electrical and mechanical tools used for machine repair.

Strong mechanical aptitude.

Hands-on knowledge of voltmeters, oscilloscopes, and other test and measuring equipment.

Ability to read and understand technical documentation, including schematics, logic, and procedures.

Strong verbal and written communication skills, with the ability to build and maintain effective relationships with customers and colleagues.

Strong organizational skills for arranging travel plans and managing a service call schedule.

Flexibility to travel with limited notice to meet customer expectations.

BENEFICIAL EDUCATION, SKILLS AND EXPERIENCE

Experience with Computerized Numeric Control (CNC) products strongly preferred.

Experience with robots and how they operate is a plus.

Experience with motion controllers and programmable logic controllers (PLCs) is a plus.

Additional field service experience is a plus.

Apply About employer

More about this job

Responsibilities

Provide onsite and remote technical service, support, and installation for Mitsubishi Electric Factory Automation equipment. Manage customer technical claims, promote value-added services, and maintain accurate service activity records.

Requirements

Requires a Bachelor's degree in Electrical Engineering Technology or equivalent experience and field service background in industrial automation. Candidates must possess strong mechanical aptitude, proficiency with diagnostic tools, and the ability to travel 60-80% of the time.

Skills

Industrial automation
Electro-mechanical assemblies
System diagnostics
Programming
Machine repair
Voltmeter usage
Oscilloscope usage
Technical documentation
Field service
CNC
Robotics
Motion controllers
PLC
Mechanical aptitude
Troubleshooting

Benefits

Health insurance
Dental benefits
Employee assistance program
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Industrial Automation
Mitsubishi Electric
Electro-mechanical
CNC
Robotics
PLC
Motion Controllers
Troubleshooting
Calibration
Maintenance
Technical Support
CloudCNC
Schematics
Diagnostic Tools
Oscilloscope
Voltmeter
Value-added Services
Customer Service
Engineering

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