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Added 3 mins ago
ES
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 3 mins ago
TC
Store Technician
Transdev Canada
Brampton, ON
- $47,000 to $54,000 CAD / year
- Full-time
Reporting to the Rolling Stock Manager, the Store Technician will be responsible for the receipt, storage, control, documentation, and distribution of parts, tools, equipment, and materials…
Added 3 mins ago
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Manager of Projects (MOP)
Jacobs
Toronto, ON
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 3 mins ago
AE
D365 Functional Analyst - Human Resources
Associated Engineering
Calgary, AB
- Full-time
…Services, business stakeholders, and vendors to support reliable HR operations and maximize business value from the…
Added 3 mins ago
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Manager of Projects (MOP)
Jacobs
Winnipeg, MB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 3 mins ago
A
Corporate Development Specialist
Accenture
Toronto, ON
- Full-time
…to advise clients on strategies to transform their business operations or business model so they can crush their strategic, financial, and operational goals. As a manager, you’re a natural…
Added 3 mins ago
EG
Career Opportunities: HR Business Partner (1601)
Equinox Gold Corp.
Grand Falls-Windsor, NL
- Full-time
Equinox VGM is currently inviting applications for a Human Resources Business Partner – Site Based to join our growing team as the company ramps up mine operations and production.
Added 3 mins ago
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Stores Associate
Georgia-Pacific LLC
Englehart, ON
- Full-time
…current Green End expansion project. Reporting to the Purchasing Manager, this role will be responsible for managing all aspects MRO inventory to ensure it supports operations and…
Added 3 mins ago
GC
Sales and Service Rep, Lead
Grainger Canada
Fort McMurray, AB
- Full-time
Under the general direction of the Operations Manager, the Lead, Sales & Service Rep has direct impact on customer retention and financial results of the onsite business. Responsible for…
Added 3 mins ago
CV
Terminal Maintenance/Aviation Fueling Technician
Comox Valley Airport
Comox, BC
- Full-time
Carry out other duties as assigned by the Maintenance Lead Hand or Facilities Manager.
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Facility Manager III
BGIS
Orillia, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 3 mins ago
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General Manager, New Markets - Prairies
Centra Windows & Install Pros
Saskatoon, SK
- Full-time
You will own Centra’s Prairie business across market expansion, sales, operations, people, customer experience and financial performance. Your mandate is to take each market from…
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Fire Alarm Technician
BGIS
Orillia, ON
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. In this role, the Fire Alarm Technician will be responsible for completing code-compliant testing and inspections.…
Added 3 mins ago
CW
General Manager, New Markets - Prairies
Centra Windows & Install Pros
Regina, SK
- Full-time
You will own Centra’s Prairie business across market expansion, sales, operations, people, customer experience and financial performance. Your mandate is to take each market from…
Added 3 mins ago
DL
Assistant Operations Manager
DelGate Logistics
Vancouver, BC
- Full-time
Role Description The Assistant Operations Manager is a full-time, on-site role based in Vancouver, BC, supporting daily warehouse and logistics operations. This role assists in coordinating…
Added 3 mins ago
HC
Treasury Funding Associate
Hyundai Capital Canada
Toronto, ON
- $52,000 to $78,000 CAD / year
- Full-time
Position Details: Reporting to the Manager, Treasury Funding as an integral part of the HCCA Treasury team, the Treasury Funding Associate is charged with maintaining medium and long-term…
Added 3 mins ago
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Production Supervisor - 1st shift (ETO)
Rockwell Automation
Cambridge, ON
- Full-time
…opening is for who will manage ETO (Engineer to Order) production operations on the day shift. This is backfill position replacing a former…
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Analyst, Pension Accounting Operations (12 month Contract)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
- $71,000 to $109,000 CAD / year
- Full-time
Reporting to the Manager, Pension Accounting Operations, the Analyst is responsible for the overall administration and financial integrity of the pension contributions function. As the…
Added 3 mins ago
AC
Pharmaceutical Data Scientist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Develop, validate, and deploy predictive and machine learning models to support R&D, clinical trials, manufacturing, and commercial operations.
Added 3 mins ago
PB
Senior Specialist, Payroll and Benefits
Pacific Blue Cross
Burnaby, BC
- Full-time
…trusted advisor to stakeholders, and serve as a key backup to the Manager, Payroll and…
Added 3 mins ago
A
Corporate Development Specialist
Accenture
Montreal, QC
- Full-time
…to advise clients on strategies to transform their business operations or business model so they can crush their strategic, financial, and operational goals. As a manager, you’re a natural…
Added 3 mins ago
B
Manager, Corporate Finance Operations
BCI
Victoria, BC
- $125,000 to $150,000 CAD / year
- Full-time
Join BCI’s Finance team in Victoria, BC, as Manager, Corporate Finance Operations. This key leadership role will help shape the future of finance operations by leading a high-performing…
Added 3 mins ago
1P
Finance Manager
10 Percent Recruiting Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Progressive experience in accounting, finance, business operations, leadership, or related disciplines.
Added 3 mins ago
UI
Assistant Store Manager
UAP Inc.
AB · Edmonton, AB
- $61,800 to $77,200 CAD / year
- Full-time
Assist Store Manager in developing and motivating team members to help them reach their personal and career growth goals
Added 3 mins ago
PD
Technical Delivery Manager
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Winnipeg, MB
- Full-time
The Technical Delivery Manager is accountable for coordinating the successful delivery of complex software development initiatives across multiple teams and workstreams. The role works…

Modern Niagara

IT Support Technician

AB, Canada
Calgary, AB, Canada

Expected annual compensation; $55,000 - $65,000 · Full-time

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Job details

Pay: Expected annual compensation; $55,000 - $65,000
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.

At Modern Niagara Building Services, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.

The IT Technician’s role is to provide employees across the organization with reliable technical support and the tools necessary to perform their roles effectively. This involves providing remote technical support to the company’s child divisions across the United States, proactively identifying areas for improvement, and delivering technical assistance for computer systems, mobile devices, software, networking, and other technology solutions.

The incumbent monitors, maintains, installs, configures, and supports end-user systems and devices. The role includes diagnosing hardware and software issues, documenting problems and resolutions, prioritizing requests based on urgency and business impact, and escalating unresolved issues to the appropriate level of support.

The IT Technician also plays an important role in user onboarding and offboarding, account administration, technology deployment, inventory management, and end-user training. The position requires an individual who can work independently when appropriate while collaborating effectively with the Helpdesk Operations Manager and broader IT team.

As an ideal candidate, you are a customer-focused problem solver who can take ownership of technical issues from initial identification through resolution while maintaining accurate documentation and working toward preventing recurring issues.

Duties and Responsibilities

Provide remote technical support to the company’s child divisions across the United States.
Work collaboratively within the IT team and follow duties and priorities assigned by the Helpdesk Operations Manager.
Troubleshoot hardware and software issues by performing diagnostics, identifying problems, asking relevant questions, assessing business impact, and implementing appropriate resolutions.
Identify, analyze, troubleshoot, and resolve technical issues with the goal of eliminating recurring problems and reducing helpdesk requests.
Prioritize technical issues based on urgency, impact, and business requirements.
Escalate unresolved or complex issues to the appropriate next level of technical support.
Use the company’s ticketing system to record, track, and document all work performed, including time spent, troubleshooting steps, actions taken, and final resolutions.
Follow up with end users after resolution to ensure issues have been fully addressed and systems are functioning properly.
Provide technical training and guidance to end users when required.
Deploy, install, configure, and manage computers, peripherals, and other technology devices in accordance with corporate standards.
Support the onboarding and offboarding process by ensuring users are properly established or removed from company systems.
Perform end-user account administration, including adding, changing, and removing user accounts and access as required.
Assist with monitoring, maintaining, and documenting the company’s hardware and software inventory.
Apply diagnostic tools, technical documentation, knowledge bases, and available resources to assist with troubleshooting and resolution.
Evaluate documented resolutions and identify opportunities to prevent recurring technical issues.
Maintain current knowledge of supported hardware, software, applications, and technologies.
Travel to company offices when required for projects, technical deployments, or special assignments.
Perform other related IT duties and responsibilities as required.

Job Requirements

Educational background or professional experience in Information Technology, Computer Science, or a related technical field.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; three years of equivalent IT work experience may be considered in lieu of a degree.
Experience in a technical helpdesk, service desk, desktop support, or similar IT support position.
Experience providing customer-facing technical support and assistance.
Working knowledge of Microsoft 365, Microsoft Intune, SharePoint, Exchange, and OneDrive.
Strong technical knowledge of computer hardware, software, operating systems, and networking.
Experience troubleshooting and resolving computer systems, software, hardware, and network-related issues.
Proven analytical and problem-solving abilities, with the ability to identify root causes and implement effective solutions.
Ability to learn and complete on-the-job training for new applications, hardware, software, and technology solutions.
Ability to follow verbal and written instructions accurately.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize and manage multiple technical requests based on urgency and impact.
Ability to work independently with minimal supervision when required.
Strong written and verbal communication skills, with the ability to explain technical information in user-friendly language.
Strong customer service and interpersonal skills, with an emphasis on listening, questioning, and understanding user needs.
Ability to document technical issues, troubleshooting steps, and resolutions accurately in a ticketing system.
Ability to work effectively in a team-oriented and collaborative environment.
Ability to research technical issues and identify appropriate solutions using available resources.
Ability to travel to company offices for projects, deployments, and special assignments as required.

This is a new position. Expected annual compensation; $55,000 - $65,000

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities
Defined Contribution Pension Plan with a generous employer contribution 
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family 
An annual health spending account to support your overall wellness 
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services 
A competitive vacation package with additional vacation granted throughout your tenure with the organization. 
Employer Paid Parental Leave Top Up 
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work 
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides remote technical support to organizational divisions and manages the installation, configuration, and maintenance of end-user systems. The role also involves documenting technical issues, managing inventory, and assisting with user onboarding and offboarding processes.

Requirements

Candidates should have an educational background or professional experience in Information Technology, with a preference for an associate or bachelor's degree. Strong technical knowledge of Microsoft 365, networking, and hardware troubleshooting is required, along with excellent customer service and communication skills.

Skills

Technical support
Helpdesk operations
Hardware troubleshooting
Software troubleshooting
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Inventory management
User onboarding
Customer service
Analytical skills
Problem solving
Documentation

Benefits

Performance based bonus opportunities
Flexible Health and Dental benefits
Annual health spending account
Employee and Family Assistance Program
Competitive vacation package
Employer Paid Parental Leave Top Up
Annual Community Day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Helpdesk
Desktop support
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Hardware
Software
Operating systems
Ticketing system
Inventory management
Technical support
Troubleshooting
Onboarding
Offboarding
Customer service
Infrastructure
Diagnostics
Peripherals
Account administration
Technical documentation
Root cause analysis

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