Jobs in Canada

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Added 13 mins ago
D
Market Development Manager
Desjardins
Saguenay, QC
- Full-time
…oversee employees’ skills development and ensure high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as coach for your team…
Added 13 mins ago
D
Client Financial Services Agent
Desjardins
Saint-Félicien, QC · Caisse Desjardins du Domaine-du-Roy
- Full-time
…communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide significant business development…
Added 13 mins ago
CC
Business Development Representative (Alberta)
Closer Conveyancing
Calgary, AB
- $60,000 to $70,000 CAD / year
We are seeking a proactive, organized, and results-oriented Business Development Representative to join our Sales team in Alberta.
Added 13 mins ago
AA
Store Driver (FT)
Advance Auto Parts
Dartmouth, NS
- Full-time
Must have a valid driver's license with an acceptable driving record
Added 13 mins ago
RE
Outside Sales Representative
Rentco Equipment Ltd.
Peace River, AB
- $52,000 CAD / year
- Full-time
…Peace Country. Known for our reliable equipment and exceptional service, we support oilfield, construction, and homeowner clients across the region. Our reputation was built on having…
Added 27 mins ago
I
2026 Seasonal Customer Experience Representative
Indigo
Surrey, BC
- $18.25 to $20 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 27 mins ago
MB
Tier 1 Customer Experience - 6 Month Term
Moby Business
Calgary, AB
- Temporary
Post-training schedule: 2 days in office / 2 days remote
Added 27 mins ago
FS
Centralized Operations Reservations (CORE) Agent
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
Smart Serve Certification is required · Successful candidates must possess legal work authorization in Canada
Added 28 mins ago
A
Retail Sales Representative
Acosta
Victoria, BC
- Part-time
We are currently looking for a results-oriented sales representative to represent our customers in grocery stores in their territory.
Added 28 mins ago
Territory Manager, CAD/CAM Alberta
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Act on Leads provided by via lead platform, dealers sales and technical representative and others as needed
Added 43 mins ago
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Inside Sales Representative
REXEL
Calgary, AB
- Full-time
As the Inside Sales Representative based in Calgary Main, AB, you will build relationships with our customers by assisting with any product inquiries, maintain the customer database and…
Added 43 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Edmonton, AB
- $15 to $16.5 CAD / week
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 43 mins ago
GL
Financial Service Representative
goeasy Ltd.
Corner Brook, NL
- Full-time
A day in the life of a Financial Service Representative:
Added 43 mins ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
The Field Service Representative, with minimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is…
Added 58 mins ago
PT Member Service Representative - USW4153
Your Neighbourhood Credit Union
Brantford, ON · Paris, ON
Identify sales and service opportunities through face-to-face, and telephone interactions ensuring the on-going promotion of Credit Union products and services, which contribute to…
Added 58 mins ago
BG
Outside Sales Representative - CSA
Brandt Group of Companies
Estevan, SK
- Full-time
Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
Added 58 mins ago
SS
Dental Sales Representative
Summit Search Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Our client is passionate about providing innovative orthodontic and dental solutions, exceptional customer service, and building lasting partnerships with dental professionals across…
Added 58 mins ago
I
Seasonal Customer Experience Representative
Indigo
AB · Edmonton, AB
- $15 to $16.5 CAD / week
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 58 mins ago
Représentant des ventes - Saint Georges, QC
Encore Market Engagement
Saint-Georges, QC
…vente sur le terrain. Notre mission : Fournir une qualité de service sans compromis et un niveau de réflexion inégalé... développer des stratégies et fournir des solutions qui permettent à…
Added 58 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 58 mins ago
ZS
Sales Representative - Calgary, AB
Zedcor Security Solutions
AB · Springbank, Alberta
- Full-time
Zedcor is looking to add to our existing sales organization in the Calgary area. We are looking to hire Sales Representative. Sales Representatives are a crucial position as we continue to…
Added 58 mins ago
A
District Manager, (HUNTER) Majors Accounts
ADP
Calgary, AB
- Full-time
ADP is hiring a Senior Sales Representative, Core Major Accounts (Hunter)
Added 1 hour ago
R
Field Support Representative
Roche
MB · Canada DIA Field - West
- Full-time
The successful candidate must be based in the Winnipeg, Manitoba area
Added 1 hour ago
AA
Sales Pro
Advance Auto Parts
Peterborough, ON
- $17.95 to $21.55 CAD / hour
- Full-time
Achieve personal / store sales goals and service objectives
Added 1 hour ago
AA
Store Driver
Advance Auto Parts
Peterborough, ON
- $17.95 to $18.85 CAD / hour
- Full-time
Must have a valid driver's license with an acceptable driving record

Moby Business

Tier 1 Customer Experience - 6 Month Term

Calgary, AB, Canada

Temporary

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: May 12, 2027
Work location: Post-training schedule: 2 days in office / 2 days remote
Education: High school diploma
Experience: 1+ year of high-volume call center or customer support experience
Posting language: English
Posted: Nov 13, 2026

Original job description

Company: Moby (a division of Western Fibre Communications Corp.)

Department: Customer Experience

Industry: Telecommunications

Target Start Date: December 15, 2026, starts as temporary role potential to become permanent

Candidate Areas of Interest: Technology, Customer Support, Technical Support, Problem-Solving, Organized, Attention to detail, Team Collaboration, Continuous Learning, Adaptability, Excellent communication and process improvement

Work Location: Hybrid after training

Training requirement: Minimum 2 weeks in-office in Calgary, AB
Post-training schedule: 2 days in office / 2 days remote

About Moby

Moby is an independent fibre optic telecommunications provider delivering high-speed Internet, TV, and Home Phone services, with a strong focus in Alberta and the potential to support nationally. We are not a reseller of incumbent carriers - we design, deploy, and operate our own fibre optic infrastructure.

Finally, an alternative.

We’re growing, and we’re looking for a Tier 1 Customer Experience Representative who thrives in a fast-paced, customer-focused environment and enjoys solving problems that directly impact customer experience.

About the Role

As a Tier 1 Customer Experience Representative, you’ll be the first point of contact for our customers. You’ll handle high-volume inbound inquiries, resolve common technical and billing issues, and ensure accurate documentation while knowing when and how to escalate issues appropriately.

This role is critical to maintaining customer satisfaction, reducing escalations, and supporting efficient operations across the organization.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat
Provide Tier 1 support for Internet, TV, and Phone services
Troubleshoot and resolve basic technical, billing, and service issues
De-escalate customer concerns professionally and empathetically
Accurately log, update, and close tickets in the CRM/ticketing system
Educate customers on services, tools, and self-service options
Escalate issues according to defined SOPs and workflows
Collaborate with Tier 2/3 Support, Finance, Network, and Sales teams
Identify recurring issues and contribute feedback for process or knowledge base improvements
Perform other duties as assigned.

Qualifications & Experience

Must-haves

1+ year of high-volume call center or customer support experience
1+ year of technical support experience (telecom or ISP preferred)
Strong verbal and written communication skills
Active listening and de-escalation skills
Strong attention to detail and documentation accuracy
Ability to follow SOPs and structured workflows
Comfortable working in KPI-driven environments

Nice-to-haves

Experience in ISP, telecom, or technical support environments
Familiarity with CRM or ticketing systems
Basic understanding of networking or service provisioning concepts
Experience with AI-assisted or automated support tools

Education

High School Diploma required
Post-secondary education considered an asset

Why you’ll love working at Moby

In addition to a competitive compensation and benefits package, you’ll enjoy a culture built on tenacity, collaboration, trust, growth, and having a good time doin’ it. You'll love the a hybrid work environment, casual dress, on-site gym access and paid time off!

We love our people, so we invest in regular team events, development sessions, and cross-functional collaboration.

Here’s what the Moby team says:

“The flexibility is real. I can work from home, manage my day, and still feel totally supported.”
“Zero micro management. They trust me to deliver and that makes me want to deliver even more.”
“You actually get to build things here. If you have an idea, you can take it from concept to launch.”

“It’s exciting working for a disruptor. We’re taking on industry giants and making an impact.”
“Moby is a karaoke company!”

Tenacity, collaboration, and innovation - that’s the Moby way.

Apply on LinkedIn About employer

More about this job

Responsibilities

Respond to high-volume customer inquiries by phone, email, and chat, providing Tier 1 support for internet, TV, phone, billing, and service issues. Document and resolve cases in the ticketing system, de-escalate concerns, escalate issues according to established workflows, and collaborate with other teams to improve customer support processes.

Requirements

Requires at least one year of high-volume call center or customer support experience and one year of technical support experience; telecom or ISP experience is preferred. Candidates need strong communication, listening, de-escalation, documentation, and attention-to-detail skills, the ability to follow structured workflows, and a high school diploma.

Skills

Customer Support
Technical Support
Troubleshooting
Verbal Communication
Written Communication
Active Listening
De-Escalation
Attention to Detail
Documentation
Following Standard Operating Procedures
Ticket Management
Problem-Solving
Team Collaboration
Process Improvement
Adaptability
Time Management

Benefits

Competitive Compensation
Benefits Package
Hybrid Work Environment
Casual Dress
On-Site Gym Access
Paid Time Off
Team Events
Development Sessions

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Internet Service Provider
Fibre Optic
Internet
TV
Home Phone
Customer Experience
Customer Support
Technical Support
Tier 1 Support
Call Center
Inbound Inquiries
Troubleshooting
Billing Support
Service Provisioning
CRM
Ticketing System
Standard Operating Procedures
Escalation Workflows
Knowledge Base
Self-Service
KPI-Driven Environment
AI-Assisted Support Tools
Networking
Process Improvement
Cross-Functional Collaboration

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Work requirements

Jobs in Canada