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Added 25 mins ago
IR
Web Analytics & Optimization Manager
Info-Tech Research Group
Canada
- Full-time
Own and administer the analytics and SEO tools, including access, user management, and configuration.
Added 25 mins ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
…replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or…
Added 41 mins ago
Customer Experience Supervisor
Trudell Medical Group
St. John's, NL
You’ll report directly to the Manager, Customer Experience, and partner closely with commercial leads, finance, quality, and other internal teams – owning team performance, complex…
Added 56 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
CP
Enterprise Solutions Analyst
Canadian Partnership Against Cancer
Toronto, ON · Greater Toronto Area, Canada
- $80,624 to $109,080 CAD / year
- Full-time
…initiatives to achieve organizational priorities. Reporting to the Manager, Enterprise Data and Solutions, the incumbent drives the effective use of technology, optimizes business…
Added 1 hour ago
M
Engineering Manager
Manulife
Waterloo, ON
- Full-time
As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives…
Added 2 hours ago
CI
Senior Microsoft 365 & Unified Communications Engineer
Compugen Inc
Surrey, BC
- Full-time
Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. This includes recovery of deleted mail and content searches.
Added 2 hours ago
CI
Senior Unified Communication Specialist
Compugen Inc
Surrey, BC
- Full-time
Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. This includes recovery of deleted mail and content searches.
Added 2 hours ago
GT
Analyst, Business Planning and Analysis
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Business Planning and Analysis this position is responsible for assisting with financial reporting, planning and analysis to support the organization.
Added 2 hours ago
Digital Media Specialist
Infrastructure Ontario
Toronto, ON
…photography, web and social media content. Reporting to the Sr. Manager, the role works collaboratively with the Design Lead to apply IO’s brand and creative standards. The role manages the…
Added 2 hours ago
BG
IT Infrastructure - Placement Year
BMW Group
Goodwood, ON
- Internship
Provide support and assistance to our internal customers.
Added 2 hours ago
TP
Analyst, Business Planning and Analysis
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Business Planning and Analysis this position is responsible for assisting with financial reporting, planning and analysis to support the organization.
Added 2 hours ago
BC
Digital Services District Support Technician - Corporate
Bird Construction
Vancouver, BC
- Full-time
Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, phones, meeting room technology, and related end-user systems.
Added 3 hours ago
GE
Treasury Operations Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Banking Portal Administration: Support online banking user administration, portal configuration, and account setup across various global and regional banking platforms.
Added 3 hours ago
N
Product Manager
Nakisa
Montreal, QC
- Full-time
Join Nakisa as a Product Manager – IWMS, responsible for driving the growth, adoption, and success of Nakisa's Integrated Workplace Management System (IWMS) product portfolio, including…
Added 3 hours ago
LC
Digital Production Manager (20 month contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
As a Digital Production Manager, you will oversee Digital Production Specialists who author and QA content across our Shoppers Drug Mart and PC Health app and website. You will be…
Added 3 hours ago
IT Support Technician
Northern Mat & Bridge
Clairmont, AB
Northern Mat & Bridge is seeking a skilled and service-oriented IT Support Technician to join our Information Technology team. Reporting to the IT Manager, this role provides hands-on…
Added 3 hours ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Assist the IT Audit Manager in planning, scoping, and executing IT, cybersecurity, and transformation assurance audits, including reviews of: Cybersecurity governance and operations, Cloud…
Added 3 hours ago
T
Senior Manager, KYC Technology and Capabilities Enablement (5579)
TD
Toronto, ON
- Full-time
…technology enablement across the KYC program within FCRM. The Senior Manager, KYC Technology Enablement will define and articulate a compelling future state vision for KYC, connect Canadian…
Added 3 hours ago
S
Senior IT Auditor
Sobeys
Dartmouth, NS
- Full-time
Assist the IT Audit Manager in planning, scoping, and executing IT, cybersecurity, and transformation assurance audits, including reviews of: Cybersecurity governance and operations, Cloud…
Added 3 hours ago
FG
QA Automation Engineer
Flynn Group of Companies
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
…Engineer to work from our Mississauga location reporting to Manager, Custom…
Added 4 hours ago
W
Content Development Specialist
Wellington-Altus
Winnipeg, MB · Toronto, ON · AB · Calgary, AB
- Full-time
Reporting to the Senior Manager, Training & Development, the Content Development Specialist will be responsible for content development in a multi-media approach through adherence to…
Added 4 hours ago
B
Business Analyst, Winter 2027 (Co-op/Internship) - 8 month
BMO
Toronto, ON · BMOPLACE
- Full-time
Builds tests cases in order to validate business requirements and End-User Testing results.
Added 4 hours ago
B
Audit and Exam Support Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · BMOPLACE
- Full-time
Builds tests cases in order to validate business requirements and End-User Testing results.

Modern Niagara

IT Support Technician

AB, Canada
Calgary, AB, Canada

Expected annual compensation; $55,000 - $65,000 · Full-time

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Job details

Pay: Expected annual compensation; $55,000 - $65,000
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.

At Modern Niagara Building Services, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.

The IT Technician’s role is to provide employees across the organization with reliable technical support and the tools necessary to perform their roles effectively. This involves providing remote technical support to the company’s child divisions across the United States, proactively identifying areas for improvement, and delivering technical assistance for computer systems, mobile devices, software, networking, and other technology solutions.

The incumbent monitors, maintains, installs, configures, and supports end-user systems and devices. The role includes diagnosing hardware and software issues, documenting problems and resolutions, prioritizing requests based on urgency and business impact, and escalating unresolved issues to the appropriate level of support.

The IT Technician also plays an important role in user onboarding and offboarding, account administration, technology deployment, inventory management, and end-user training. The position requires an individual who can work independently when appropriate while collaborating effectively with the Helpdesk Operations Manager and broader IT team.

As an ideal candidate, you are a customer-focused problem solver who can take ownership of technical issues from initial identification through resolution while maintaining accurate documentation and working toward preventing recurring issues.

Duties and Responsibilities

Provide remote technical support to the company’s child divisions across the United States.
Work collaboratively within the IT team and follow duties and priorities assigned by the Helpdesk Operations Manager.
Troubleshoot hardware and software issues by performing diagnostics, identifying problems, asking relevant questions, assessing business impact, and implementing appropriate resolutions.
Identify, analyze, troubleshoot, and resolve technical issues with the goal of eliminating recurring problems and reducing helpdesk requests.
Prioritize technical issues based on urgency, impact, and business requirements.
Escalate unresolved or complex issues to the appropriate next level of technical support.
Use the company’s ticketing system to record, track, and document all work performed, including time spent, troubleshooting steps, actions taken, and final resolutions.
Follow up with end users after resolution to ensure issues have been fully addressed and systems are functioning properly.
Provide technical training and guidance to end users when required.
Deploy, install, configure, and manage computers, peripherals, and other technology devices in accordance with corporate standards.
Support the onboarding and offboarding process by ensuring users are properly established or removed from company systems.
Perform end-user account administration, including adding, changing, and removing user accounts and access as required.
Assist with monitoring, maintaining, and documenting the company’s hardware and software inventory.
Apply diagnostic tools, technical documentation, knowledge bases, and available resources to assist with troubleshooting and resolution.
Evaluate documented resolutions and identify opportunities to prevent recurring technical issues.
Maintain current knowledge of supported hardware, software, applications, and technologies.
Travel to company offices when required for projects, technical deployments, or special assignments.
Perform other related IT duties and responsibilities as required.

Job Requirements

Educational background or professional experience in Information Technology, Computer Science, or a related technical field.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; three years of equivalent IT work experience may be considered in lieu of a degree.
Experience in a technical helpdesk, service desk, desktop support, or similar IT support position.
Experience providing customer-facing technical support and assistance.
Working knowledge of Microsoft 365, Microsoft Intune, SharePoint, Exchange, and OneDrive.
Strong technical knowledge of computer hardware, software, operating systems, and networking.
Experience troubleshooting and resolving computer systems, software, hardware, and network-related issues.
Proven analytical and problem-solving abilities, with the ability to identify root causes and implement effective solutions.
Ability to learn and complete on-the-job training for new applications, hardware, software, and technology solutions.
Ability to follow verbal and written instructions accurately.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize and manage multiple technical requests based on urgency and impact.
Ability to work independently with minimal supervision when required.
Strong written and verbal communication skills, with the ability to explain technical information in user-friendly language.
Strong customer service and interpersonal skills, with an emphasis on listening, questioning, and understanding user needs.
Ability to document technical issues, troubleshooting steps, and resolutions accurately in a ticketing system.
Ability to work effectively in a team-oriented and collaborative environment.
Ability to research technical issues and identify appropriate solutions using available resources.
Ability to travel to company offices for projects, deployments, and special assignments as required.

This is a new position. Expected annual compensation; $55,000 - $65,000

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities
Defined Contribution Pension Plan with a generous employer contribution 
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family 
An annual health spending account to support your overall wellness 
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services 
A competitive vacation package with additional vacation granted throughout your tenure with the organization. 
Employer Paid Parental Leave Top Up 
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work 
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides remote technical support to organizational divisions and manages the installation, configuration, and maintenance of end-user systems. The role also involves documenting technical issues, managing inventory, and assisting with user onboarding and offboarding processes.

Requirements

Candidates should have an educational background or professional experience in Information Technology, with a preference for an associate or bachelor's degree. Strong technical knowledge of Microsoft 365, networking, and hardware troubleshooting is required, along with excellent customer service and communication skills.

Skills

Technical support
Helpdesk operations
Hardware troubleshooting
Software troubleshooting
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Inventory management
User onboarding
Customer service
Analytical skills
Problem solving
Documentation

Benefits

Performance based bonus opportunities
Flexible Health and Dental benefits
Annual health spending account
Employee and Family Assistance Program
Competitive vacation package
Employer Paid Parental Leave Top Up
Annual Community Day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Helpdesk
Desktop support
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Hardware
Software
Operating systems
Ticketing system
Inventory management
Technical support
Troubleshooting
Onboarding
Offboarding
Customer service
Infrastructure
Diagnostics
Peripherals
Account administration
Technical documentation
Root cause analysis

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