About the role
- As a Care Pharmacist at Mixlab, you’ll play a key role in ensuring pets receive their medications accurately, safely, and on time while delivering an exceptional experience to veterinarians and pet parents. In this remote, customer facing role, you’ll communicate with veterinary practices and clients by phone, text, and email, process prescriptions, provide medication counseling, troubleshoot order needs, and collaborate closely with our pharmacy, lab, and logistics teams to ensure seamless delivery. We’re looking for a licensed pharmacist who thrives in a fast paced, team oriented environment, brings exceptional attention to detail and communication skills, remains calm and empathetic under pressure, and is comfortable navigating multiple systems and solving problems with a sense of urgency. Experience with non-sterile or veterinary compounding is strongly preferred, and above all, you must be passionate about providing outstanding care to pets and the people who love them.
* MUST have a CA Pharmacist License *
What you'll do
- Professionally communicate with veterinarians and clients to get their furry family members their prescriptions in a timely manner:
- Handle phone calls, emails, and text messages from veterinarians and vet practice staff to answer questions, take information for new prescriptions, or provide status updates on orders
- Take prescriptions over the phone or by electronic means and enter orders into our proprietary workflow system
- Call vet practices when additional information or authorization is needed, or to relay client questions or concerns
- Counsel clients on different medications, needs, usages, and instructions
- Monitor our CRM and respond to prescriber and client requests.
- Delight our customers and build their loyalty through excellent customer service and a friendly, positive attitude:
- Quickly and efficiently handle communication with customers by responding to phone calls, text messages, or emails to answer questions, solve problems, and ensure that all of our customers’ needs are met
- Call customers when additional information is needed regarding their medication
- Inform customers of Mixlab’s values, policies and procedures, and occasionally “sell” Mixlab to new customers who are considering switching
- Follow Mixlab company workflow and processes to ensure smooth daily operations:
- Work closely with the lab and logistics teams to ensure orders are accurately scheduled and delivered to clients on time
- Communicate with other Mixlab pharmacists, technicians, and couriers to ensure that we always deliver on our promises to clients
- Use multiple online systems and platforms to find information, troubleshoot and solve problems, create and process orders, track deliveries, etc.
- Create prescriptions and online orders responsibly and correctly with extreme attention to detail
- Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preference
- Work together with team members to ensure all orders are placed and all needs are met on a daily basis.
About you
- Must hold an active Pharmacist license in good standing with the board of pharmacy in California
- Resides in proximity to one of our 5 labs and are able to provide in person coverage as needed
- You have formal training in non-sterile compounding or equivalent experience, with preference given to veterinary compounding experience
- Your attention to detail is impeccable, and you have incredibly high standards for accuracy and quality
- You are collaborative and have a desire to work in a team-oriented, fast-paced, startup environment
- You solve problems and make decisions under pressure while remaining calm, supportive, and understanding to clients.
- You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
- You have the ability to empathize during difficult conversations and prioritize pet parents needs
- You have excellent communication skills - both written & verbal
- You have the ability to learn and adapt to changing software and platforms
- You have flexibility to work nights, weekends, and holidays
- MUST LOVE PETS and their people!
What we offer
- 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
- Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
- Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
- Company Stock Options
- Pre-tax commuter benefits, dependent care, HSA and FSA
- Employer-paid short and long-term disability leave, parental leave, and life insurance
- 401k with $300/year match
- Referral bonus payouts of up to $1,000 for a successful referral
- Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
- Discounts on many items through Perkspot
- And more!
