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Added 11 mins ago
PL
Laboratory Sample Custodian
Paracel Laboratories Ltd.
Ottawa, ON
- Full-time
…in Kingston, London, Niagara, Windsor, and Richmond Hill. We support a broad spectrum of projects for professional clients across Canada. Our client base primarily consists of major…
Added 12 mins ago
Digital Student Service Administrator
George Brown Polytechnic
Toronto, ON
Reporting to the Senior Manager, Student Service
Added 12 mins ago
M
Primary Care Paramedic
Medavie
Calgary, AB · AB Calgary
- Full-time
…annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health…
Added 12 mins ago
M
Primary Care Paramedic
Medavie
Calgary, AB · AB Calgary
- Full-time
…annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health…
Added 12 mins ago
PT
Parts Counter Sales
Premier Truck Group
Mississauga, ON
- Full-time
Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition
Added 12 mins ago
S
Dealer - 1 PT
SIGA
North Battleford, SK
- Part-time
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Added 12 mins ago
S
Dealer - 1 FT
SIGA
North Battleford, SK
- Full-time
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Added 12 mins ago
S
Live Games Supervisor - 1 FT
SIGA
North Battleford, SK
- Full-time
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Added 12 mins ago
A
Global Brand GTM Operations Manager
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North Vancouver, BC
- Full-time
As the Global Brand GTM Operations manager, you support the Go-To-Market (GTM) operations across the Brand function, helping bring our global Brand priorities to market by connecting teams,…
Added 12 mins ago
CG
Manager, Product Integrity & Compliance
Canada Goose
Toronto, ON
- Full-time
The Manager, Product Integrity & Compliance leads the integration of global regulatory, chemical, product-safety and Canada Goose standards requirements throughout the product lifecycle and…
Added 12 mins ago
SC
Coordinator, Marketing // Coordonnateur·trice, marketing
Swimming Canada
Ottawa, ON
- Full-time
…high performance swimming and development for both Olympic Program and Paralympic Program swimmers. Swimming is recognized as one of the most celebrated and successful Canadian Summer…
Added 12 mins ago
Field and Event Marketing Manager
Leo Berwick
Toronto, ON
…week. Leo Berwick is looking for a Field and Event Marketing Manager to join our Marketing team in Toronto or Vancouver, reporting to the Marketing leader. Events are where our partners…
Added 12 mins ago
CF
IT Change Management and Release Engineer II
CI Financial
Toronto, ON
- Full-time
Support and enforce CI’s IT Change and Release Management processes for all infrastructure and application changes.
Added 12 mins ago
PL
Laboratory Sample Custodian
Paracel Laboratories
Ottawa, ON
- Full-time
…in Kingston, London, Niagara, Windsor, and Richmond Hill. We support a broad spectrum of projects for professional clients across Canada. Our client base primarily consists of major…
Added 12 mins ago
CT
Manager, Analytics Engineering
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking a hands-on, strategic Manager, Analytics Engineering to lead the modernization of enterprise data platforms from Hadoop to Microsoft Azure. A core mandate is to build…
Added 12 mins ago
CG
Maitre D (Events Supervisor) - C Hotel
Carmen's Group
Hamilton, ON
- Part-time
Work with the Banquet Manager and share feedback after events
Added 12 mins ago
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Health & Safety Manager
PURIS
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
The Health & Safety Manager is responsible for maintaining and continuously improving our safety program across our Alberta and Ontario operations. This includes ensuring compliance with…
Added 25 mins ago
TG
Cash Management Officer - Tax Intern
TMX Group
Toronto, ON
- $22 to $25 CAD / hour
- Full-time
We are seeking a detail-oriented Cash Management Officer - Tax Intern to support our tax reporting season within the Cash Management and Transtar operations. In this role, you will play a…
Added 26 mins ago
CG
Food Service Supervisor - Temporary full time
Compass Group Canada
Woodbridge, ON
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…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 26 mins ago
TG
Senior Reservoir Engineer
TAQA Group
Calgary, AB
- Full-time
TAQA North is currently searching for a Senior Reservoir Engineer. Reporting to the Asset Manager, the successful candidate will be a key member of the multi-disciplinary asset team,…
Added 26 mins ago
A
AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
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Added 26 mins ago
BT
Audit and Assurance Manager
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Cobourg, ON
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We are looking for an Audit and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 26 mins ago
CG
Tim Hortons Supervisor - Full-Time
Compass Group Canada
Sudbury, ON
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…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 26 mins ago
A
Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Brossard, QC
- $55,000 to $60,000 CAD / year
- Full-time
Added 26 mins ago
CO
Supervisor, Roads
City of Markham
Markham, ON
- $109,744 to $143,867 CAD / year
- Full-time
Reporting to the Sr. Manager, Roads & Survey, you will be responsible for the coordination, supervision and administration of roads maintenance functions within an assigned geographic area…

MLSE (Maple Leaf Sports & Entertainment Partnership)

Manager, Premium Retention & Service

Toronto, ON, Canada
Scotiabank Arena, Canada

$87,000 - 91,000 annual base · Full-time

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Job details

Pay: $87,000 - 91,000 annual base
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

The Manager, Premium Retention & Service is a key leadership role responsible for delivering an exceptional experience for some of our most valued premium Members. This role will lead the strategy and day-to-day execution of premium retention, relationship management and service across a sophisticated portfolio of premium products and spaces.

The ideal candidate brings a strong understanding of premium clientele and what differentiates a truly elevated experience. They are a relationship builder, people leader and creative thinker who is constantly looking for new ways to strengthen Member loyalty, enhance the premium experience and evolve how we serve our clients.

RESPONSIBILITIES

Lead, coach and develop the Maple Leafs and Raptors Premium Retention team who oversee and manage all Maple Leafs Platinum Club and Maple Leafs & Raptors ScotiaClub Members, creating a culture of accountability, collaboration and exceptional client service.
Build and maintain trusted relationships with premium Members, understanding their individual needs, preferences and expectations.
Lead the retention and renewal strategy across premium Memberships, licensed products and club experiences.
Work collaboratively with the Maple Leafs and Raptors retention managers to develop and execute the Membership program
Champion the Member experience across our premium spaces (Platinum Club and ScotiaClub) alongside the Premium Club Experience and Food & Beverage Teams.
Bring fresh thinking to the premium business by identifying new service concepts, engagement opportunities and Member experiences that strengthen loyalty and differentiation.
Partner closely with Premium Sales, Premium Club & VIP Experiences, Ticketing, Food & Beverage, Venue Operations, Marketing and other internal teams to deliver a seamless end-to-end experience.
Oversee the execution of Member benefits, exclusive access, events, experiences, ticketing programs and concert access.
Proactively identify opportunities, service gaps and emerging client needs, developing creative solutions that elevate the overall Member experience.
Navigate complex client situations with confidence, discretion and sound judgment.
Use Member feedback, insights and industry trends to continuously evolve our premium service model.
Represent the voice of the premium Member internally and help shape the future of our premium experience.

REQUIREMENTS

Post-secondary education or 3+ years of relevant experience building sales, service and retention relationships with premium, luxury, VIP or high-value clientele within sports, hospitality, entertainment, travel or a similarly service-driven environment.
Proven leadership experience with the ability to coach, motivate and develop high-performing teams while contributing to a positive, team-first culture.
A genuine passion for hospitality and creating memorable, highly personalized client experiences, with a strong focus on client satisfaction, loyalty and retention.
Exceptional relationship-management and communication skills, with the ability to listen, build credibility and engage effectively with sophisticated clients and senior stakeholders.
A creative and innovative mindset, with the ability to develop programming, experiences and strategic initiatives that deepen client engagement and challenge traditional approaches.
Strong business judgment with the ability to balance exceptional client experiences with operational and commercial priorities.
Proactive, solutions-oriented and comfortable taking ownership from idea through execution while managing multiple priorities in a fast-paced, deadline-driven environment.
A polished, confident and professional presence, demonstrating integrity, discretion and sound judgment.
Highly collaborative, adaptable and comfortable working across multiple teams and responding to changing business and client needs.
Proficiency with Microsoft 365 (Word, Excel, Outlook and PowerPoint); experience with Salesforce, Ticketmaster/Archtics and AI tools is considered an asset.
Flexibility to work evenings, weekends, holidays and events as required by the sports and entertainment calendar.

Please apply by: Thursday, November 5 at 11:59 pm.

Job Posting Compensation Range/Rate:

$87,000 - 91,000 annual base

Bonus, vacation, competitive benefits, and many exciting perks are also included.

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

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More about this job

Responsibilities

The manager will lead the premium retention and service team to deliver exceptional experiences for high-value members across various sports and entertainment venues. They are responsible for developing retention strategies, managing client relationships, and collaborating with internal departments to ensure seamless service delivery.

Requirements

Candidates must have at least 3 years of relevant experience in sales, service, or retention within luxury or high-value environments. Strong leadership, communication, and relationship-building skills are essential, along with the flexibility to work evenings, weekends, and holidays.

Skills

Relationship management
Team leadership
Client service
Retention strategy
Hospitality management
Strategic planning
Communication
Coaching
Sales
Event execution
Business judgment
Problem solving
Salesforce
Ticketmaster
Archtics
Microsoft 365

Benefits

Bonus
Vacation
Competitive benefits

Visa sponsorship

Not detected in the job text

Keywords

Premium Retention
Relationship Management
Client Experience
Sports Management
Hospitality
VIP Services
Salesforce
Ticketmaster
Archtics
Membership Program
Leadership
Accountability
Strategic Initiatives
Client Satisfaction
Venue Operations
Food & Beverage
Marketing
Business Development
Professional Presence
Data Analysis

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