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Added 11 mins ago
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Senior Audit Manager - Capital Markets
BMO
Toronto, ON · FCP
- Full-time
Develops an awareness of business strategies, policies and standards providing meaningful insights based upon knowledge and research which will continue to improve the Enterprise management…
Added 11 mins ago
K
Data Analytics & Automation Specialist, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
KPMG Asset Management Digital Solutions (KPMG AMDS) sparks innovation and fuels change to unlock value and prepare for the future. KPMG AMDS helps organizations discover opportunities…
Added 11 mins ago
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Early Careers: Bilingual Analyst, Health Solutions
Aon Corporation
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
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Added 11 mins ago
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National Property Specialist - Full Time (GTA, Ontario)
SCM Services d’assurances
Markham, ON
- Full-time
…products to new and existing customers. As National Property Specialist, You will perform the necessary work to provide liability specification and actual cash value (ACV) appraisals,…
Added 11 mins ago
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- Full-time
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Added 11 mins ago
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Procurement Specialist
BGIS
Halifax, NS
- Full-time
The Procurement Specialist is responsible for collaborating with Procurement Managers on a multitude of Procurement projects ranging from RFXs, contract management reviews and other supply…
Added 11 mins ago
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Programmeur de commande numérique - pièces expérimentales / Manufacturing Engineering Specialist – experimental parts
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Longueuil, QC
- Full-time
Added 25 mins ago
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Kelowna, BC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
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AB · Edmonton, AB
- Full-time
Practical knowledge of machining, tooling, mechanical applications or a related field.
Added 25 mins ago
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Marketing Specialist
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Concord, ON
- Full-time
Job Posting – Full Time Marketing Specialist - Integrated Marketing (Vaughan)
Added 25 mins ago
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Configuration Support Specialist
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Mississauga, ON
- Up to $25 CAD / hour
- Contract
We are seeking a Systems Configuration Support Specialist to support the day-to-day maintenance, configuration, and optimization of critical business applications within a financial…
Added 25 mins ago
NB
CRM and Email Integrator
National Bank of Canada
Montreal, QC
- Full-time
…Performance team at National Bank means acting as a campaign specialist to strengthen our team dedicated to the integration of targeted communications, particularly emails via the…
Added 26 mins ago
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Specialist III, Quality Assurance (Quality Systems)
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
…improving the lives of patients for generations to come. The Specialist III, Quality Assurance is an experienced Quality professional responsible for the administration, oversight,…
Added 26 mins ago
Senior Tunnel Engineer
GHD Group Pty Ltd
Markham, ON
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Added 26 mins ago
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PepsiCo Canada: Frontline Recruiter
PepsiCo
Calgary, AB
- Full-time
Two years of experience in full-cycle recruitment or HR specialist capacity
Added 26 mins ago
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Appeals Specialist
Regional Municipality of Peel
Brampton, ON
- Other
Three years of job experience with extensive knowledge of all relevant Human Services Program legislations and regulations (including but not limited to Housing Services Act, Ontario Works…
Added 26 mins ago
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Senior Field Representative, Technology Service
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- Full-time
…usually within a specific geographic area. May be viewed as specialist on certain…
Added 40 mins ago
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Project Manager & Org Change Management Specialist
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Project Management, the PM/OCM Specialist is responsible for leading and supporting Organization Change Management (OCM) activities, along with managing a mix of…
Added 40 mins ago
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Toronto, ON
Apply deep platform knowledge - across major platforms and their algorithms - to guide content and community management approaches.
Added 40 mins ago
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Toronto, ON
As a Creator Specialist, you will support the execution and day-to-day coordination of creator and influencer programs across a portfolio of clients. You’re a detail-oriented,…
Added 55 mins ago
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Client Engagememt Associate
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- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 55 mins ago
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Privacy Impact Assessment (PIA) Specialist Senior
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Toronto, ON
- Contract
Knowledge of policies, directives, standards, business rules, procedures and guidelines relating to records management including classification, retention and disposition of information
Added 55 mins ago
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Senior Supplier Quality Engineer
Aversan Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- $95,000 to $120,000 CAD / year
- Full-time
We are currently seeking a qualified Quality Assurance Specialist to join our team. In this role, you will lead supplier quality initiatives, ensuring compliance with AS9100 and…
Added 55 mins ago
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Accounts Payable Specialist
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Surrey, BC
- Full-time
We are looking for a detail-oriented Accounts Payable Specialist to join the accounting team of one of our manufacturing clients in Surrey, BC. The successful candidate will be responsible…
Added 55 mins ago
MC
Procurement and Contracts Specialist
Medical Council of Canada
Ottawa, ON
- $86,000 to $97,000 CAD / year
- Contract
As Procurement and Contracts Specialist, you’ll provide expertise and leadership in procurement, sourcing, and contract administration across MCC. Reporting to the Senior Manager, Finance,…

Modern Niagara

IT Field Support Specialist

Hamilton, ON, L8W 2Y6, Canada
Vaughan, ON, L4H 4S6, Canada

This is a new position; expected annual compensation: $55,000 - $60,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: This is a new position; expected annual compensation: $55,000 - $60,000
Job type: Full-time
Experience: 2–3 years of experience in an IT helpdesk or technical support role, providing both remote and in-person support to end users.
Posting language: English
Posted: Nov 2, 2026

Original job description

Role Summary

The IT Field Support Specialist provides hands-on technology support to Modern Niagara’s construction teams, helping Project Managers, Superintendents, Forepersons, and site staff work efficiently across active commercial construction projects. This role supports end-user devices, site connectivity, business applications, and construction technology, ensuring field teams have the tools and support they need to keep projects moving.

The ideal candidate is an approachable, proactive self-starter who is comfortable working independently, building relationships on active construction sites, and translating technical solutions into practical support for non-technical users. Success means responsive service, strong field relationships, and technology that enables productive and efficient site operations.

Why This Role Matters to Modern Niagara

Our construction teams rely on technology to coordinate people, manage information, and deliver projects successfully. The IT Field Support Specialist bridges the gap between IT and field operations, ensuring site teams have reliable technology and timely support when they need it most.

By building trust with field teams, proactively addressing technology challenges, and improving the end-user experience, this role directly contributes to productivity, operational efficiency, and successful project delivery.

Key Impact / Purpose

Enable productive construction site operations by providing timely, hands-on technical support and maintaining reliable access to technology, applications, and connectivity.
Strengthen relationships between IT and field operations through proactive engagement, regular site visits, and responsive issue resolution.
Improve the end-user experience by identifying recurring technology challenges, sharing insights, and recommending opportunities for continuous service improvement.

Duties and Responsibilities

Plan and coordinate regular visits to construction sites and site trailers, working with Construction Leadership to prioritize support needs, communicate progress, and align expectations.
Build strong working relationships with Project Managers, Superintendents, Forepersons, trades, and site staff by proactively identifying technology challenges and resolving issues before they impact productivity.
Provide hands-on desktop, hardware, software, application, wireless, and network support to construction site personnel.
Install, configure, and upgrade end-user devices, software, printers, and related technology infrastructure, including preparing equipment for new hires.
Troubleshoot and resolve connectivity, device, software, and application issues, escalating more complex technical matters to the appropriate IT teams when required.
Support users with business and construction applications, helping field teams understand and make effective use of the technology available to them.
Identify opportunities to improve technology adoption, service delivery, and user efficiency through ongoing engagement, training, and education.
Maintain accurate records of support activities, service requests, and resolutions to identify recurring issues, share trends, and support continuous improvement.
Stay current with the organization's supported hardware, software, and technology solutions to provide effective and consistent end-user support.

Must haves

2–3 years of experience in an IT helpdesk or technical support role, providing both remote and in-person support to end users.
Strong understanding of the commercial construction industry, including the project lifecycle, site operations, and the responsibilities of Project Managers, Superintendents, Forepersons, Coordinators, and trades.
Hands-on experience supporting front-line field workers in an active commercial construction environment.
Working knowledge of desktop hardware, software, Microsoft applications, wireless connectivity, networking, and general IT troubleshooting.
Experience managing service tickets from initial request through resolution using an ITSM ticketing platform.
Strong interpersonal and communication skills, with the ability to build rapport and explain technical concepts in clear, user-friendly language.
A proactive, customer-focused approach with strong problem-solving, analytical, and organizational skills.
Ability to work independently, manage multiple priorities and schedules, and make sound decisions with minimal supervision.
Strong documentation and time management skills, with the ability to work effectively in a fast-paced construction environment.
Adaptability and willingness to travel regularly between construction sites using a personal vehicle.
Ability to meet the physical demands of the role, including light and heavy lifting.
Ability to follow construction site health and safety protocols and wear required personal protective equipment (PPE).
Fluent in English, with strong written and verbal communication skills.

Nice to haves

Experience supporting technology users within a mechanical, electrical, or general contracting organization.
Experience with Procore or other Construction Management Software.
Familiarity with construction site health and safety certifications, such as WHMIS and Working at Heights.
Previous experience delivering technology training or helping non-technical users adopt new applications and tools.
Experience identifying recurring technical issues and recommending service improvements.

This is a new position; expected annual compensation: $55,000 - $60,000

Total Rewards

Modern Niagara offers a competitive total compensation package including:

Defined Contribution Pension Plan with a generous employer contribution.
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
An annual health spending account to support your overall wellness.
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
A competitive vacation package with additional vacation granted throughout your tenure with the organization.
Employer Paid Parental Leave Top Up.
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Field Support Specialist provides hands-on technical support to construction teams, ensuring reliable access to devices, applications, and site connectivity. This role involves building relationships with field staff, resolving technical issues, and identifying opportunities for service improvement.

Requirements

Candidates must have 2–3 years of IT helpdesk experience and a strong understanding of the commercial construction industry. The role requires the ability to work independently, travel between sites, and maintain proficiency in hardware and software troubleshooting.

Skills

IT Helpdesk
Technical Support
Desktop Hardware
Software Troubleshooting
Network Support
Wireless Connectivity
ITSM Ticketing
Construction Industry Knowledge
Customer Service
Problem Solving
Communication Skills
Time Management
Documentation
Procore
WHMIS
Working at Heights

Benefits

Flexible Health and Dental benefits
Annual health spending account
Employee and Family Assistance Program
Vacation package
Employer Paid Parental Leave Top Up
Annual Community Day
Corporate Discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Field Support
Construction Technology
Desktop Support
Hardware Installation
Software Configuration
Network Troubleshooting
ITSM
Ticketing System
Commercial Construction
Project Management
Site Operations
Procore
WHMIS
Working at Heights
Technical Training
End-user Support
Connectivity
Mechanical
Electrical
General Contracting
Infrastructure
Field Support
Problem Solving
Communication
Documentation
Time Management
PPE
Health and Safety
Microsoft Applications
Technical Support

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