Jobs in Canada

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Added 4 hours ago
Loader Unloader - Night Shift - Part time
Ryder System, Inc.
Cornwall, ON
Wage: $23.46/hour + $1.25/hour for Night shift Premium · Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site
Added 4 hours ago
RS
Material Handler - Loader/Unloaded
Ryder System, Inc.
Cornwall, ON
- Full-time
Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 4 hours ago
GC
Property Manager I ($16.00 - $24.00 an hour)
Grand Casino Mille Lacs & Hinckley
Burlington, ON
- Full-time
We're committed to bringing passion and customer focus to the business.
Added 4 hours ago
FE
Territory Sales Manager
Frind Estate Winery
Calgary, AB
- $60,000 to $65,000 CAD / year
- Full-time
** Applicants must reside in the Calgary, AB area or have the ability to relocate for the position
Added 5 hours ago
S
Accounts Payable Customer Service Representative
Sanya’k̓ula
Burnaby, BC
- Full-time
Job Title: ACCOUNTS PAYABLE CUSTOMER SERVICE REPRESENTATIVE Requisition #: 206692 Job Location: Canada-British Columbia-Burnaby Department: Accounts Payable Job Type: Temporary, Full Time…
Added 7 hours ago
RS
Loader Unloader - Night Shift - Part time
Ryder Supply Chain Solutions
Cornwall, ON
- Part-time
Wage: $23.46/hour + $1.25/hour for Night shift Premium · Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site
Added 8 hours ago
L
Financial Service Representative - LendDirect Office 1508
LendDirect
Oshawa, ON
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 9 hours ago
CK
Customer Service Representative
Circle K
Charlottetown, PE
- Part-time
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 9 hours ago
LL
Operations Support - 3rd shift
LINEAGE LOGISTICS HOLDINGS, LLC
Milton, ON
- Full-time
…pertaining to inbound and outbound shipments, and liaising with operations to ensure effective communication and exceptional service. This individual also liaises with the regional customer…
Added 9 hours ago
L
Assistant Branch Manager - Office 1640
LendDirect
Sarnia, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 9 hours ago
AF
Assistant Branch Manager - Office 1640
Attain Finance
Sarnia, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 9 hours ago
RS
Material Handler - Loader/Unloaded
Ryder Supply Chain Solutions
Cornwall, ON
- Part-time
Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 9 hours ago
R&
Administrative Assistant II
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 10 hours ago
P
Customer Service Representative I
P&H
Mossleigh, AB
- Full-time
We are seeking a Customer Service Representative I to join our Crop Inputs team. This role is responsible for or identifying and developing new business opportunities for the location,…
Added 10 hours ago
Part Time Loader/Unloader
Ryder System, Inc.
Cornwall, ON
Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 11 hours ago
MB
Tier 1 Customer Experience - 6 Month Term
Moby Business
Calgary, AB
- Temporary
Post-training schedule: 2 days in office / 2 days remote
Added 13 hours ago
RS
Part Time Loader/Unloader
Ryder Supply Chain Solutions
Cornwall, ON
- Part-time
Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 1 day ago
CC
Supervisor, Office of the President and Social Media
Cogeco Connexion
Montreal, QC
- Full-time
As a representative of Cogeco’s management team, handles customer and employee matters and/or other escalated issues in a timely manner through collaboration and effective communication…
Added 1 day ago
RS
Material Handler I
Ryder System, Inc.
Vaughan, ON
- Full-time
Candidate must have basic level knowledge of Good Manufacturing Practice requirements, if applicable to site · As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 1 day ago
R
Pension, Benefits & Leave Specialist
Ryerson
Brampton, ON
- Full-time
…since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your…
Added 1 day ago
Quality Engineering Technologist
Westerkirk
Calgary, AB
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 1 day ago
LC
Marine Operations Supervisor
LNG Canada
Kitimat, BC
- Full-time
We foster a safe, respectful workplace where speaking up is encouraged, and we continuously strive to improve together. Protecting our people, community, and operations is our top priority.
Added 1 day ago
LC
Senior R&D Project Manager-Cheese
Lactalis Canada
Ingleside, ON
- Full-time
…and engineering in multiple complex technologies. Technical representative with academia and industry to correspond on research & business…
Added 1 day ago
Senior R&D Project Manager-Cheese
Lactalis
ON · Ingleside, Onta
…and engineering in multiple complex technologies. Technical representative with academia and industry to correspond on research & business…
Added 1 day ago
CC
Supervisor, Office of the President and Social Media
Cogeco Connexion
Burlington, ON
- Full-time
As a representative of Cogeco’s management team, handles customer and employee matters and/or other escalated issues in a timely manner through collaboration and effective communication…

Moby Business

Tier 1 Customer Experience - 6 Month Term

Calgary, AB, Canada

Temporary

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: May 12, 2027
Work location: Post-training schedule: 2 days in office / 2 days remote
Education: High school diploma
Experience: 1+ year of high-volume call center or customer support experience
Posting language: English
Posted: Nov 13, 2026

Original job description

Company: Moby (a division of Western Fibre Communications Corp.)

Department: Customer Experience

Industry: Telecommunications

Target Start Date: December 15, 2026, starts as temporary role potential to become permanent

Candidate Areas of Interest: Technology, Customer Support, Technical Support, Problem-Solving, Organized, Attention to detail, Team Collaboration, Continuous Learning, Adaptability, Excellent communication and process improvement

Work Location: Hybrid after training

Training requirement: Minimum 2 weeks in-office in Calgary, AB
Post-training schedule: 2 days in office / 2 days remote

About Moby

Moby is an independent fibre optic telecommunications provider delivering high-speed Internet, TV, and Home Phone services, with a strong focus in Alberta and the potential to support nationally. We are not a reseller of incumbent carriers - we design, deploy, and operate our own fibre optic infrastructure.

Finally, an alternative.

We’re growing, and we’re looking for a Tier 1 Customer Experience Representative who thrives in a fast-paced, customer-focused environment and enjoys solving problems that directly impact customer experience.

About the Role

As a Tier 1 Customer Experience Representative, you’ll be the first point of contact for our customers. You’ll handle high-volume inbound inquiries, resolve common technical and billing issues, and ensure accurate documentation while knowing when and how to escalate issues appropriately.

This role is critical to maintaining customer satisfaction, reducing escalations, and supporting efficient operations across the organization.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat
Provide Tier 1 support for Internet, TV, and Phone services
Troubleshoot and resolve basic technical, billing, and service issues
De-escalate customer concerns professionally and empathetically
Accurately log, update, and close tickets in the CRM/ticketing system
Educate customers on services, tools, and self-service options
Escalate issues according to defined SOPs and workflows
Collaborate with Tier 2/3 Support, Finance, Network, and Sales teams
Identify recurring issues and contribute feedback for process or knowledge base improvements
Perform other duties as assigned.

Qualifications & Experience

Must-haves

1+ year of high-volume call center or customer support experience
1+ year of technical support experience (telecom or ISP preferred)
Strong verbal and written communication skills
Active listening and de-escalation skills
Strong attention to detail and documentation accuracy
Ability to follow SOPs and structured workflows
Comfortable working in KPI-driven environments

Nice-to-haves

Experience in ISP, telecom, or technical support environments
Familiarity with CRM or ticketing systems
Basic understanding of networking or service provisioning concepts
Experience with AI-assisted or automated support tools

Education

High School Diploma required
Post-secondary education considered an asset

Why you’ll love working at Moby

In addition to a competitive compensation and benefits package, you’ll enjoy a culture built on tenacity, collaboration, trust, growth, and having a good time doin’ it. You'll love the a hybrid work environment, casual dress, on-site gym access and paid time off!

We love our people, so we invest in regular team events, development sessions, and cross-functional collaboration.

Here’s what the Moby team says:

“The flexibility is real. I can work from home, manage my day, and still feel totally supported.”
“Zero micro management. They trust me to deliver and that makes me want to deliver even more.”
“You actually get to build things here. If you have an idea, you can take it from concept to launch.”

“It’s exciting working for a disruptor. We’re taking on industry giants and making an impact.”
“Moby is a karaoke company!”

Tenacity, collaboration, and innovation - that’s the Moby way.

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to high-volume customer inquiries by phone, email, and chat, providing Tier 1 support for internet, TV, phone, billing, and service issues. Document and resolve cases in the ticketing system, de-escalate concerns, escalate issues according to established workflows, and collaborate with other teams to improve customer support processes.

Requirements

Requires at least one year of high-volume call center or customer support experience and one year of technical support experience; telecom or ISP experience is preferred. Candidates need strong communication, listening, de-escalation, documentation, and attention-to-detail skills, the ability to follow structured workflows, and a high school diploma.

Skills

Customer Support
Technical Support
Troubleshooting
Verbal Communication
Written Communication
Active Listening
De-Escalation
Attention to Detail
Documentation
Following Standard Operating Procedures
Ticket Management
Problem-Solving
Team Collaboration
Process Improvement
Adaptability
Time Management

Benefits

Competitive Compensation
Benefits Package
Hybrid Work Environment
Casual Dress
On-Site Gym Access
Paid Time Off
Team Events
Development Sessions

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Internet Service Provider
Fibre Optic
Internet
TV
Home Phone
Customer Experience
Customer Support
Technical Support
Tier 1 Support
Call Center
Inbound Inquiries
Troubleshooting
Billing Support
Service Provisioning
CRM
Ticketing System
Standard Operating Procedures
Escalation Workflows
Knowledge Base
Self-Service
KPI-Driven Environment
AI-Assisted Support Tools
Networking
Process Improvement
Cross-Functional Collaboration

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Work requirements

Jobs in Canada