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MK Auto Group

Client Experience Coordinator

Calgary, AB, Canada

$45,000 to $47,500 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $45,000 to $47,500 CAD / year
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.

Your Role

As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.

Key Responsibilities

Greet customers warmly and professionally in person and over the phone.
Guide customers through the collision repair process.
Schedule appointments and manage repair bookings.
Coordinate with estimators, technicians, and insurance providers.
Provide updates to customers on repair status.
Handle documentation, invoicing, and file processing.
Maintain a clean and welcoming front office environment.
Support the team with administrative tasks as needed.

What You Bring

Previous experience in a customer service or administrative role (automotive or collision industry an asset).
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Positive attitude and a commitment to delivering a great customer experience.
Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
Ability to work well in a team-oriented environment.
High school diploma or equivalent required.
Valid driver's license and clean driving records.

Why Join MK Auto Group?:

Be part of a team that’s passionate about quality and care.
Comprehensive benefits and competitive compensation that includes:
- Employee assistance programs.
- Extended Health & Dental coverage.
- RRSP matching up to 5%.
- Paid vacation.
- Daycare Reimbursement –up to $100/month per family.
- Tool & Safety Boot Reimbursement –up to $150/year.
- Employee discounts on automotive services.
- Tuition reimbursement for trade certification.
Ongoing support for learning and growth.
Modern, professional facility with a customer-first culture.
Opportunities to grow within a well-established and expanding group.

At MK Auto Group, we don’t just offer jobs - we help you grow a career. We are committed to supporting our team members both professionally and personally.

Apply Now!

Send your resume to hr@carstarab.ca.

Only those selected for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the primary customer contact throughout the collision repair process, greeting clients, explaining repair steps, scheduling appointments, and providing status updates. Coordinate with estimators, technicians, and insurance providers while handling documentation, invoicing, file processing, and front-office upkeep.

Requirements

Previous customer service or administrative experience is required, with automotive or collision industry experience considered an asset; strong communication, organization, multitasking, and teamwork skills are expected. Applicants must have a high school diploma or equivalent, proficiency with Microsoft Office, and a valid driver's license with a clean driving record; familiarity with Mitchell or other repair systems is an asset.

Skills

Customer Service
Communication
Interpersonal Skills
Organization
Multitasking
Appointment Scheduling
Repair Coordination
Customer Updates
Documentation Processing
Invoicing
Microsoft Office
Teamwork
Administrative Support
Collision Repair Process

Benefits

Employee Assistance Programs
Extended Health And Dental Coverage
RRSP Matching Up To 5%
Paid Vacation
Daycare Reimbursement Up To $100 Per Month Per Family
Tool And Safety Boot Reimbursement Up To $150 Per Year
Learning And Growth Support

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Collision Repair
Automotive
Appointment Scheduling
Repair Bookings
Repair Timelines
Estimators
Technicians
Insurance Providers
Repair Status Updates
Documentation
Invoicing
File Processing
Microsoft Office
Mitchell Repair Systems
Administrative Support
Front Office
Customer Satisfaction
Valid Driver's License

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