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Added 1 min ago
PA
Project Manager
Precision Aluminum
Calgary, AB
- $70,000 to $95,000 CAD / year
- Full-time
- On-site
…commercial high rise projects on the go. *Roles: *Reviewing the project objectives and plans, setting performance requirements for installation team, and selecting project participants.…
Added 9 mins ago
CO
Community Engagement & Equity Coordinator (Departmental Program Coordinator)
College of the North Atlantic
St. John's, NL
- Full-time
The Community Engagement and Equity Coordinator is a key member of the Project Secretariat at the College of the North Atlantic (CNA), leading efforts to ensure the Green Buildings and…
Added 9 mins ago
CB
Electrical Foreperson
CapWest Build
Vancouver, BC · Kovac Electric
- Full-time
Lead and supervise a crew of 10–15 electricians, coordinating daily work to meet project timelines
Added 9 mins ago
CB
Civil Foreperson – Underground Utilities
CapWest Build
Vancouver, BC
- Full-time
…matters most. As our Civil Underground Utility Foreman, you’ll lead crews delivering essential water, sewer, and storm infrastructure - safely, efficiently, and to the highest…
Added 9 mins ago
CB
Senior Estimator, Drywall
CapWest Build
Vancouver, BC
- Full-time
Lead the preparation of detailed and competitive bids, including material, labor, equipment, and subcontractor pricing, ensuring alignment with project specifications, timelines, and…
Added 9 mins ago
CB
Chief Estimator - CapWest
CapWest Build
Vancouver, BC
- Full-time
Lead bid handover meetings with Project Management and Operations on awarded work.
Added 9 mins ago
M
Morningstar Development Program - Credit Analyst (North American Financial Institutions Ratings Group)
Morningstar
Toronto, ON
- Full-time
Assist lead analysts in monitoring existing ratings and evaluating the credit implications of financial, strategic, regulatory, and market developments.
Added 9 mins ago
SG
AI Solutions Architect
S&P Global Mobility
London, ON
- Full-time
Train and enables project architects and tech leads to apply reference architectures without needing central involvement for every initiative
Added 9 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 9 mins ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 9 mins ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 9 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 9 mins ago
S
Clean Utilities Lead
Sanofi
Toronto, ON
- Full-time
Lead investigations and develop Corrective and Preventative Actions (CAPA) for unplanned utility disruptions or Environmental Monitoring (EM) excursions
Added 9 mins ago
K
Manager, Infrastructure, Capital Projects & Sustainability Advisory - Governance & Strategy
KPMG
Langley (District), BC · Vancouver, BC · Victoria, BC · Langley, British Columbia
- Full-time
Lead advisory engagements including but not limited to:
Added 9 mins ago
C
Part-Time Assistant Manager - Cineplex Odeon Victoria Cinemas
Cineplex
Victoria, BC · CPX Odeon Victoria
- Part-time
You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 9 mins ago
Metrolinx - Track Supervisor
Siemens
Oakville, ON
Lead accident, incident and near miss investigations and assess disciplinary measures, if and when required.
Added 24 mins ago
CI
Summer Associate Consultant (Intern)
Curinos Inc
Toronto, ON
- Internship
Lead discrete workstreams early in your career and, as you grow, develop the skills and experience to manage project teams and mentor junior colleagues
Added 24 mins ago
H
Senior Project Architect
HDR
Calgary, AB
- Full-time
Our Calgary office is seeking a Senior Project Architect with the desire to use and grow their technical expertise to successfully deliver architecture projects across Water, Resource,…
Added 24 mins ago
E
Machinist
Emerson
Brantford, ON
- Full-time
Work with cylinder shop lead hand, manufacturing engineer and supervisor to safely solve machining tasks as they are presented.
Added 24 mins ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Strong project leadership skills, with the ability to lead complex technology-enabled transformation work through strong planning, execution and stakeholder engagement. Effectively manages…
Added 30 mins ago
ST
director of engineering
Swiftlink Technologies
Richmond, BC
- $140,000 to $160,000 CAD / year
- Full-time
- On-site
…Manage daily engineering operations, track program progress, lead technical reviews, and drive issues to resolution. · Oversee prototype chip testing, evaluation board and reference design…
Added 37 mins ago
TG
construction manager
Tranel Group
Calgary, AB
- $142,000 to $185,000 CAD / year
- Full-time
- On-site
…ground-up custom residential projects. This is not a desk-only project management role. You will be on site, making decisions, leading teams, coordinating design and trades, controlling…
Added 39 mins ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Lead the review, analysis, and interpretation of complex Eddy Current inspection data in accordance with approved procedures, specifications, codes, and client requirements.
Added 39 mins ago
EN
Level 3 Rope Access Technicians
Echo NDE
AB · Red Deer County, AB
- Full-time
Echo NDE is currently seeking an experienced IRATA Level 3 Rope Access Technician to support project-based work at client sites throughout Alberta.
Added 39 mins ago
EI
Factory Test Automation Lead
Ecolab Inc.
Calgary, AB
- Full-time
This role provides technical, project, and people leadership for the Factory Test Automation team. The position focuses on improving product quality, test repeatability, production…

Modash

Technical Customer Success Manager, Toronto

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 7, 2026

Original job description

Hi! I’m Steph, Head of Growth for Data Products at Modash.

I joined Modash to help grow a newer and increasingly important side of our business: our Data products.

Today, more than 100 companies using Modash data to power their own products and businesses. They’re building creator discovery tools, enriching their own datasets, powering workflows, and solving problems we probably haven't even thought of yet. And we're growing quickly.

A huge part of that growth isn't just finding new customers. It's helping the customers we already have build better products, get more value from our data, and grow with us.

That's where you come in.

Scope of the role & what you'll actually do

We currently have two Technical CSMs in Canada and one in Europe, and we're hiring another based in Toronto, Canada. Your job is simple to explain and hard to do well: help customers turn Modash data into successful products, and own the outcome when getting there gets messy.

You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. Doing this well means becoming an extension of their team: understanding what they're building, where they're going, and how Modash can help them get there.

1. Own your portfolio of accounts

You'll manage a portfolio of customers using one or both of our APIs. Success is measured mainly through Net Revenue Retention (NRR) and the work that drives it.

You'll:

Build clear success plans with goals, priorities and next steps
Run regular customer calls and proactively keep things moving
Understand what customers are building and help them use the right data and endpoints
Troubleshoot technical issues and own getting them resolved
Spot risks early and create a plan
Find new ways Modash can help customers grow
Own expansion end-to-end, from spotting the opportunity to closing the upgrade
Own renewals and keep your accounts organised and up to date

2. Onboard new customers

Once a customer buys Modash, you'll become one of their closest partners here.

You'll:

Run a strong Sales → CS handover
Understand what they're building and what success looks like
Create a clear integration plan with milestones and owners
Help them make the right technical decisions and remove blockers
Help them get to first value quickly
Leave every interaction with clear next steps, owners and dates

3. Collaborate across Modash

You'll be the voice of your customers internally.

You'll work closely with Product to bring them clear customer problems and opportunities, connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we're learning into useful customer resources.

Even when other teams are involved, you own driving the customer outcome forward.

The tools you'll use:

Vitally → Customer Success CRM
Notion → internal knowledge
Intercom → customer communication and support
Stripe → subscriptions and invoices
FullStory → debugging and customer behaviour
Calendly → scheduling

2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
Experience working with APIs or data products, or a background in a technical, product management or product owner role
Comfortable discussing APIs, integrations and data flows. You don't need to code, but you should be technically curious to understand.
You lead customers, rather than simply support them. You ask good questions, understand the real problem and help decide what happens next
You take ownership. When something gets messy, you simplify it, make a judgement and drive it to an outcome
You're a clear, concise communicator who can make complicated things simple
You're commercially minded and naturally look for ways customers can get more value and grow their business
You're proactive, organised and comfortable working without a perfect playbook
Strong written and spoken English

Nice-to-haves

Experience with creator data or creator marketing
Experience owning renewals and expansion
Some coding or data experience, such as reading code, writing small scripts or SQL

Flexible working hours. We trust you to manage your time.
Unlimited paid vacation. Take the time you need to rest and recharge.
Compensation. CAD ca 150,000 to 170,000 on-target earnings (OTE) per year + stock options.
Fully remote working. Work from wherever suits you. The team is based in Toronto and most customers are in North America.
Personal development. We'll support courses, books or conferences that help you grow.
Ownership. Data is an important growth area for Modash. You'll have the autonomy to make decisions, try things and help shape how this part of the business grows.

A little bit more about us...

Founded in 2018 by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

2,700+ companies like Stanley 1913, Sennheiser, and NordVPN already use Modash to manage and scale their influencer marketing work. And we're just getting started. Over the coming decade, brand investment in creators will continue to boom, and Modash will be at the centre of it all.

Modash is here to stay. We have 8-figures in ARR across two products, a $12M series A investment, and we are default alive. We are building a company that will still be here in 20 years; not rushing towards an exit.

We’re almost 100 people distributed across 20+ countries, operating with a fast, async-first culture. If you join Modash, you’ll be surrounded by people who truly want to be the greatest at their craft. People who make you better. Interesting people too, who have done everything from building solar cars, to hanging out with Metallica and Bon Jovi.

Come join us. Be great, do great things, create great memories, all while making a great impact. Do it.

Apply About employer

More about this job

Responsibilities

You will own the entire customer journey for API clients, from onboarding and adoption to expansion and long-term growth. You will act as a technical partner to help customers turn data into successful products while managing renewals and troubleshooting technical issues.

Requirements

Candidates should have at least 2 years of experience in technical customer-facing roles and a strong understanding of APIs or data products. You must be a proactive communicator with the ability to simplify complex technical concepts and drive commercial outcomes.

Skills

Technical Customer Success
Account Management
API integration
Data products
Customer onboarding
Net Revenue Retention
Technical troubleshooting
Relationship management
Strategic planning
Communication
Commercial awareness
Project management
Data analysis
Problem solving

Benefits

Stock options
Unlimited paid vacation
Flexible working hours
Personal development support

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Steph

Keywords

Technical Customer Success Manager
API
Data Products
Vitally
Notion
Intercom
Stripe
FullStory
Calendly
Net Revenue Retention
SaaS
Creator Marketing
Influencer Marketing
Technical Account Management
Integration
Customer Success
Sales
Product Management
SQL
Data Flows

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