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Added 3 mins ago
Accountant - Public Practice
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Full-time
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Associate Manager, Customer Care
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Added 19 mins ago
Manager, Business AI
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Added 19 mins ago
Solution Architect, Power Platform & D365
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MNP

Solution Architect, Power Platform & D365

Markham, ON, L3R 8T3, Canada
Toronto, ON, M5C 2V9, Canada

Pay: This is a current opportunity with an ideal hiring range between $110,000 and $145,000 depending on skills and experience.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.

Make an impact with our Digital Solutions team as a Solution Architect, Power Platform & D365 by driving innovation in our solutions. As the successful candidate, you will have the opportunity to assist our clients in the adoption of the Microsoft D365/Power Platform (D365, Power Apps, Power Automate, Power BI, Power Pages, AI). As a member of our Client Delivery Team, you will be developing enterprise grade solutions that help both commercial and government enterprises improve business results through modernization of processes, applications, and approaches to real-world business problems. Our expertise with Microsoft Dynamics 365, an exciting AI-powered technology platform, is the foundation of our status as an Inner Circle Partner.

At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you’re ready to take your career into your own hands, you’ve come to the right place.

Responsibilities

Architect, design and implement Dynamics 365 Customer Service/Case Management solutions leveraging out of the box capabilities, configuration and customization  
Lead and enable team members, in addition to being a top individual performer
Work closely with clients and other resources as a team leader, being fully accountable to the technical solution in project engagements.
Effectively communicate, architect, design, plan, and implement capabilities that provide value to customers
Utilize AI to augment and evolve team best practices for development, design, and testing use cases, establishing MNP Digital as a Frontier Firm
Implement solutions using hybrid-agile and agile methods  
Take a proactive and continuous approach for professional development, collaboration, and knowledge sharing
Acts as a subject matter expert in transferring solution-critical knowledge
Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and addressing performance issues promptly
Promote regular attendance, balanced lifestyle and high standard of team wellness
Conduct formal, written annual performance reviews
Attend internal MNP courses to further develop your technology consulting knowledge

Skills and Experience

Ten+ (10+) years of experience implementing CRM or case management solutions in the private or public sector, with five (5) years experience with Dynamics 365 Customer Service and Power Platform
3 years in a technical leadership role; enabling, guiding, teaching, and mentoring developers in the Microsoft Dynamics 365 ecosystem
AI mindset and hands-on experience in various LLMs, Copilot, Cowork, vibe coding, Agents, etc.
Experience in creating architectural artefacts (contextual, conceptual, logical, physical), performing code reviews, implementing code best practices, setting up environments, and managing large solution deployments
Grants management, License management, or case management solution implementation experience
In-depth experience using Azure DevOps, GitHub, and Visual Studio
Experience in Microsoft Contact Center (CCAS) an asset
Experience with Dynamics 365 Field Service, Sales, Customer Insights, or Marketing modules an asset
Deep knowledge in Agile Scrum Software Development Life Cycle
Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
Proven experience in designing complex integration of multiple systems
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.) is an asset
Ability to travel throughout Canada up to 20% if needed

MY REWARDS @ MNP

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

This is a current opportunity with an ideal hiring range between $110,000 and $145,000 depending on skills and experience.

Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!

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More about this job

Responsibilities

The Solution Architect will design and implement Dynamics 365 and Power Platform solutions while leading technical teams in delivering enterprise-grade projects. They are responsible for mentoring staff, managing client expectations, and leveraging AI to evolve development best practices.

Requirements

Candidates must have over 10 years of experience in CRM or case management implementation, including 5 years specifically with Dynamics 365 and Power Platform. A strong background in technical leadership, architectural design, and agile methodologies is required.

Skills

Dynamics 365
Power Platform
Solution Architecture
Technical Leadership
AI
Azure DevOps
GitHub
Visual Studio
Agile
Scrum
System Integration
Case Management
Mentoring
Software Engineering
API

Benefits

Paid time off
Personal days
Group pension plan
Matching contribution
Voluntary savings products
Bonus program
Wellness subsidy
Health benefits
Dental benefits
Mental health resources
Professional development assistance
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Solution Architect
Power Platform
Dynamics 365
Power Apps
Power Automate
Power BI
Power Pages
AI
Customer Service
Case Management
Azure DevOps
GitHub
Visual Studio
Agile
Scrum
API
System Integration
Software Engineering
CRM
Digital Solutions
Consulting
Frontier Firm
Mentorship
Technical Leadership
Hybrid-agile

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