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Added 8 mins ago
AV
Audio operator
Audio Visual Services (Canada) Corp. DBA PSAV
Banff, AB
- $30 to $35 CAD / hour
- Full-time
- On-site
Added 11 mins ago
G
Data Center Technician
Groq
Calgary, AB
- Full-time
…infrastructure that powers Groq’s AI inference cloud. As a Data Center Technician, you will own day-to-day hands-on operations within the data center, helping ensure our compute and network…
Added 25 mins ago
EI
Architectural Technician (FAC) - Permanent
Elk Island Public Schools
Sherwood Park, AB
- Full-time
The Architectural Technician is responsible for developing and maintaining accurate school and building floor plans for Elk Island Public Schools (EIPS) which involves collaborating with…
Added 25 mins ago
BP
Maintenance Technician - Dufferin Landing Apartments
Broadstreet Properties
Winnipeg, MB
- Full-time
…to improve the quality of life of others? As a Maintenance Technician, every day is different with one common factor – everything you do has a positive impact on turning someone’s unit into…
Added 41 mins ago
JC
Controls Systems Technician
Johnson Controls
Toronto, ON
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 56 mins ago
WM
310T Mechanic (Afternoon shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.
Added 56 mins ago
MC
Construction Site Representative (Transmission)
Maven Consulting Limited
Remote, Canada
- Contract
- Remote
At Maven, we believe in building more than infrastructure - we build stronger communities. Our people bring passion, expertise, and innovation to every project, helping shape the systems…
Added 1 hour ago
A
Quality Control Coordinator
Amico
Mississauga, ON
- Full-time
Maintain quality documentation within applicable electronic document management systems such as Procore, Autodesk, SharePoint, or equivalent platforms.
Added 1 hour ago
CC
Automotive service technician
Capital Chevrolet Buick GMC Inc
Calgary, AB
- $35 to $45 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of automotive systems
Added 1 hour ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
Strong understanding of field data, with the ability to analyze and interpret results using farm records, spreadsheets, databases, reporting systems, and data-quality processes.
Added 1 hour ago
B
Building Technician IV- Electrician
BGIS
Red Deer, AB
- Full-time
Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)
Added 1 hour ago
R
Spécialiste Technique CFirst / CFirst Technical Specialist
RTX
Longueuil, QC
- Full-time
Added 1 hour ago
NC
Maintenance Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Knowledgeable of life safety systems, fire code, building code, Residential Tenancies Act, and Occupational Health and Safety Act
Added 2 hours ago
CC
Automotive service technician
Crowfoot Chrysler Dodge Jeep Ram Fiat
Calgary, AB
- $35 to $50 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of automotive systems
Added 2 hours ago
BB
Automotive technician - engine and fuel systems
Boost Barn Motorsports Inc.
Aldergrove, BC
- $25 to $45 CAD / hour
- Full-time
- On-site
Added 2 hours ago
DH
Lead Maintenance Technician
Drake Hotel Properties
Toronto, ON
- Full-time
A Master Fixer: You bring solid knowledge of building systems and the skilled trades.
Added 2 hours ago
BC
Repair and Restoration Tech / Carpenter
BELFOR CANADA INC.
Waterloo, ON
- $27 to $32 CAD / hour
- Full-time
The Repair and Restoration Technician supports restoration projects within the restoration division. With an intermediate to advanced understanding of carpentry fundamentals in residential,…
Added 2 hours ago
AI
Assistant Shop Foreman - Parkland Chrysler Dodge Jeep Ram
AutoCanada Inc.
Spruce Grove, AB
- $50 to $54 CAD / hour
- Full-time
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and…
Added 3 hours ago
TP
Registered Pharmacy Technician (RPhT) - LGBTQ+ / Sexual Health - Full Time
The PrEP Clinic / Ontario Prevention Clinic +pharmacy
Toronto, ON
- Full-time
The PrEP Clinic / The Ontario Prevention Clinic +pharmacy is currently seeking a candidate for the Full-Time position of Registered Pharmacy Technician (RPhT).
Added 3 hours ago
WG
Geomatics Technician
Wesdome Gold Mines Ltd
Wawa, ON
- $98,000 to $127,000 CAD / year
- Full-time
Wesdome Gold Mines is seeking a Geomatics Technician – Mapping and Data, for the Eagle River Complex. The successful candidate will report to the Exploration Manager and would be…
Added 3 hours ago
OR
Assembly Technician - Winnipeg, MB
ODRA Road Sweepers
Winnipeg, MB
- Full-time
ODRA is a manufacturer of premium road maintenance equipment, designing and building street sweepers used by municipalities, contractors, and industrial operators across North America and…
Added 3 hours ago
IR
Maintenance Technician
Impact Recruitment
Vancouver, BC
- Full-time
Monitor HVAC, electrical, plumbing, and building management systems.
Added 3 hours ago
YD
Housing Maintainer Technician.
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Reporting to the Housing Maintenance Foreman, the Housing Maintenance Technician provides hands-on maintenance, troubleshooting, and repair services across YKDFN housing units. This role…
Added 3 hours ago
BC
Repair and Restoration Tech
BELFOR CANADA INC.
Chatham-Kent, ON
- $25 to $28 CAD / hour
- Full-time
The Repair and Restoration Technician supports restoration projects within the restoration division. With an intermediate to advanced understanding of carpentry fundamentals in residential,…
Added 4 hours ago
B
Global Technical Powersports Product Advisor
BRP
Sherbrooke, QC
- Full-time
3 + years of technician (mechanic) experience in repair, troubleshooting, testing or maintenance in the Auto, Marine or Powersports Industry.

Modern Niagara

IT Support Technician

AB, Canada
Calgary, AB, Canada

Expected annual compensation; $55,000 - $65,000 · Full-time

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Job details

Pay: Expected annual compensation; $55,000 - $65,000
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.

At Modern Niagara Building Services, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.

The IT Technician’s role is to provide employees across the organization with reliable technical support and the tools necessary to perform their roles effectively. This involves providing remote technical support to the company’s child divisions across the United States, proactively identifying areas for improvement, and delivering technical assistance for computer systems, mobile devices, software, networking, and other technology solutions.

The incumbent monitors, maintains, installs, configures, and supports end-user systems and devices. The role includes diagnosing hardware and software issues, documenting problems and resolutions, prioritizing requests based on urgency and business impact, and escalating unresolved issues to the appropriate level of support.

The IT Technician also plays an important role in user onboarding and offboarding, account administration, technology deployment, inventory management, and end-user training. The position requires an individual who can work independently when appropriate while collaborating effectively with the Helpdesk Operations Manager and broader IT team.

As an ideal candidate, you are a customer-focused problem solver who can take ownership of technical issues from initial identification through resolution while maintaining accurate documentation and working toward preventing recurring issues.

Duties and Responsibilities

Provide remote technical support to the company’s child divisions across the United States.
Work collaboratively within the IT team and follow duties and priorities assigned by the Helpdesk Operations Manager.
Troubleshoot hardware and software issues by performing diagnostics, identifying problems, asking relevant questions, assessing business impact, and implementing appropriate resolutions.
Identify, analyze, troubleshoot, and resolve technical issues with the goal of eliminating recurring problems and reducing helpdesk requests.
Prioritize technical issues based on urgency, impact, and business requirements.
Escalate unresolved or complex issues to the appropriate next level of technical support.
Use the company’s ticketing system to record, track, and document all work performed, including time spent, troubleshooting steps, actions taken, and final resolutions.
Follow up with end users after resolution to ensure issues have been fully addressed and systems are functioning properly.
Provide technical training and guidance to end users when required.
Deploy, install, configure, and manage computers, peripherals, and other technology devices in accordance with corporate standards.
Support the onboarding and offboarding process by ensuring users are properly established or removed from company systems.
Perform end-user account administration, including adding, changing, and removing user accounts and access as required.
Assist with monitoring, maintaining, and documenting the company’s hardware and software inventory.
Apply diagnostic tools, technical documentation, knowledge bases, and available resources to assist with troubleshooting and resolution.
Evaluate documented resolutions and identify opportunities to prevent recurring technical issues.
Maintain current knowledge of supported hardware, software, applications, and technologies.
Travel to company offices when required for projects, technical deployments, or special assignments.
Perform other related IT duties and responsibilities as required.

Job Requirements

Educational background or professional experience in Information Technology, Computer Science, or a related technical field.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; three years of equivalent IT work experience may be considered in lieu of a degree.
Experience in a technical helpdesk, service desk, desktop support, or similar IT support position.
Experience providing customer-facing technical support and assistance.
Working knowledge of Microsoft 365, Microsoft Intune, SharePoint, Exchange, and OneDrive.
Strong technical knowledge of computer hardware, software, operating systems, and networking.
Experience troubleshooting and resolving computer systems, software, hardware, and network-related issues.
Proven analytical and problem-solving abilities, with the ability to identify root causes and implement effective solutions.
Ability to learn and complete on-the-job training for new applications, hardware, software, and technology solutions.
Ability to follow verbal and written instructions accurately.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize and manage multiple technical requests based on urgency and impact.
Ability to work independently with minimal supervision when required.
Strong written and verbal communication skills, with the ability to explain technical information in user-friendly language.
Strong customer service and interpersonal skills, with an emphasis on listening, questioning, and understanding user needs.
Ability to document technical issues, troubleshooting steps, and resolutions accurately in a ticketing system.
Ability to work effectively in a team-oriented and collaborative environment.
Ability to research technical issues and identify appropriate solutions using available resources.
Ability to travel to company offices for projects, deployments, and special assignments as required.

This is a new position. Expected annual compensation; $55,000 - $65,000

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities
Defined Contribution Pension Plan with a generous employer contribution 
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family 
An annual health spending account to support your overall wellness 
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services 
A competitive vacation package with additional vacation granted throughout your tenure with the organization. 
Employer Paid Parental Leave Top Up 
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work 
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides remote technical support to organizational divisions and manages the installation, configuration, and maintenance of end-user systems. The role also involves documenting technical issues, managing inventory, and assisting with user onboarding and offboarding processes.

Requirements

Candidates should have an educational background or professional experience in Information Technology, with a preference for an associate or bachelor's degree. Strong technical knowledge of Microsoft 365, networking, and hardware troubleshooting is required, along with excellent customer service and communication skills.

Skills

Technical support
Helpdesk operations
Hardware troubleshooting
Software troubleshooting
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Inventory management
User onboarding
Customer service
Analytical skills
Problem solving
Documentation

Benefits

Performance based bonus opportunities
Flexible Health and Dental benefits
Annual health spending account
Employee and Family Assistance Program
Competitive vacation package
Employer Paid Parental Leave Top Up
Annual Community Day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Helpdesk
Desktop support
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Hardware
Software
Operating systems
Ticketing system
Inventory management
Technical support
Troubleshooting
Onboarding
Offboarding
Customer service
Infrastructure
Diagnostics
Peripherals
Account administration
Technical documentation
Root cause analysis

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