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Mobile Tech Lab

Customer Experience Manager

Thompson, MB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 14, 2027
Posting language: English
Posted: Nov 15, 2026

Original job description

Job description

Mobile Tech Lab is seeking a Customer Experience Manager for our Thompson location.

1530-300 Mystery Lake Road, Thompson, MB - City Centre Mall

Who We Are:

Mobile Tech Lab is your one-stop tech sales & service shop. We are a locally owned leader in Manitoba. Our goal is to “create customers for life” by offering products and services that complete your tech lifecycle, no matter what device. Buy, activate, insure, trade in, and repair your phone, tablet, computer, game console, and more, 7 days a week at any of our locations in Manitoba. Our technicians are professionally trained and certified. We offer same-day repairs using genuine parts for most repairs, plus offer a lifetime guarantee on our work. We perform all iPhone Repairs using Apple diagnostic software, tools, & processes to ensure your repair is done safely and reliably.

What We Are Looking For:

Mobile Tech Lab is seeking a Customer Experience Manager to join our growing team for a full-time/part-time position at our above-listed locations. A customer experience manager embodies our excellent understanding of consumer tech and our penchant for quality and genuine interactions with customers, culminating in an all-around pleasant customer experience. Starting rate is $31 per hour.

What We Offer:

Extended Health Care -Canada Life Benefits Package
Professional on-site training and certification from WISE, Apple, Samsung and more.
Casual dress
Competitive hourly wages
Mobile device wireless plan and insurance plan discounts
Flexible schedule
Free on-site parking
Employee discounts on all services and products
Opportunity for internal career growth; and
Development and coaching opportunities to build on technical skills and knowledge.

Job Duties:

Customer Support
Ensure that customers receive timely and top-notch service.
Greet customers both in person and on the phone.
Answer inquiries and provide information to customers.
Diagnose device issues and explain the services/fees to the customers
Create, modify, and monitor repair tickets.
Communicate with customers and team members on the progress of repair tickets.
Store Operations
Responsible for the care and supervision of store operations and procedures.
Diagnose and resolve technical problems.
Maintain professional demeanour at work.
Maintain accurate cash and payment records on a daily basis.
Be the point of contact for all matters regarding their location.
Maintain healthy communications with staff and customers.
Curate the store interior, such that it is neat and beautifully setup at all
times.
Ensure that we are in compliance with local regulations and guidelines.
Inventory
Intake arriving stock and organize as needed
Keep track of and maintain store inventory and assets.
Consult necessary manuals or guides to research solutions.
May supervise other technical support staff if needed.
Study training materials and follow guides to perform tasks with varied difficulties.
Train new staff and update existing staff on new procedures/processes.

Requirements:

Minimum one year of experience working in the retail industry, 2 years preferred.
Minimum one year of experience working in the sales, 2 years preferred.
Be able to communicate clearly and effectively in oral and written English with customers and other team members.
Knowledge of iPhones, Samsung, and other smartphones, as well as tech in general.
A background in electronic repair or similar technical fields is an asset.
2+ years of experience in a managerial position is preferred but not required.

Other considerations:

Mobility (with a valid license and vehicle) is an asset, as technicians may be shuffled across our multiple locations.
Quickly diagnosing repair issues.

Store Hours of Operation

10 AM to 6 PM every day.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide timely customer support by greeting customers, answering inquiries, diagnosing device issues, explaining services and fees, and managing repair tickets. Oversee store operations, inventory, cash records, staff training, compliance, and the presentation of the store.

Requirements

Applicants need at least one year of retail and sales experience, with two years preferred, and clear written and spoken English communication skills. Knowledge of smartphones and general technology is required; electronic repair experience and two or more years in management are assets or preferred qualifications.

Skills

Customer Service
Retail Sales
Technical Troubleshooting
Smartphone Knowledge
Device Repair Diagnosis
Repair Ticket Management
Inventory Management
Cash Handling
Store Operations
Staff Training
Written Communication
Verbal Communication
Team Communication
Apple Device Support
Samsung Device Support

Benefits

Extended Health Care Benefits
Professional On-Site Training and Certification
Casual Dress
Flexible Schedule
Free On-Site Parking
Employee Discounts
Career Growth Opportunities
Development and Coaching Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Consumer Technology
Mobile Devices
Smartphones
iPhone
Samsung
Apple
Device Repair
Electronic Repair
Technical Troubleshooting
Customer Experience
Customer Support
Retail Sales
Repair Tickets
Inventory Management
Store Operations
Cash Records
WISE Certification
Apple Certification
Samsung Certification
Genuine Parts
Apple Diagnostic Software
Repair Tools
Repair Processes
Staff Training
Customer Communication
Store Compliance

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Work requirements

Jobs in Canada