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Added 27 mins ago
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Full-time
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MNP

Accounting Support Specialist

AB, Canada
Montreal, QC, H3B 2K2, Canada
Quebec, QC, G1V 2L2, Canada
Calgary, AB, T2P 0L4, Canada

Job type: Full-time
Experience: Post‑secondary education in accounting, technology, business systems, IT, or at least 2 years of equivalent professional experience
Posting language: English
Posted: Sep 25, 2026

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Original job description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Accounting Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Provide technical and escalation support for accounting & assurance application software
Assess incoming requests and resolve or escalate issues promptly to ensure effective support and business delivery
Build strong professional working relationships with various stakeholders and team members
Document troubleshooting steps, resolutions, and workarounds in the knowledge base
Assist in preparing release notes, training materials, and user‑focused documentation
Develop a strong understanding of application functionality from the user’s perspective to improve business processes
Identify recurring issues and collaborate with the development or product teams to improve system stability and usability
Contribute ideas to enhance operational workflows, user experience, or support processes
Escalate complex or unclear issues with thorough documentation and clarity

Skills and Experience

Strong knowledge and experience with accounting & assurance applications and/or financial services such as working paper systems, bookkeeping or payroll
Experience with CRM/ERP platforms, or enterprise productivity tools
Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English
Post‑secondary education in accounting, technology, business systems, IT, or at least 2 years of equivalent professional experience
Strong troubleshooting, analytical thinking, and problem‑solving skills
Excellent communication skills with the ability to translate technical issues into language understandable by non‑technical users
Demonstrated customer‑service mindset, a collaborative approach and ability to build professional relationships
Experience with one or more of the following is considered a strong asset:
- Accounting or assurance workflows
- Tax preparation software
- ITSM platforms and structured support processes

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

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More about this job

Responsibilities

Provide technical support for accounting and assurance software while building strong relationships with stakeholders. Document troubleshooting steps and collaborate with product teams to improve system stability and user experience.

Requirements

Requires post-secondary education in accounting, technology, or business systems, or at least 2 years of equivalent professional experience. Candidates must be bilingual in English and French and possess strong troubleshooting and analytical skills.

Skills

Accounting software
Assurance applications
Bookkeeping
Payroll
CRM platforms
ERP platforms
Troubleshooting
Analytical thinking
Problem-solving
Customer service
Technical documentation
Bilingual communication
Stakeholder management
ITSM platforms
Tax preparation software

Benefits

Generous base pay
Vacation time
4 paid personal days
Group pension plan with 4% matching
Voluntary savings products
Bonus programs
Flexible benefits
Mental health resources
Exclusive access to perks and discounts
Professional development assistance
MNP University
Firm sponsored social events

Visa sponsorship

Not detected in the job text

Keywords

Accounting
Assurance
Technical Support
Software
Bookkeeping
Payroll
CRM
ERP
Troubleshooting
Analytical Thinking
Problem-Solving
Customer Service
Documentation
ITSM
Tax Preparation
Bilingual
Stakeholder Management
Business Systems
Financial Services
Workflow Optimization

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