The LTSA Service Manager is responsible to lead the planning, execution, and management of service scopes for customer contracts - including Long Term Service Agreements, maintenance agreements, and transactional services. This role requires strong leadership, technical acumen, and the ability to manage complex field service operations with minimal supervision. This will require a high level of collaboration with internal support teams and our customers to plan and implement outages, applying engineering skills and commercial awareness while driving a strong safety culture.
Key Responsibilities
- Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
- Strong collaborator who can lead cross-functional planning of outages and service events for execution
- Manage project budgets, schedules, and cost controls
- Coordinate field service operations, including tool and supplier management
- Interface directly with customers to ensure contract compliance and satisfaction
- Support warranty resolution, parts logistics, and quality system implementation
- Track cross-functional internal planning efforts for outage event planning and logistic deliverables.
- Maintain accurate information in various systems utilized across the company for outage planning.
- Participate in proactive team efforts to achieve departmental and company goals and support internal process improvement efforts.
- Communicate effectively with management including timeliness and accuracy of required reporting activities.
- Frequent travel to customer plant sites for planning outage and execution support
- Maintain the highest degree of honesty and integrity at all times.
Requirements
- Bachelor’s degree from a four-year college or university, plus a minimum of five (5) years of relevant experience or training; or an equivalent combination of education and experience.
- 5+ years of relevant industry experience in Power Generation, preferably supporting outage execution
- Must be legally authorized to work in Canada.
- Preferred location is Alberta but considering will be given to highly qualified candidates in other provinces.
- Strong technical experience with gas turbines, generators and steam turbines
- Strong communication, analytical, and leadership skills
- Proficiency in budgeting, scheduling, and technical documentation
- Ability to create outage schedules using Microsoft Project or Primavera (P6) scheduling software
- Can demonstrate a strong understanding of safety regulations and practices
- Project management experience demonstrating the ability to deliver sophisticated and high value projects to customers.
- Dedicated, self-starting, creative individual with a proven knowledge of combustion turbine plants, project engineering skills, & good commercial sense.
- Strong computer skills including Microsoft Office suite programs (Outlook, Word, Excel, Powerpoint), CRM system experience, and basic sharepoint/database navigation.
Physical & Safety Requirements
- Regularly required to stand, walk, bend, talk, and hear.
- Frequently lift and/or move up to twenty-five pounds; occasionally up to fifty pounds.
- May be exposed to chemicals and loud environments.
- Must follow safety protocols, including use of PPE such as hardhats, safety glasses, and fall protection.
- Mitsubishi Power supports 24/7 service operations; all employees are expected to contribute to this mission.
