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Added 13 mins ago
W
Mill Manager
Weyerhaeuser
Grande Prairie, AB
- Full-time
The Mill Manager position will lead the Grande Prairie Sawmill located in Grande Prairie, AB. As part of Weyerhaeuser Wood Products, this role reports to the Lumber Manufacturing Director.…
Added 13 mins ago
L
Senior Analytics Engineer
Lime
Remote, Canada
- $100,000 to $138,000 CAD / year
- Full-time
- Remote
…Integrations Team. You will report to Lime’s Corp Tech Analytics Manager in the Enterprise Engineering space and partner closely with Finance & Accounting leadership to design systems with…
Added 13 mins ago
EG
Design Manager, Ductbank Package
Egis Group
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 13 mins ago
FC
Site Manager - Expression of Interest
FLINT Corp.
Saint John, NB
- Full-time
The Site Manager plays a critical role in leading day-to-day operations and ensuring the successful delivery of services across client sites. This position is responsible for overseeing all…
Added 25 mins ago
O
Senior Project Manager
OnX
Toronto, ON
- Full-time
Currently we are seeking a Project Manager to drive client-based Professional Services engagements within our Cloud, Data & AI group - including cloud migration and modernization, data…
Added 25 mins ago
EI
Design Manager, Ductbank Package
Egis in Canada
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 25 mins ago
EI
Project Health Safety Environment Manager
ExcelGens, Inc.
QC · Laterrière, QC
- Contract
We are seeking an experienced Health, Safety & Environment (HSE) Manager – Project to provide senior HSE leadership and directly support a major project in Laterrière, Quebec.
Added 25 mins ago
BH
Senior Product Manager
Blair Health
Toronto, ON
- Full-time
We're entering a phase of rapid growth and looking for an exceptional product manager to help build the products that will define Blair's future.
Added 25 mins ago
QT
Senior Technical Product Manager
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
We are seeking a hands-on, technically capable Senior Technical Product Manager to drive the modernization and continued evolution of a proprietary cloud-based ERP platform.
Added 25 mins ago
PL
Project Coordinator
Premform Ltd.
Toronto, ON
- $57,000 to $60,000 CAD / year
- Full-time
…surrounding areas district. Reporting directly to the Project Manager, this position is responsible for assisting with the overall project performance, administrative direction for one…
Added 25 mins ago
PT
Manager Product Management
Pleora Technologies
Ottawa, ON · Kanata, ON
- Full-time
The Manager, Product Management leads Pleora's Product Management team and ensures product investments are aligned with customer needs, market opportunities, competitive differentiation,…
Added 25 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
We are seeking a highly motivated and experienced Project Manager to oversee the successful delivery of complex metal and steel structure projects. In this role, you will be responsible for…
Added 25 mins ago
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Customer Success Manager
FLiiP
Brossard, QC
- Full-time
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness…
Added 25 mins ago
AI
Assembly Lab Coordinator
Apex Industries Inc.
Moncton, NB
- Full-time
Working with the Optical Assembly Supervisor and Operations Manager, the Coordinator supports the execution of production priorities by coordinating workflow, supporting and engaging…
Added 25 mins ago
MT
Day Shift Maintenance Millwright
MT Talent Solutions Inc.
Richmond Hill, ON
- $46 to $49 CAD / hour
- Full-time
Opportunities for career advancement and an incredible Manager who is a strong mentor and eager to grow his team in their technical and leadership skills.
Added 25 mins ago
G
PROCESS IMPROVEMENT CONSULTANT (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborate with AI Specialists, IT teams and consultants as required to deliver process automation / re-engineering solutions.
Added 25 mins ago
L
Senior Project Manager - Airline Technology
Luxoft
Calgary, AB
- Full-time
We are seeking a Senior Project Manager to lead complex technology implementation and transformation projects for airline customers. You will manage delivery from planning through launch,…
Added 25 mins ago
LM
Field Technician (Dock & Door)
Leavitt Machinery
Mississauga, ON
- Full-time
…our team in Mississauga, Ontario.. Reporting to the Service Manager, the Field Technician performs integral services for our customers by maintaining dock equipment, including dock plates…
Added 28 mins ago
Program Manager
Fairbanks Morse Defense
Peterborough, ON
Fairbanks Morse is looking for a Program Manager to join our team.
Added 28 mins ago
BIM Coordinator
WF Group Inc.
Edmonton, AB
…role, you will be working closely with the Digital Practice Manager on various projects, while providing support to our Architecture and Engineering disciplines, predominantly to our…
Added 28 mins ago
ME
Intermediate/Senior Electrical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Collingwood, ON · North Bay, ON · Southgate, ON · Sudbury, ON
- $76,500 to $120,000 CAD / year
- Full-time
MacLean Engineering is looking for talented and energetic Intermediate and Senior Electrical Engineering Designer to add to the existing skills of our Engineering team. This is a great…
Added 28 mins ago
PT
Manager, Product Management
Pleora Technologies
Ottawa, ON · Kanata, Ontario
- Full-time
The Manager, Product Management leads Pleora's Product Management team and ensures product investments are aligned with customer needs, market opportunities, competitive differentiation,…
Added 28 mins ago
IC
Quality Manager
IMT CORPORATION
Port Colborne, ON
- $88,200 to $130,500 CAD / year
- Full-time
The Quality Manager is responsible for developing, implementing, maintaining, and continuously improving the company's Quality Management System (QMS), inspection processes, quality…
Added 42 mins ago
PF
Plant Manager
Patriot Forge Co
Brantford, ON
- $110,000 to $135,000 CAD / year
- Full-time
Maintains a high level of communication with the sales and engineering teams, giving regular updates on capacity levels and/or constraints
Added 42 mins ago
Accessibility Coach
Durham College
Oshawa, ON
…needs. Our programs span business, information technology, engineering, construction and skilled trades, health care, science and technology, culinary, hospitality and horticulture, social…

Modash

Technical Customer Success Manager, Toronto

Remote, Canada

Remote

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 7, 2026

Original job description

Hi! I’m Steph, Head of Growth for Data Products at Modash.

I joined Modash to help grow a newer and increasingly important side of our business: our Data products.

Today, more than 100 companies using Modash data to power their own products and businesses. They’re building creator discovery tools, enriching their own datasets, powering workflows, and solving problems we probably haven't even thought of yet. And we're growing quickly.

A huge part of that growth isn't just finding new customers. It's helping the customers we already have build better products, get more value from our data, and grow with us.

That's where you come in.

Scope of the role & what you'll actually do

We currently have two Technical CSMs in Canada and one in Europe, and we're hiring another based in Toronto, Canada. Your job is simple to explain and hard to do well: help customers turn Modash data into successful products, and own the outcome when getting there gets messy.

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. Doing this well means becoming an extension of their team: understanding what they're building, where they're going, and how Modash can help them get there.

1. Own your portfolio of accounts

You'll manage a portfolio of customers using one or both of our APIs. Success is measured mainly through Net Revenue Retention (NRR) and the work that drives it.

You'll:

Build clear success plans with goals, priorities and next steps
Run regular customer calls and proactively keep things moving
Understand what customers are building and help them use the right data and endpoints
Troubleshoot technical issues and own getting them resolved
Spot risks early and create a plan
Find new ways Modash can help customers grow
Own expansion end-to-end, from spotting the opportunity to closing the upgrade
Own renewals and keep your accounts organised and up to date

2. Onboard new customers

Once a customer buys Modash, you'll become one of their closest partners here.

You'll:

Run a strong Sales → CS handover
Understand what they're building and what success looks like
Create a clear integration plan with milestones and owners
Help them make the right technical decisions and remove blockers
Help them get to first value quickly
Leave every interaction with clear next steps, owners and dates

3. Collaborate across Modash

You'll be the voice of your customers internally.

You'll work closely with Product to bring them clear customer problems and opportunities, connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we're learning into useful customer resources.

Even when other teams are involved, you own driving the customer outcome forward.

The tools you'll use:

Vitally → Customer Success CRM
Notion → internal knowledge
Intercom → customer communication and support
Stripe → subscriptions and invoices
FullStory → debugging and customer behaviour
Calendly → scheduling

2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
Experience working with APIs or data products, or a background in a technical, product management or product owner role
Comfortable discussing APIs, integrations and data flows. You don't need to code, but you should be technically curious to understand.
You lead customers, rather than simply support them. You ask good questions, understand the real problem and help decide what happens next
You take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcome
You're a clear, concise communicator who can make complicated things simple
You're commercially minded and naturally look for ways customers can get more value and grow their business
You're proactive, organised and comfortable working without a perfect playbook
Strong written and spoken English

Nice-to-haves

Experience with creator data or creator marketing
Experience owning renewals and expansion
Some coding or data experience, such as reading code, writing small scripts or SQL

Flexible working hours. We trust you to manage your time.
Unlimited paid vacation. Take the time you need to rest and recharge.
Compensation. CAD ca 150,000 to 170,000 on-target earnings (OTE) per year + stock options.
Fully remote working. Work from wherever suits you. The team is based in Toronto and most customers are in North America.
Personal development. We'll support courses, books or conferences that help you grow.
Ownership. Data is an important growth area for Modash. You'll have the autonomy to make decisions, try things and help shape how this part of the business grows.

A little bit more about us...

Founded in 2018 by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

2,700+ companies like Stanley 1913, Sennheiser, and NordVPN already use Modash to manage and scale their influencer marketing work. And we're just getting started. Over the coming decade, brand investment in creators will continue to boom, and Modash will be at the centre of it all.

Modash is here to stay. We have 8-figures in ARR across two products, a $12M series A investment, and we are default alive. We are building a company that will still be here in 20 years; not rushing towards an exit.

We’re almost 100 people distributed across 20+ countries, operating with a fast, async-first culture. If you join Modash, you’ll be surrounded by people who truly want to be the greatest at their craft. People who make you better. Interesting people too, who have done everything from building solar cars, to hanging out with Metallica and Bon Jovi.

Come join us. Be great, do great things, create great memories, all while making a great impact. Do it.

Apply About employer

More about this job

Responsibilities

You will own the entire customer journey for API clients, from onboarding and adoption to expansion and long-term growth. You will act as a technical partner to help customers turn data into successful products while managing renewals and troubleshooting technical issues.

Requirements

Candidates should have at least 2 years of experience in technical customer-facing roles and a strong understanding of APIs or data products. You must be a proactive communicator with the ability to simplify complex technical concepts and drive commercial outcomes.

Skills

Technical Customer Success
Account Management
API integration
Data products
Customer onboarding
Net Revenue Retention
Technical troubleshooting
Relationship management
Strategic planning
Communication
Commercial awareness
Project management
Data analysis
Problem solving

Benefits

Stock options
Unlimited paid vacation
Flexible working hours
Personal development support

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Steph

Keywords

Technical Customer Success Manager
API
Data Products
Vitally
Notion
Intercom
Stripe
FullStory
Calendly
Net Revenue Retention
SaaS
Creator Marketing
Influencer Marketing
Technical Account Management
Integration
Customer Success
Sales
Product Management
SQL
Data Flows

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