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Added 1 min ago
AA
Spécialiste Intégration Multi-Systèmes / Multi-System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 31 mins ago
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Finance Specialist
UPS
Mississauga, ON
- Full-time
The Finance Specialist supports financial planning, reporting, forecasting, and business decision-making through the analysis of financial and operational data. This role partners with…
Added 31 mins ago
R
Financial Security Advisor, Insurance
RBC
Blainville, QC · Boucherville, QC · Brossard, QC · Drummondville, QC · Gatineau, QC · Laval, QC · Levis, QC · Longueuil, QC · Mascouche, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Rimouski, QC · Saint-Constant, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Trois-Rivières, QC · Westmount, QC
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 31 mins ago
R
Insurance Advisor Life, Health & Wealth
RBC
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 1 hour ago
U
Finance Specialist
UPS
Mississauga, ON
- Full-time
The Finance Specialist supports financial planning, reporting, forecasting, and business decision-making through the analysis of financial and operational data. This role partners with…
Added 1 hour ago
C
Ingénieur de données senior
CGI
Montreal, QC
- Full-time
The Data Engineer Senior acts as a specialist in the design, development, integration and optimisation of data solutions. They contribute to the implementation of pipelines, integration…
Added 1 hour ago
C
Senior Site Reliability Specialist (SRE) – Equity Trading Platform
CGI
Montreal, QC
- Full-time
We’re looking for a Senior Site Reliability Engineer to join our Montréal team. You’ll deploy, support, and improve the Equity platform across the Americas, helping provide the best…
Added 1 hour ago
C
BI Analyst / Data Analyst
CGI
Montreal, QC
- Full-time
The BI analyst / data analyst acts as a specialist at the intersection of business needs, operational processes, data and analytical solutions.
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C
Analyste de conformité LBA/FT
CGI
Montreal, QC
- Full-time
Support the application of internal policies and procedures to ensure compliance with the PCMLTFA, applicable FINTRAC requirements, and other relevant regulatory provisions.
Added 1 hour ago
R
Insurance Advisor - Life, Health & Wealth
RBC
Charlottetown, PE
- Full-time
Industry Designations Preferred: CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), CHS (Certified Health Insurance Specialist)
Added 2 hours ago
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Teacher Documentalist / Enseignant-e documentaliste (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
You will support the Learning Forum with related administrative duties.
Added 2 hours ago
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Director, Brand & Growth - Mntd
Knix
Toronto, ON
- From $135,000 CAD / year
- Full-time
Added 2 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
DB
Alterations Specialist
David's Bridal
Cambridge, ON
- $21.55 to $23.9 CAD / hour
- Full-time
Maintain store-standards to support a flawless shopping experience.
Added 3 hours ago
RB
Banking Advisor
Royal Bank of Canada
Hanover, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
Foremost, AB
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 3 hours ago
RB
Financial Advisor
Royal Bank of Canada
Moose Jaw, SK
- Full-time
…client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client…
Added 3 hours ago
RS
Associé d’inventaire/Inventory Associate
Retail Services WIS Corporation
Montréal-Est, QC
- Part-time
Added 4 hours ago
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Mortgage Specialist
BMO
Victoria, BC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 5 hours ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
Bayer
Guelph, ON · Mississauga, ON
- Full-time
…there. We give people the ownership to shape outcomes, the support to grow through new skills and experiences, and a global community where different perspectives are valued. If you want…
Added 5 hours ago
RB
Banking Advisor
Royal Bank of Canada
Whitecourt, AB
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 5 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 5 hours ago
NA
Consultant Anaesthetist - TACC (Theatres/Anaesthetics/Critical Care)
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
Added 5 hours ago
NS
Consultant Anaesthetist - TACC (Theatres/Anaesthetics/Critical Care)
NHS Scotland
Saskatoon, SK
- Full-time
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

Modern Niagara

IT Field Support Specialist

Hamilton, ON, L8W 2Y6, Canada
Vaughan, ON, L4H 4S6, Canada

This is a new position; expected annual compensation: $55,000 - $60,000 · Full-time

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Job details

Pay: This is a new position; expected annual compensation: $55,000 - $60,000
Job type: Full-time
Experience: 2–3 years of experience in an IT helpdesk or technical support role, providing both remote and in-person support to end users.
Posting language: English
Posted: Nov 2, 2026

Original job description

Role Summary

The IT Field Support Specialist provides hands-on technology support to Modern Niagara’s construction teams, helping Project Managers, Superintendents, Forepersons, and site staff work efficiently across active commercial construction projects. This role supports end-user devices, site connectivity, business applications, and construction technology, ensuring field teams have the tools and support they need to keep projects moving.

The ideal candidate is an approachable, proactive self-starter who is comfortable working independently, building relationships on active construction sites, and translating technical solutions into practical support for non-technical users. Success means responsive service, strong field relationships, and technology that enables productive and efficient site operations.

Why This Role Matters to Modern Niagara

Our construction teams rely on technology to coordinate people, manage information, and deliver projects successfully. The IT Field Support Specialist bridges the gap between IT and field operations, ensuring site teams have reliable technology and timely support when they need it most.

By building trust with field teams, proactively addressing technology challenges, and improving the end-user experience, this role directly contributes to productivity, operational efficiency, and successful project delivery.

Key Impact / Purpose

Enable productive construction site operations by providing timely, hands-on technical support and maintaining reliable access to technology, applications, and connectivity.
Strengthen relationships between IT and field operations through proactive engagement, regular site visits, and responsive issue resolution.
Improve the end-user experience by identifying recurring technology challenges, sharing insights, and recommending opportunities for continuous service improvement.

Duties and Responsibilities

Plan and coordinate regular visits to construction sites and site trailers, working with Construction Leadership to prioritize support needs, communicate progress, and align expectations.
Build strong working relationships with Project Managers, Superintendents, Forepersons, trades, and site staff by proactively identifying technology challenges and resolving issues before they impact productivity.
Provide hands-on desktop, hardware, software, application, wireless, and network support to construction site personnel.
Install, configure, and upgrade end-user devices, software, printers, and related technology infrastructure, including preparing equipment for new hires.
Troubleshoot and resolve connectivity, device, software, and application issues, escalating more complex technical matters to the appropriate IT teams when required.
Support users with business and construction applications, helping field teams understand and make effective use of the technology available to them.
Identify opportunities to improve technology adoption, service delivery, and user efficiency through ongoing engagement, training, and education.
Maintain accurate records of support activities, service requests, and resolutions to identify recurring issues, share trends, and support continuous improvement.
Stay current with the organization's supported hardware, software, and technology solutions to provide effective and consistent end-user support.

Must haves

2–3 years of experience in an IT helpdesk or technical support role, providing both remote and in-person support to end users.
Strong understanding of the commercial construction industry, including the project lifecycle, site operations, and the responsibilities of Project Managers, Superintendents, Forepersons, Coordinators, and trades.
Hands-on experience supporting front-line field workers in an active commercial construction environment.
Working knowledge of desktop hardware, software, Microsoft applications, wireless connectivity, networking, and general IT troubleshooting.
Experience managing service tickets from initial request through resolution using an ITSM ticketing platform.
Strong interpersonal and communication skills, with the ability to build rapport and explain technical concepts in clear, user-friendly language.
A proactive, customer-focused approach with strong problem-solving, analytical, and organizational skills.
Ability to work independently, manage multiple priorities and schedules, and make sound decisions with minimal supervision.
Strong documentation and time management skills, with the ability to work effectively in a fast-paced construction environment.
Adaptability and willingness to travel regularly between construction sites using a personal vehicle.
Ability to meet the physical demands of the role, including light and heavy lifting.
Ability to follow construction site health and safety protocols and wear required personal protective equipment (PPE).
Fluent in English, with strong written and verbal communication skills.

Nice to haves

Experience supporting technology users within a mechanical, electrical, or general contracting organization.
Experience with Procore or other Construction Management Software.
Familiarity with construction site health and safety certifications, such as WHMIS and Working at Heights.
Previous experience delivering technology training or helping non-technical users adopt new applications and tools.
Experience identifying recurring technical issues and recommending service improvements.

This is a new position; expected annual compensation: $55,000 - $60,000

Total Rewards

Modern Niagara offers a competitive total compensation package including:

Defined Contribution Pension Plan with a generous employer contribution.
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
An annual health spending account to support your overall wellness.
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
A competitive vacation package with additional vacation granted throughout your tenure with the organization.
Employer Paid Parental Leave Top Up.
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Field Support Specialist provides hands-on technical support to construction teams, ensuring reliable access to devices, applications, and site connectivity. This role involves building relationships with field staff, resolving technical issues, and identifying opportunities for service improvement.

Requirements

Candidates must have 2–3 years of IT helpdesk experience and a strong understanding of the commercial construction industry. The role requires the ability to work independently, travel between sites, and maintain proficiency in hardware and software troubleshooting.

Skills

IT Helpdesk
Technical Support
Desktop Hardware
Software Troubleshooting
Network Support
Wireless Connectivity
ITSM Ticketing
Construction Industry Knowledge
Customer Service
Problem Solving
Communication Skills
Time Management
Documentation
Procore
WHMIS
Working at Heights

Benefits

Flexible Health and Dental benefits
Annual health spending account
Employee and Family Assistance Program
Vacation package
Employer Paid Parental Leave Top Up
Annual Community Day
Corporate Discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Construction Technology
Desktop Support
Hardware Installation
Software Configuration
Network Troubleshooting
ITSM
Ticketing System
Commercial Construction
Project Management
Site Operations
Procore
WHMIS
Working at Heights
Technical Training
End-user Support
Connectivity
Mechanical
Electrical
General Contracting
Infrastructure
Field Support
Problem Solving
Communication
Documentation
Time Management
PPE
Health and Safety
Microsoft Applications
Technical Support

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