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Added 12 mins ago
VS
Operations Supervisor-CrossIron Mills
Victoria’s Secret & Co.
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain…
Added 12 mins ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
Business Partnership: Partner with Product Development leaders, Accounting, Finance, and other cross-functional teams to support financial performance, close processes, resource allocation,…
Added 12 mins ago
B
Manager, Structures Design, Advanced Engineering
Bombardier
Dorval, QC
- Full-time
…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 12 mins ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
Business Partnership: Partner with Product Development leaders, Accounting, Finance, and other cross-functional teams to support financial performance, close processes, resource allocation,…
Added 12 mins ago
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Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Lead and guide the Product Managers in aligning the insurance product development with GreenShield’s vision and strategic goals.
Added 12 mins ago
B
Manager, Structures Design, Advanced Engineering
Bombardier
Dorval, QC
- Full-time
…our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are…
Added 12 mins ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
…operational risk management of the Account Management function. This leader manages and mentors Managers and, through them, Supervisors and Account Management Specialists, to drive superior…
Added 42 mins ago
MM
Marsh Human Resources Manager
Marsh McLennan
Toronto, ON
- Full-time
…lifecycle. This role will also include project work to support business success. This role is a great opportunity for a developing HR Generalist/ ER professional to work with People…
Added 1 hour ago
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Lifestyle and Programming Manager
Prima Living
Aurora, ON
- Full-time
…for our residents. The successful candidate will be a natural leader who can inspire participation, build relationships, and create programs that bring our community…
Added 1 hour ago
WH
Guest Services Manager Overnight Relief
Westin Hotels & Resorts
Vancouver, BC
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Added 1 hour ago
SC
store manager - Sherwood Park, AB
Starbucks Coffee Company
Sherwood Park, AB
- $61,000 to $80,875 CAD / year
- Full-time
Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 1 hour ago
GA
Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Full-time
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Added 1 hour ago
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Vice President of Engineering
Vantage
Remote, Canada
- $200,000 CAD / year
- Full-time
- Remote
This role suits a leader who has run a multi-team organization through managers, stays close enough to the architecture to make sound technical calls, and communicates clearly with…
Added 2 hours ago
PD
Administrative Coordinator/Program Coordinator
Paul Davis Restoration of the National Capital Region, VA
Fort McMurray, AB
- Full-time
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon…
Added 2 hours ago
B
HR Business Partner - Talent & Employee Relations
Bimeda
Cambridge, ON
- Full-time
The HR Business Partner is a hands-on role at the Cambridge site that combines direct delivery of HR services with practical advice and coaching for leaders on their people matters. A…
Added 2 hours ago
CG
Operations Manager - Yard and Asset
ConeTec Group
Surrey, BC
- Full-time
ConeTec is a global leader in geocharacterization. We help clients explore, build, and protect the world with confidence by delivering better information for better decisions across field,…
Added 2 hours ago
A
Client Service Representative - Lethbridge Mayor Magrath (6-12 Months Term)
ATB
Lethbridge, AB
- Full-time
Leadership is in our DNA at ATB, reflecting our commitment to developing world-class leaders who can truly thrive. Our Leader DNA model sets the standard for how we lead people, drive…
Added 2 hours ago
A
Everyday Banking Advisor - Pincher Creek
ATB
Pincher Creek, AB
- Full-time
Leadership is in our DNA at ATB, reflecting our commitment to developing world-class leaders who can truly thrive. Our Leader DNA model sets the standard for how we lead people, drive…
Added 2 hours ago
A
Branch Manager, Carstairs
ATB
Carstairs, AB
- Full-time
Leadership is in our DNA at ATB, reflecting our commitment to developing world-class leaders who can truly thrive. Our Leader DNA model sets the standard for how we lead people, drive…
Added 2 hours ago
T
Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a…
Added 2 hours ago
T
Personal Banking Associate Trainee (Mandarin or Cantonese Language Skills an asset)
TD
Richmond, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Social Media Surveillance Officer
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
T
Customer Experience Associate - Spanish Language Skills an Asset
TD
Burnaby, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
SC
district manager, North York, ON
Starbucks Coffee Company
Toronto, ON
- $84,300 to $111,250 CAD / year
- Full-time
…planning strategies and consistent implementation. You are a leader of leaders, developing diverse teams that know their markets, communities and…
Added 2 hours ago
E
Head of Product Engineering Group 4
Ericsson
Ottawa, ON
- Full-time
You will be lead development organization in the baseband SW development domain for 6G in North America from the PEU, interfacing lead customers on 6G plans and quality efforts. The role…

MMC Corporate

Support Specialist - AI Applications

Toronto, ON, M5J 0A8, Canada

The applicable base salary range for this role is $70,500 to $112,900.

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. The specialist will collaborate with stakeholders to implement technical solutions and ensure adherence to SDLC and change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, Langsmith, and various database/API technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Splunk
Prompt engineering
RAG
Troubleshooting

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
Python
MEAN stack
PostgreSQL
MS SQL Server
REST
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Cloud Computing
AWS
Azure
ITIL
Root Cause Analysis
Incident Management
API Management
Technical Support

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