Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 3 months ago
ES
Line Producer - EA SPORTS™ FC
EA SPORTS
Vancouver, BC
- Full-time
You will partner with the development directors to establish new and/or improve existing processes, enable the program schedule and milestones deliverables.
Added 2 months ago
VR
Intermediate Environmental Scientist
Vertex Resource Group
Sarnia, ON
- $28 to $35 CAD / hour
…over 60 years of expertise, Vertex helps clients achieve their development goals through our versatile suite of services. From the initial site selection, consultation and regulatory…
Added 3 months ago
SH
Pharmacy Assistant (Moncton, NB)
Sentrex Health Solutions
Moncton, NB
- Full-time
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 3 months ago
Continuous Improvement Manager- IL6S
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods Corp. is a proud member of the Mondelēz family. We are a leading and growing North American manufacturer of baked goods for over 30 years. If you're looking for a…
Added 3 months ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Rothesay, NB
- Full-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…
Added 2 months ago
AF
Global Partner Enablement Manager
Armstrong Fluid Technology
Toronto, ON
- Full-time
The Global Partner Enablement Manager will be responsible for developing and executing a comprehensive technical and commercial training program for Armstrong’s Ecosystem of Service…
Added 3 months ago
D
Practice Manager - Riverbend Family Dental Care
dentalcorp
Edmonton, AB · Riverbend Family Dental Care
- Full-time
We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology.
Added 3 months ago
OM
Project Manager, Technology
Ontario Medical Association
Toronto, Ontario
- Full-time
A commitment to growth and development through paid professional development and continuous in-house learning
Added 2 months ago
CK
Maintenance Technician (GTA West and Surrounding Areas)
Circle K
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Must have a valid driver’s license, clean driving record and be insurable as a driver
Added 3 months ago
CF
Senior Compliance Officer
CI Financial
Toronto, ON
- Full-time
This role follows our in office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 3 months ago
M
Field Support Analyst
MNP
ON · Burlington, ON
- Full-time
What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about…
Added 3 months ago
P
Operations Manager - Grain
P&H
Kerwood, ON
- Full-time
As Operations Manager, the successful candidate will be responsible for assisting in managing the overall performance, maintenance, and repair of the elevator. The Operations Manager will…
Added 3 months ago
E
Clinical Support Clerk
Extendicare
Port Hope, ON · LTC - Port Hope (Croft St.)
- Full-time
Supports/backs up the Operations Manager and Scheduling & Attendance Coord roles.
Added 2 months ago
Warehouse Supervisor
Amrize
Bath, NB
Lead the organization of the warehouse by developing and implementing best practices for warehouse management. Provide comprehensive support and reporting for the Purchasing Manager and…
Added 3 months ago
L
Senior Product Manager
Localcoin
Toronto, ON · ON
- $115,000 to $130,000 CAD / year
- Full-time
Professional Development – Opportunities for learning and growth covered by Localcoin.
Added 3 months ago
TH
Manager, Data Science (Askuity division)
The Home Depot Canada
Toronto, ON
- Full-time
3 days per week in our downtown Toronto office
Added 3 months ago
GU
Senior SACT Nurse
GenesisCare UK
Windsor, ON
- Full-time
We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and…
Added 3 months ago
LH
Occupational Therapist - Rehab
Lifemark Health Group
Saint John, NB
- Full-time
$1500 annual learning and development allowance (based on employment status).
Added 3 months ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Paradise, NL
- Part-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…
Added 2 months ago
Manager, Social Media
D2L
Kitchener, ON · Toronto, ON
D2L's Manager, Social Media partners with the broader marketing team to develop, execute, and continuously enhance a best-in-class social media strategy that strengthens D2L’s brand…
Added 3 months ago
Corporate Planning and Reporting Analyst
Government of Alberta
Edmonton, AB
Reporting to the Manager of Corporate Planning and Reporting, the Corporate Planning and Reporting Analyst provides technical and analytical support, advice and recommendations to…
Added 2 months ago
A-
Business Manager, Travel Insurance
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
Ongoing professional development, with unlimited learning opportunities, and dedicated time for personal growth.
Added 3 months ago
SS
Responsable de la réussite client/Customer Success Manager (Aviation)
SITA Switzerland Sarl
Montreal, QC
- Full-time
🚀Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From…
Added 2 months ago
MC
Finance Manager - Marketing
Molson Coors
Toronto, ON
- Other
In the role of Marketing Finance Manager working in Toronto, Ontario you will be part of the Finance team. You will serve as an advisor to the Marketing Leadership Team, providing financial…
Added 3 months ago
A
CRM Marketing Manager
Amplifon
Mississauga, ON
- Full-time
Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and additional specialized training.

Field Support Analyst

ON, Canada
Burlington, ON, L7L 6Z8, Canada

This is a current opportunity with an ideal hiring range between $60,000 to $75,000 based on skills and experience. · Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Pay: This is a current opportunity with an ideal hiring range between $60,000 to $75,000 based on skills and experience.
Job type: Full-time
Experience: 5 years of professional customer service experience in an IT Call Centre environment.
Posting language: English
Posted: Aug 13, 2026

Original job description

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about supporting our clients transform their organization.

Make an impact with MNP Digital as a Field Support Analyst. You will be an integral part of the team responsible for responding to clients’ technical concerns that come in to us from our client base while adhering to service level standards. The Field Services Support Analyst will work Tier 1, 2 and 3 incidents and service requests both onsite and remotely to resolution or escalate as required.

At MNP Digital, our strength is our people. An investment in our people is an investment in our success. You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals. If you’re ready to take your career into your own hands, you’ve come to the right place.

The preferred work location is Burlington or Mississauga with some travel to client sites, for which travel costs will be compensated. This is an office based role requiring the successful candidate to work full time in the office when not at a client site.

Responsibilities

Act as the public face of MNP Digital, demonstrating and delivering our company core values in person.
Ensure transportation is available with limited notice should an emergency arise that requires a rapid dispatch.
Resolve higher complexity issues beyond (L1) for end users and client organizations.
Deliver strong customer service experience to clients both in person and via Phone/Chat/Email Support.
Provide accurate assessment of customer issues and requests.
Accurately log customer interactions in Service Tickets.
Recognition and escalation of out-of-scope issues to specialized teams.
Collaborate with team members and team leaders to ensure fast resolution of client matters.
Adhering to internal policies, procedures, and guidelines.
Prompt and accurate submission of timesheets and expense reports in accordance with corporate billing policies.
ITIL-aligned processes (Incident, Problem, Request, Change management).
Handling escalations from L1 with clear documentation and ownership.
Root cause analysis and known error documentation for Problem Management.
Following SLAs, SLOs, SLTs, and prioritization guidelines in a multi-client MSP context.
Create and review Knowledge Base articles or client and L1 team members.

Skills and Experience

- 5 years of professional customer service experience in an IT Call Centre environment.
- A relevant technical post-secondary diploma, IT related certifications or equivalent work experience.
- Intermediate Knowledge of Active Directory (AD and Entra ID).
- Intermediate Knowledge of Modern Authentication methods (MFA).
- Intermediate Knowledge of MS 365 Support.
  - Exchange Online: mailbox management, distribution lists, shared mailboxes
  - Teams: troubleshooting chat, meetings, calling, and integration issues
  - SharePoint & OneDrive: permissions, access troubleshooting, sync errors
  - Microsoft 365 Security & Compliance Center: basic investigations, policies Intermediate Knowledge of Microsoft Intune (Endpoint Manager).
  - Teams Rooms or Meeting Devices troubleshooting
  - Email flow and spam filtering issues (Exchange Online Protection, Defender for Office 365)
- Intermediate Knowledge of Networking.
  - Intermediate TCP/IP troubleshooting, DNS, DHCP, VPN
  - Wi-Fi authentication and connectivity issues
  - Remote connectivity support (RDS, Azure Virtual Desktop, VPN clients)
- Intermediate Knowledge of Windows Operating Systems.
  - Advanced troubleshooting of Windows 10/11 (Group Policy, user profiles, driver issues)
  - Autopilot & Intune device enrollment and policy troubleshooting
  - BitLocker, Defender AV/EDR, patch/update troubleshooting.
  - Running and modifying basic PowerShell scripts for user/device management
  - Familiarity with common automation in MSP RMM tools (Intune Endpoint Manager, ConnectWise Automate etc.)
- Intermediate Knowledge of Mobile Phone Operating Systems (iOS, Android).
- Good Understanding of Role Base Access Control concepts.

Required Certifications:

ITIL v4 Foundations.
Microsoft Azure Administrator Associate (AZ-104)

Recommended Certification Track:

- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
- Microsoft 365 Certified: Teams Support Engineer Associate (MS-740).

MyRewards@MNP

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

This is a current opportunity with an ideal hiring range between $60,000 to $75,000 based on skills and experience.

Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Field Support Analyst will resolve Tier 1, 2, and 3 technical incidents and service requests both onsite and remotely. They are responsible for maintaining high customer service standards, logging interactions, and escalating complex issues to specialized teams.

Requirements

Candidates must have at least 5 years of professional IT call center experience and a relevant technical post-secondary diploma or certifications. Proficiency in Microsoft 365, Active Directory, Intune, and networking fundamentals is required, along with ITIL v4 Foundations and AZ-104 certifications.

Skills

Active Directory
Microsoft 365
Microsoft Intune
Networking
Windows Operating Systems
PowerShell
Customer Service
ITIL
Troubleshooting
Incident Management
Problem Management
Azure
Endpoint Management
Technical Support
Communication

Benefits

Paid time off
Personal days
Group pension plan
Matching contribution
Voluntary savings products
Bonus program
Wellness subsidy
Health benefits
Dental benefits
Mental health resources
Professional development assistance
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Field Support
ITIL
Active Directory
Entra ID
MFA
Microsoft 365
Exchange Online
SharePoint
OneDrive
Microsoft Intune
Networking
TCP/IP
DNS
DHCP
VPN
Windows 10
Windows 11
PowerShell
MSP
RMM
ConnectWise Automate
iOS
Android
Azure
AZ-104
MD-102
MS-740
Incident Management
Problem Management
Endpoint Security

Report this job

Work requirements

Jobs in Canada