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Added 16 mins ago
Civil Designer/ Field Inspector
Hatch
Thunder Bay, ON
Hatch is seeking a motivated recently graduated Civil Designer / Field Inspector candidate to join the Highways & Bridges group in our in the Thunder Bay, ON location.
Added 1 hour ago
MP
Restoration Team Leader
Madison Property Restoration
Leader, SK
- Full-time
Office Manager, Field Operations Manager, Project Mgr., Clients, General Manager, Insurance Adjusters, Sub Contractors
Added 4 hours ago
C
Work Equipment Maintainer Grade 1
CPKC
Montreal, QC
- Full-time
Are you a skilled Heavy Duty Mechanic or Maintenance Technician looking to take your career to the next level? As a valued member of the CPKC Work Equipment team, you’ll have the…
Added 5 hours ago
C
Junior Security Technician - North Battleford Area
Convergint
Regina, SK
- Full-time
Convergint is currently recruiting for a Junior Security Technician to join our growing team in North Battleford, SK. As a Junior Security Technician, and under direct supervision, you will…
Added 7 hours ago
Polysomnography Technician
Winnipeg Regional Health Authority
Winnipeg, MB
A Polysomnography Technician, under direct supervision of a Polysomnography Technologist, the Polysomnography Coordinator, and Sleep Disorder Centre/HVADS Manager (indirect reporting…
Added 8 hours ago
Simulation Technician
Health Sciences North
Sudbury, ON
Minimum of a three (3) year Diploma in Health Sciences, Information Technology (IT), Biomedical Engineering, or related field.
Added 8 hours ago
Simulation Technician
Health Sciences North
Sudbury, ON
Minimum of a three (3) year Diploma in Health Sciences, Information Technology (IT), Biomedical Engineering, or related field.
Added 8 hours ago
V
Production Technician
Vylor
Lethbridge, AB · NA-CA-Lethbridge-Production
- Full-time
As a Production Technician, you will play a vital hands‑on role in our seed production operations, ensuring work is completed safely, efficiently, and to the highest quality standards.…
Added 10 hours ago
GD
Agricultural Equipment Technician
Green Diamond Equipment
Alberton, PE
- Full-time
We are currently seeking a skilled and dedicated Agricultural Equipment Technician to join our team at our Bloomfield, PEI location.
Added 10 hours ago
IG
Maintenance Technician FSM
Inland Group of Companies
Calgary, AB · ITC Calgary
- Full-time
Added 11 hours ago
Service Technician Special Operations I, Blades - Canada (m/f/d)
Nordex Group
AB
The role of Blade Traveling Service Technician directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As…
Added 11 hours ago
Service Technician Special Operations I, Gearbox (m/f/d)
Nordex Group
AB
The role of Service Technician Special Operations I directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the…
Added 11 hours ago
Service Technician Special Operations I, Blades - Canada (m/f/d)
Nordex Group
AB
The role of Blade Traveling Service Technician directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As…
Added 11 hours ago
BC
Rental Technician Edmonton, AB
BearCom Canada
AB · Edmonton, AB
- Full-time
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 13 hours ago
TI
Controls Technician
Trane Italia
Ottawa, ON
- Full-time
Field-based: Work is conducted on-site at customer locations.
Added 14 hours ago
CE
Electronic Technician (Oilfield Cementing)
Canadian Energy Insight Inc.
Grande Prairie, AB
- Internship
The Electronic Technician will report directly to the Lead – Controls & Instrumentation. The primary function of this position is to perform scheduled and unscheduled maintenance on Sanjel…
Added 14 hours ago
CE
Electronic Technician (Oilfield Cementing)
Canadian Energy Insight Inc.
AB · Edmonton, AB
- Internship
The Electronic Technician will report directly to the Lead – Controls & Instrumentation. The primary function of this position is to perform scheduled and unscheduled maintenance on Sanjel…
Added 14 hours ago
SI
Assembly Technician - Wellhead
Stream-Flo Industries
AB · Edmonton, AB
- Full-time
Reporting to the Shop Supervisor, the Wellhead Assembly Technician is responsible for assembly, testing and painting of wellhead equipment.
Added 15 hours ago
Field Service Technician
Ocado Group
Toronto, ON
This role is to work with our technology doing maintenance and repair of the SORT. The Field Service Technician is responsible for problem-solving and assisting in the resolution of matters…
Added 15 hours ago
GC
Hvac dispatcher
GLP Canada Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience in dispatching, scheduling, or coordinating field service teams in HVAC, construction, or related industries.
Added 15 hours ago
PE
Shop Foreman
Pitbull Energy Services
Edmonton, AB · Leduc, AB
- $50 to $56 CAD / hour
We’re looking for an experienced Shop Foreman to lead our maintenance team and keep our equipment safe, reliable, and ready for the field.
Added 16 hours ago
WO
Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
University degree or College diploma in the field of computer science and 2 years equivalent work experience in a related field.
Added 16 hours ago
SI
Assembly Technician - Wellhead
Stream-Flo Industries
Edmonton, AB
- Full-time
Reporting to the Shop Supervisor, the Wellhead Assembly Technician is responsible for assembly, testing and painting of wellhead equipment.
Added 16 hours ago
OP
Electrical & Control Tech'n/Technologist Trainee
Ontario Power Generation
Campbellford, ON
- Full-time
Completion of Grade 12 or international equivalent, plus a minimum two-year community college diploma in a relevant Technician, Technology, or related field of study*.
Added 16 hours ago
C-
Technicien de service
Copicom - Copicom Solutions, divisions de KYOCERA Document Solutions Canada, Ltée
Montreal, QC
- Full-time

Modern Niagara

IT Support Technician

AB, Canada
Calgary, AB, Canada

Expected annual compensation; $55,000 - $65,000 · Full-time

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Job details

Pay: Expected annual compensation; $55,000 - $65,000
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.

At Modern Niagara Building Services, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.

The IT Technician’s role is to provide employees across the organization with reliable technical support and the tools necessary to perform their roles effectively. This involves providing remote technical support to the company’s child divisions across the United States, proactively identifying areas for improvement, and delivering technical assistance for computer systems, mobile devices, software, networking, and other technology solutions.

The incumbent monitors, maintains, installs, configures, and supports end-user systems and devices. The role includes diagnosing hardware and software issues, documenting problems and resolutions, prioritizing requests based on urgency and business impact, and escalating unresolved issues to the appropriate level of support.

The IT Technician also plays an important role in user onboarding and offboarding, account administration, technology deployment, inventory management, and end-user training. The position requires an individual who can work independently when appropriate while collaborating effectively with the Helpdesk Operations Manager and broader IT team.

As an ideal candidate, you are a customer-focused problem solver who can take ownership of technical issues from initial identification through resolution while maintaining accurate documentation and working toward preventing recurring issues.

Duties and Responsibilities

Provide remote technical support to the company’s child divisions across the United States.
Work collaboratively within the IT team and follow duties and priorities assigned by the Helpdesk Operations Manager.
Troubleshoot hardware and software issues by performing diagnostics, identifying problems, asking relevant questions, assessing business impact, and implementing appropriate resolutions.
Identify, analyze, troubleshoot, and resolve technical issues with the goal of eliminating recurring problems and reducing helpdesk requests.
Prioritize technical issues based on urgency, impact, and business requirements.
Escalate unresolved or complex issues to the appropriate next level of technical support.
Use the company’s ticketing system to record, track, and document all work performed, including time spent, troubleshooting steps, actions taken, and final resolutions.
Follow up with end users after resolution to ensure issues have been fully addressed and systems are functioning properly.
Provide technical training and guidance to end users when required.
Deploy, install, configure, and manage computers, peripherals, and other technology devices in accordance with corporate standards.
Support the onboarding and offboarding process by ensuring users are properly established or removed from company systems.
Perform end-user account administration, including adding, changing, and removing user accounts and access as required.
Assist with monitoring, maintaining, and documenting the company’s hardware and software inventory.
Apply diagnostic tools, technical documentation, knowledge bases, and available resources to assist with troubleshooting and resolution.
Evaluate documented resolutions and identify opportunities to prevent recurring technical issues.
Maintain current knowledge of supported hardware, software, applications, and technologies.
Travel to company offices when required for projects, technical deployments, or special assignments.
Perform other related IT duties and responsibilities as required.

Job Requirements

Educational background or professional experience in Information Technology, Computer Science, or a related technical field.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; three years of equivalent IT work experience may be considered in lieu of a degree.
Experience in a technical helpdesk, service desk, desktop support, or similar IT support position.
Experience providing customer-facing technical support and assistance.
Working knowledge of Microsoft 365, Microsoft Intune, SharePoint, Exchange, and OneDrive.
Strong technical knowledge of computer hardware, software, operating systems, and networking.
Experience troubleshooting and resolving computer systems, software, hardware, and network-related issues.
Proven analytical and problem-solving abilities, with the ability to identify root causes and implement effective solutions.
Ability to learn and complete on-the-job training for new applications, hardware, software, and technology solutions.
Ability to follow verbal and written instructions accurately.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize and manage multiple technical requests based on urgency and impact.
Ability to work independently with minimal supervision when required.
Strong written and verbal communication skills, with the ability to explain technical information in user-friendly language.
Strong customer service and interpersonal skills, with an emphasis on listening, questioning, and understanding user needs.
Ability to document technical issues, troubleshooting steps, and resolutions accurately in a ticketing system.
Ability to work effectively in a team-oriented and collaborative environment.
Ability to research technical issues and identify appropriate solutions using available resources.
Ability to travel to company offices for projects, deployments, and special assignments as required.

This is a new position. Expected annual compensation; $55,000 - $65,000

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities
Defined Contribution Pension Plan with a generous employer contribution 
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family 
An annual health spending account to support your overall wellness 
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services 
A competitive vacation package with additional vacation granted throughout your tenure with the organization. 
Employer Paid Parental Leave Top Up 
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work 
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides remote technical support to organizational divisions and manages the installation, configuration, and maintenance of end-user systems. The role also involves documenting technical issues, managing inventory, and assisting with user onboarding and offboarding processes.

Requirements

Candidates should have an educational background or professional experience in Information Technology, with a preference for an associate or bachelor's degree. Strong technical knowledge of Microsoft 365, networking, and hardware troubleshooting is required, along with excellent customer service and communication skills.

Skills

Technical support
Helpdesk operations
Hardware troubleshooting
Software troubleshooting
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Inventory management
User onboarding
Customer service
Analytical skills
Problem solving
Documentation

Benefits

Performance based bonus opportunities
Flexible Health and Dental benefits
Annual health spending account
Employee and Family Assistance Program
Competitive vacation package
Employer Paid Parental Leave Top Up
Annual Community Day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Helpdesk
Desktop support
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Hardware
Software
Operating systems
Ticketing system
Inventory management
Technical support
Troubleshooting
Onboarding
Offboarding
Customer service
Infrastructure
Diagnostics
Peripherals
Account administration
Technical documentation
Root cause analysis

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