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Added 5 mins ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
Northbridge Financial
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
- Other
Knowledge of Microsoft Office applications and PC-based business environments
Added 5 mins ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Any MLF team member interested in being considered for this role are encouraged to apply online by November 18, 2026. Applications received beyond that date are not guaranteed consideration.
Added 5 mins ago
RB
Senior Director, Data Architecture & Engineering
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Toronto, ON
- Full-time
Added 19 mins ago
AS
Commercial & Residential Sales Representative (Construction / Design Industry)
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Toronto, ON
- Full-time
We are an equal-opportunity employer. We welcome and encourage applications from all qualified individuals including women, persons with disabilities, visible minorities, and Indigenous…
Added 19 mins ago
EI
Preconstruction PM - ICI Projects
EBC Inc.
Mississauga, ON
- Full-time
Added 19 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
…starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons,…
Added 19 mins ago
C
Student Intern, Corporate Sustainability
Celestica
Toronto, ON
- $23 to $30 CAD / hour
- Temporary
Create presentations and reports using Microsoft office and Google Suite applications
Added 19 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons,…
Added 19 mins ago
FR
Security Concierge
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Toronto, ON
- Full-time
FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the…
Added 19 mins ago
AC
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva Canada
Markham, ON
- Full-time
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and…
Added 19 mins ago
MM
Trade Compliance Analyst
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Delta, BC
- Full-time
MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with…
Added 19 mins ago
J
Senior Project Manager
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Toronto, ON
- $230,000 to $280,000 USD / year
- Full-time
Jacobs welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To…
Added 19 mins ago
AC
Full-time Student Success Specialist, ACCE
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Ottawa, ON
- Full-time
Added 19 mins ago
AC
Full-time Student Success Specialist
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Added 19 mins ago
AC
Administrative Assistant to the Dean, Faculty of Arts Media and Design (Appendix D/Temporary Assignment)
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Temporary
…correspondence and briefing materials, experience using Microsoft 365 applications and digital productivity tools, including Microsoft Teams and AI-enabled tools (e.g., Microsoft Copilot),…
Added 19 mins ago
A
Information Technology (IT) Manager
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AB · Edmonton, AB
- Full-time
Provide strategic oversight of ERP and critical business applications, partnering with the ERP Manager on daily system support and improvements.
Added 19 mins ago
AC
Full-time Institutional Research Advanced Data Analyst
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Ottawa, ON
- Full-time
Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the…
Added 19 mins ago
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Senior Associate, Salesforce Technical Consultant
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At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These…
Added 19 mins ago
CP
Consultant in Old Age Psychiatry
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Halifax, NS
- Contract
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Added 19 mins ago
P
Full Stack Engineer, Storefront
Pepper
Remote, Canada
- $149,000 to $164,000 CAD / year
- Full-time
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Added 20 mins ago
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Employment Resource Supervisor
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Thornhill, ON
- $71,500 CAD / year
- Full-time
We use AI-supported technology to help sort applications according to role-specific criteria, but all decisions throughout the hiring process are made by human reviewers.
Added 20 mins ago
Warehouse Associate
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…warewashing, laundry care, floor care, and specialty cleaning applications, delivering reliable performance with a strong focus on quality and…
Added 34 mins ago
PH
Personal Support Worker
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Red Lake, ON
- Full-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 34 mins ago
CO
Chief Fire Prevention Officer
City of Kingston
Kingston, ON
- $148,411 CAD / year
- Full-time
Proficiency with Microsoft Office applications including Word, Excel and PowerPoint.
Added 34 mins ago
CO
Inspector-Fire
City of Kingston
Kingston, ON
- $122,903 CAD / year
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MMC Corporate

Support Specialist - AI Applications

Toronto, ON, M5J 0A8, Canada

The applicable base salary range for this role is $70,500 to $112,900.

Apply About employer

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. The specialist will collaborate with stakeholders to implement technical solutions and ensure adherence to SDLC and change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, Langsmith, and various database/API technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Splunk
Prompt engineering
RAG
Troubleshooting

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
Python
MEAN stack
PostgreSQL
MS SQL Server
REST
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Cloud Computing
AWS
Azure
ITIL
Root Cause Analysis
Incident Management
API Management
Technical Support

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