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Added 10 mins ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
TT
Senior Geotechnical Engineer
Tetra Tech
Terrace, BC
- Full-time
Tetra Tech is adding an Senior Geotechnical Engineer to our Western Canada Engineering team based in Terrace, BC . This position is based in Terrace, BC.; however, we welcome applications…
Added 10 mins ago
SS
Public Relations Lead
Solid State Community Industries
Surrey, BC
- Full-time
Excellent collaboration skills in a self-directed team.
Added 10 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
The Critical Care Unit is an intensivist-lead closed model with a dedicated Respiratory Therapy Team. Our CCU nurses actively support our RN-lead Critical Care Response Team throughout the…
Added 10 mins ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Social Worker - The Willett
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Physiotherapist
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Nurse - C7 Palliative & Medically Complex Care
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
The Critical Care Unit is an intensivist-lead closed model with a dedicated Respiratory Therapy Team. Reporting to the Clinical Manager, Critical Care Unit, the successful applicant will be…
Added 10 mins ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 10 mins ago
SL
Winter Sidewalks Crew Leader
Schill Landscaping and Lawn Care Services LLC
Hamilton, ON
- $27 to $30 CAD / hour
- Temporary
…and the potential for a rewarding long-term career. We value team members who enjoy working collaboratively, take pride in quality workmanship, and contribute to a positive experience for…
Added 10 mins ago
C
Mobile Mortgage Advisor - Downtown Vancouver
CIBC
Vancouver, BC
- Full-time
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are…
Added 25 mins ago
E
Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
ERM
Vancouver, BC · Calgary, AB
- $93,729 to $112,074 CAD / year
- Full-time
Lead the Future of Hydrogeology Across Canada
Added 25 mins ago
MI
Millwright
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- $42.89 CAD / hour
- Full-time
Develop, own and execute the line/s preventive and time-based maintenance systems and plans and build capability of the team to execute themselves; Build (spends at least 50% of time)…
Added 25 mins ago
ML
Hospitality Manager - Client Centre
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
· Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
Added 25 mins ago
S
General Labourer
SECURE
Red Deer, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network,…

Modash.io

Customer Support Specialist, Toronto

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: You have 2+ years of experience in customer support (ideally in SaaS).
Posting language: English
Posted: Sep 28, 2026

Original job description

Hi! I'm Donna, the Support Lead at Modash. I'm looking for a Customer Support Specialist to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know. Background & reason for hiring Support at Modash isn’t just answering tickets. It’s how we deliver the best customer experience in the multiverse. You’ll be the first person customers talk to when something’s confusing, broken, or urgent, and you’ll make them feel taken care of fast. We’re hiring a new Customer Support Specialist based in Canada to strengthen our coverage in North America and keep response times fast as Modash grows. Your team is spread across Europe and North America: I am based in Ireland, Laurenis based in Canada, and Martine is based in Estonia. You’ll join a tight-knit Support team that takes full ownership of every issue and makes sure every customer feels heard, supported, and genuinely cared for. Scope of the role & what you'll actually do Your job is simple to explain and hard to do well: be the go-to support partner who helps customers solve the right problem (not just the fast one), and leaves them feeling confident using Modash. You’ll spend most of your time in Intercom helping customers via chat + email (and sometimes live or async video when it’s the fastest way to help), and collaborating with the team to solve tricky cases. Give practical advice on influencer marketing workflows and best practices. Help customers understand how to use specific parts of Modash (with clear, step-by-step guidance) Troubleshoot product issues: reproduce problems, ask good follow-up questions, and guide customers to a solution Escalate bugs/issues with strong context (clear steps, examples, links, impact) Keep our Help Center and internal documentation updated when you notice gaps or recurring confusion.⁠⁠ Contribute to customer communication during incidents (e.g., banners/updates) when needed.⁠⁠ Spot patterns and share customer feedback so we continuously build a better product What success looks like We’ll align on targets together, but success in this role usually looks like: Strong first response time ~ under 2 hours.⁠⁠ Consistently solve the real problem (not just close the ticket). Clean internal notes and handoffs, so anyone can pick up the case. Help Center improvements shipped continuously based on real tickets.⁠ Requirements You have 2+ years of experience in customer support (ideally in SaaS). Your English is strong, both written and spoken. You write clearly and kindly. You can explain complex things in simple words. You’re comfortable troubleshooting: reproducing issues, asking good follow-up questions, and narrowing down the real cause. You take ownership. You don’t drop threads, and you keep customers updated until the issue is resolved. You can work without a perfect playbook. When something is unclear, you ask for help, figure it out, and help improve the process for next time. You’re organised. You keep cases and handoffs clear, and you help turn repeat questions into reusable replies or clearer docs. You stay calm under pressure and handle frustrated customers with care. Nice-to-haves Experience supporting influencer marketing or e-commerce tools. Experience with technical support topics (integrations, tracking, APIs). Experience making/helping maintain Help Center docs and internal processes.⁠ The tools you'll use Intercom → primary support tool and customer comms hub Notion → our internal knowledge base for everything Modash Stripe → subscriptions, payments, and invoices FullStory → session replays for debugging and understanding customer behaviour Modash → reproduce customer issues, check account settings, and guide customers through features step-by-step Working hours / schedule Your typical schedule will be 10am–6pm Eastern time, Monday - Friday, with some weekend flexibility depending on coverage needs. Benefits Unlimited paid vacation time. If you're happy & well-rested, you'll do better work. Take the time you need to enjoy a balanced life. Fully remote working. As long as you have a reliable internet connection, we want you to work wherever is best for you. At home, in a café, on a beach. Whatever works. Personal development. When you grow, we benefit. If there's a course, book, or conference that will help you upskill - we'll cover it. Ownership. You're the expert at what you do, and so you should have the flexibility to make decisions and take action quickly. No unnecessary red tape. Got an out-of-the-box idea? You'll have the autonomy to go ahead and try things that you might not be able to at other companies.

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More about this job

Responsibilities

Support customers through chat, email, and occasional video, providing practical guidance on Modash and influencer marketing workflows while troubleshooting product issues. Escalate bugs with clear context, maintain support documentation, communicate during incidents, and share customer feedback to improve the product.

Requirements

Candidates need at least two years of customer support experience, ideally in SaaS, and strong written and spoken English. They should be organized, empathetic, comfortable troubleshooting and taking ownership, and able to work independently; experience with influencer marketing or e-commerce tools, technical support, and Help Center documentation is a plus.

Skills

Customer Support
SaaS Support
Written Communication
Verbal Communication
Troubleshooting
Issue Reproduction
Customer Communication
Problem Solving
Case Ownership
Incident Communication
Documentation
Help Center Maintenance
Influencer Marketing Workflows
Technical Support
Integrations
API Support

Benefits

Unlimited Paid Vacation
Fully Remote Work
Personal Development Funding
Autonomy and Ownership

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Donna

Keywords

Intercom
Notion
Stripe
FullStory
SaaS
Customer Support
Customer Experience
Influencer Marketing
E-Commerce
Troubleshooting
Bug Escalation
Incident Communication
Help Center
Internal Documentation
Integrations
APIs
Tracking
Subscriptions
Payments
Invoices
Session Replays
Customer Feedback
Chat Support
Email Support
Eastern Time

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