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Added 3 mins ago
LF
Carrier Manager
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Full-time
…aligned with business needs. The Carrier Manager will also lead, coach, and develop a high-performing team, creating an environment of accountability, collaboration, and continuous…
Added 3 mins ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Director, People & Culture, Workday Transformation Product Manager will lead the modernization of our global People & Culture Workday experience, with accountability for aligning…
Added 9 mins ago
ST
director of engineering
Swiftlink Technologies
Richmond, BC
- $140,000 to $160,000 CAD / year
- Full-time
- On-site
…semiconductor products through validation, testing, system integration, and production readiness. The Director will translate the product and delivery objectives established by the VP of…
Added 18 mins ago
EI
Factory Test Automation Lead
Ecolab Inc.
Calgary, AB
- Full-time
The Factory Test Automation Lead, reporting within the Product Quality organization, is responsible for leading the development, implementation, and continuous improvement of automated…
Added 18 mins ago
A
Medical Advisor, Multiple Myeloma
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Montreal, QC
- Full-time
…Montreal or Markham. This role reports to the Therapeutic Area Lead for Multiple…
Added 32 mins ago
BS
Technical Lead (Full-Stack Engineering & AI)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
Seeking a hands-on Technical Lead who thrives in building modern, intelligent digital experiences. This role combines deep full-stack engineering expertise with technical leadership across…
Added 32 mins ago
HA
Technical Project Manager
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
We are seeking an experienced Technical Project Manager to lead and manage our X7 development program.
Added 33 mins ago
Director, People Experience Partners
Gore Mutual Insurance
Cambridge, ON
This role will lead the PXP team and report to the VP, People.
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FileNet IER Developer
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Toronto, ON
- Contract
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Added 1 hour ago
NR
Research Associate - Astrophotonic Instrumentation
National Research Council Canada / Conseil national de recherches Canada
Victoria, BC
- Full-time
We are seeking an instrumentation scientist or engineer who will play a lead role in the development of new astronomical instrumentation based on fiber optic and photonic chip technologies.…
Added 1 hour ago
WI
Enterprise Architect
Westland Insurance Group Ltd.
Surrey, BC
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Lead evaluations of SaaS platforms, vendors, and emerging technologies to ensure strong alignment with integration, scalability, and security objectives
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Lead Enterprise Technology Domain Architect, GTCS
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Toronto, ON
- Full-time
As a Lead Enterprise Technology Domain Architect, you will shape the technology direction for a critical business domain and play a key role in advancing the organization's digital…
Added 1 hour ago
CD
School Training Advisor (Health Trades Vocational Training Center)
Centre de services scolaire Marguerite-Bourgeoys
Verdun, QC
- $30.56 to $52.37 CAD / hour
- Full-time
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…their training project as well as their social and professional integration;Contribute to the screening and recognition of students experiencing difficulties, with a view to prevention and…
Added 1 hour ago
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Specialized Education Technician (Grand-Héron Primary School)
Centre de services scolaire Marguerite-Bourgeoys
LaSalle, QC
- $28.4 to $40.88 CAD / hour
- Full-time
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Added 1 hour ago
TI
Digital Controls Technical Specialist
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Montreal, QC
- Full-time
Oversee system architecture, configuration, and integration for Cloud BMS deployments.
Added 1 hour ago
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Senior Consultant, Service Experience
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Toronto, ON
- Full-time
Lead business impact assessments for new products, services, features, platform enhancements, migrations, and releases that may affect clients or client-facing teams. Develop mitigation…
Added 1 hour ago
SS
Gestionnaire de projet expert | Expert Project Manager
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Montreal, QC
- Full-time
Lead the complete project lifecycle, from initiation and planning through execution, deployment, transition to operations and closure.
Added 1 hour ago
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Montreal, QC
- Full-time
…Python, React, les plateformes Cloud, les API, les technologies d’intégration et les solutions basées sur l’Intelligence Artificielle. Vous contribuerez activement à l’évolution des offres…
Added 1 hour ago
ZT
Cloud Security Engineer - Advanced
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally…
Added 1 hour ago
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Android Framework/Core OS Software Engineer, Senior
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Mississauga, ON · CAN - Mississauga, Canada
- Full-time
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally…
Added 1 hour ago
M
RQ2 - Systems Testing QA Specialist - Senior
Maarut
Toronto, ON
- From $101 CAD / day
- Full-time
- On-site
…Interface (GUI) environments, including the execution of systems integration tests, specialized tests, and user acceptance testing (e.g., stress tests).<br/></span></li><li…
Added 1 hour ago
AC
Power Traction & Power Supply Coordinator – Transit Metro System
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Lead and coordinate design and commissioning activities for traction power systems in metro and rail projects (OCS, ICDD, power supply, power distribution).
Added 1 hour ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
As a Lead Enterprise Technology Domain Architect, you will shape the technology direction for a critical business domain and play a key role in advancing the organization's digital…
Added 1 hour ago
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Associate Portfolio Manager / Portfolio Manager (Saskatoon)
YouPotential
Calgary, AB
- Full-time
…is built into each client's full financial picture, and that integration brings in new…
Added 1 hour ago
OM
Supervisor, Marketing Science
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Modash

Technical Customer Success Manager, Toronto

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 7, 2026

Original job description

Hi! I’m Steph, Head of Growth for Data Products at Modash.

I joined Modash to help grow a newer and increasingly important side of our business: our Data products.

Today, more than 100 companies using Modash data to power their own products and businesses. They’re building creator discovery tools, enriching their own datasets, powering workflows, and solving problems we probably haven't even thought of yet. And we're growing quickly.

A huge part of that growth isn't just finding new customers. It's helping the customers we already have build better products, get more value from our data, and grow with us.

That's where you come in.

Scope of the role & what you'll actually do

We currently have two Technical CSMs in Canada and one in Europe, and we're hiring another based in Toronto, Canada. Your job is simple to explain and hard to do well: help customers turn Modash data into successful products, and own the outcome when getting there gets messy.

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. Doing this well means becoming an extension of their team: understanding what they're building, where they're going, and how Modash can help them get there.

1. Own your portfolio of accounts

You'll manage a portfolio of customers using one or both of our APIs. Success is measured mainly through Net Revenue Retention (NRR) and the work that drives it.

You'll:

Build clear success plans with goals, priorities and next steps
Run regular customer calls and proactively keep things moving
Understand what customers are building and help them use the right data and endpoints
Troubleshoot technical issues and own getting them resolved
Spot risks early and create a plan
Find new ways Modash can help customers grow
Own expansion end-to-end, from spotting the opportunity to closing the upgrade
Own renewals and keep your accounts organised and up to date

2. Onboard new customers

Once a customer buys Modash, you'll become one of their closest partners here.

You'll:

Run a strong Sales → CS handover
Understand what they're building and what success looks like
Create a clear integration plan with milestones and owners
Help them make the right technical decisions and remove blockers
Help them get to first value quickly
Leave every interaction with clear next steps, owners and dates

3. Collaborate across Modash

You'll be the voice of your customers internally.

You'll work closely with Product to bring them clear customer problems and opportunities, connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we're learning into useful customer resources.

Even when other teams are involved, you own driving the customer outcome forward.

The tools you'll use:

Vitally → Customer Success CRM
Notion → internal knowledge
Intercom → customer communication and support
Stripe → subscriptions and invoices
FullStory → debugging and customer behaviour
Calendly → scheduling

2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
Experience working with APIs or data products, or a background in a technical, product management or product owner role
Comfortable discussing APIs, integrations and data flows. You don't need to code, but you should be technically curious to understand.
You lead customers, rather than simply support them. You ask good questions, understand the real problem and help decide what happens next
You take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcome
You're a clear, concise communicator who can make complicated things simple
You're commercially minded and naturally look for ways customers can get more value and grow their business
You're proactive, organised and comfortable working without a perfect playbook
Strong written and spoken English

Nice-to-haves

Experience with creator data or creator marketing
Experience owning renewals and expansion
Some coding or data experience, such as reading code, writing small scripts or SQL

Flexible working hours. We trust you to manage your time.
Unlimited paid vacation. Take the time you need to rest and recharge.
Compensation. CAD ca 150,000 to 170,000 on-target earnings (OTE) per year + stock options.
Fully remote working. Work from wherever suits you. The team is based in Toronto and most customers are in North America.
Personal development. We'll support courses, books or conferences that help you grow.
Ownership. Data is an important growth area for Modash. You'll have the autonomy to make decisions, try things and help shape how this part of the business grows.

A little bit more about us...

Founded in 2018 by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

2,700+ companies like Stanley 1913, Sennheiser, and NordVPN already use Modash to manage and scale their influencer marketing work. And we're just getting started. Over the coming decade, brand investment in creators will continue to boom, and Modash will be at the centre of it all.

Modash is here to stay. We have 8-figures in ARR across two products, a $12M series A investment, and we are default alive. We are building a company that will still be here in 20 years; not rushing towards an exit.

We’re almost 100 people distributed across 20+ countries, operating with a fast, async-first culture. If you join Modash, you’ll be surrounded by people who truly want to be the greatest at their craft. People who make you better. Interesting people too, who have done everything from building solar cars, to hanging out with Metallica and Bon Jovi.

Come join us. Be great, do great things, create great memories, all while making a great impact. Do it.

Apply About employer

More about this job

Responsibilities

You will own the entire customer journey for API clients, from onboarding and adoption to expansion and long-term growth. You will act as a technical partner to help customers turn data into successful products while managing renewals and troubleshooting technical issues.

Requirements

Candidates should have at least 2 years of experience in technical customer-facing roles and a strong understanding of APIs or data products. You must be a proactive communicator with the ability to simplify complex technical concepts and drive commercial outcomes.

Skills

Technical Customer Success
Account Management
API integration
Data products
Customer onboarding
Net Revenue Retention
Technical troubleshooting
Relationship management
Strategic planning
Communication
Commercial awareness
Project management
Data analysis
Problem solving

Benefits

Stock options
Unlimited paid vacation
Flexible working hours
Personal development support

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Steph

Keywords

Technical Customer Success Manager
API
Data Products
Vitally
Notion
Intercom
Stripe
FullStory
Calendly
Net Revenue Retention
SaaS
Creator Marketing
Influencer Marketing
Technical Account Management
Integration
Customer Success
Sales
Product Management
SQL
Data Flows

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