Client Experience Coordinator
- Calgary, AB, Canada
$45,000 to $47,500 CAD / year · Full-time
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Job details
- Pay
- $45,000 to $47,500 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Be the First Face of Exceptional Service.
MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.
If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.
Your Role
As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.
Key Responsibilities
Apply Now!
Send your resume to hr@carstarab.ca.
Only those selected for an interview will be contacted.
MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.
If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.
Your Role
As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.
Key Responsibilities
- Greet customers warmly and professionally in person and over the phone.
- Guide customers through the collision repair process.
- Schedule appointments and manage repair bookings.
- Coordinate with estimators, technicians, and insurance providers.
- Provide updates to customers on repair status.
- Handle documentation, invoicing, and file processing.
- Maintain a clean and welcoming front office environment.
- Support the team with administrative tasks as needed.
- Previous experience in a customer service or administrative role (automotive or collision industry an asset).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Positive attitude and a commitment to delivering a great customer experience.
- Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent required.
- Valid driver's license and clean driving records.
- Be part of a team that’s passionate about quality and care.
- Comprehensive benefits and competitive compensation that includes:
- Employee assistance programs.
- Extended Health & Dental coverage.
- RRSP matching up to 5%.
- Paid vacation.
- Daycare Reimbursement –up to $100/month per family.
- Tool & Safety Boot Reimbursement –up to $150/year.
- Employee discounts on automotive services.
- Tuition reimbursement for trade certification.
- Ongoing support for learning and growth.
- Modern, professional facility with a customer-first culture.
- Opportunities to grow within a well-established and expanding group.
Apply Now!
Send your resume to hr@carstarab.ca.
Only those selected for an interview will be contacted.
More about this job
Responsibilities
Serve as the primary customer contact throughout the collision repair process, greeting clients, explaining repair steps, scheduling appointments, and providing status updates. Coordinate with estimators, technicians, and insurance providers while handling documentation, invoicing, file processing, and front-office upkeep.
Requirements
Previous customer service or administrative experience is required, with automotive or collision industry experience considered an asset; strong communication, organization, multitasking, and teamwork skills are expected. Applicants must have a high school diploma or equivalent, proficiency with Microsoft Office, and a valid driver's license with a clean driving record; familiarity with Mitchell or other repair systems is an asset.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Organization
- Multitasking
- Appointment Scheduling
- Repair Coordination
- Customer Updates
- Documentation Processing
- Invoicing
- Microsoft Office
- Teamwork
- Administrative Support
- Collision Repair Process
Benefits
- Employee Assistance Programs
- Extended Health And Dental Coverage
- RRSP Matching Up To 5%
- Paid Vacation
- Daycare Reimbursement Up To $100 Per Month Per Family
- Tool And Safety Boot Reimbursement Up To $150 Per Year
- Learning And Growth Support
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Transportation
Keywords
- Customer Experience
- Customer Service
- Collision Repair
- Automotive
- Appointment Scheduling
- Repair Bookings
- Repair Timelines
- Estimators
- Technicians
- Insurance Providers
- Repair Status Updates
- Documentation
- Invoicing
- File Processing
- Microsoft Office
- Mitchell Repair Systems
- Administrative Support
- Front Office
- Customer Satisfaction
- Valid Driver's License