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SH
facility maintenance operator
Saskatchewan Health Authority
North Battleford, SK
- $27.99 to $30 CAD / hour
- On-site
…Description: Operates and monitors computerized building control systems and maintains facility/plant systems and equipment. Independently performs major repairs/installations on a wide…
Added 1 min ago
SD
Pharmacy Data Specialist
Shoppers Drug Mart
Ottawa, ON
- Full-time
As a Pharmacy Data Technician, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 3 mins ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Montreal, QC
- Full-time
Accurately enter and maintain appropriate data within the applicable systems
Added 3 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Petawawa, ON
- Part-time
Accurately enter and maintain appropriate data within the applicable Pharmacy systems
Added 3 mins ago
LM
Automotive Service Technician
Leslie Motors
Walkerton, ON
- Full-time
The Automotive Service Technician inspects, maintains and repairs automobiles that run on electricity, gasoline, or alternative fuels like ethanol. He/she executes basic care maintenance…
Added 3 mins ago
T
Maintenance Technician – Industrial Electrician
TopGum
Charlottetown, PE
- Full-time
Maintenance Technician – Industrial Electrician
Added 5 mins ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Mississauga, ON
- Full-time
Accurately enter and maintain appropriate data within the applicable systems
Added 5 mins ago
EC
PBRC Technician
Eaton Corporation
Kitchener, ON
- Full-time
Eaton’s Electrical System and Services Group is seeking a full time Power Breaker Refurbishment Center (PBRc) Technician to join our team. This position will be working at the Kitchener,…
Added 6 mins ago
VC
parts technician
Vermeer Canada Inc.
Brampton, ON
- $45,000 to $65,000 CAD / year
- Contract
- On-site
…genuine interest in helping people solve problems. * Strong communication, relationship-building, and organizational skills. * Sales aptitude, initiative, and the drive to identify…
Added 18 mins ago
VA
Veterinary Receptionist, Client Care, Horizon Vet Group
VCA Animal Hospitals
Calgary, AB
- Full-time
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Added 18 mins ago
RG
MAINTENANCE TECHNICIAN
Rank Group
Halifax, NS
- Full-time
We are seeking an experienced Maintenance Technician with a strong mechanical aptitude, to work out of our downtown portfolio. The Maintenance Technician will perform preventative…
Added 19 mins ago
CO
IS Support Technician
City of Vernon
Vernon, BC
- From $39.51 CAD / hour
- Full-time
- On-site
City of VernonIS Support Technician(Regular)Job RequisitionJR-2026-276 IS Support Technician (Regular) (Open)Job FamilyCUPEStart Date2026-10-07End Date: 2026-10-23Primary PostingNoExternal…
Added 37 mins ago
T
Sr. Maintenance Technician
TopGum
Charlottetown, PE
- Full-time
Maintain HVAC systems, water softener systems, chiller units and other utilities.
Added 45 mins ago
CB
Cell Phone/Computer Repair Technician
Cape Breton Job Board
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Knowledge of Android and Apple operating systems
Added 46 mins ago
C
Environmental Health and Safety Manager (EHS Manager)
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Ensure emergency preparedness programs are maintained, including hazard assessments, training, equipment readiness, and communication systems.
Added 1 hour ago
SC
Utility Systems Technician - Stoney Creek Sanitary District
Shenandoah County
Stoney Creek, NB
- Part-time
The Utility Systems Technician performs intermediate semiskilled and skilled work in the installation, repair, and maintenance of water and sewer lines, wells, pump stations and…
Added 1 hour ago
G&
automotive mechanic
GRANVILLE & AVERY AUTOMOTIVE
Vancouver, BC
- $30 to $40 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of automotive systems
Added 1 hour ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Fort McMurray, AB
- Full-time
Knowledge: Proficient written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem…
Added 1 hour ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Full-time
…Access Navigator, Medication Reimbursement Specialist or BPMH…
Added 1 hour ago
J
Electrical Mechanical Technician
Jule
Toronto, ON
- Full-time
As the Electrical Mechanical Technician you will be responsible for assembling electrical equipment, troubleshooting and diagnosing Jule Systems, providing technical support at various…
Added 1 hour ago
Service Lead Technician Special Operations, Major Correctives - Canada (mf/d)
Nordex Group
AB
The role of Service Lead Technician Special Operations – Major Correctives supports the organization's mission of delivering reliable renewable energy solutions through the safe execution…
Added 1 hour ago
E
HVAC Services Dispatcher Scheduler
ETS
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
- On-site
…visits, and emergency repairs. * Optimize daily routes and technician schedules based on priorities, technician availability, and emergency requirements. * Confirm customer and site…
Added 1 hour ago
SI
Heavy Equipment Technician
Squires Industrial and Heavy Duty Mechanics
Saskatoon, SK
- Full-time
…minimizing equipment downtime through dependable workmanship, clear communication and a strong commitment to safety and…
Added 1 hour ago
ML
FSQA Technician (Afternoons)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a member of the facility's FSQA team, the FSQA Technician spends a majority of his/her time on the production floor monitoring Food Safety, GMP, HACCP and other Quality Assurance Program…
Added 1 hour ago
BC
Rental Technician Edmonton, AB
BearCom Canada
AB · Edmonton, AB
- Full-time
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…

Modern Niagara

IT Support Technician

AB, Canada
Calgary, AB, Canada

Expected annual compensation; $55,000 - $65,000 · Full-time

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Job details

Pay: Expected annual compensation; $55,000 - $65,000
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.

WE BUILD FOR LIFE.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards.

At Modern Niagara Building Services, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.

Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award.

The IT Technician’s role is to provide employees across the organization with reliable technical support and the tools necessary to perform their roles effectively. This involves providing remote technical support to the company’s child divisions across the United States, proactively identifying areas for improvement, and delivering technical assistance for computer systems, mobile devices, software, networking, and other technology solutions.

The incumbent monitors, maintains, installs, configures, and supports end-user systems and devices. The role includes diagnosing hardware and software issues, documenting problems and resolutions, prioritizing requests based on urgency and business impact, and escalating unresolved issues to the appropriate level of support.

The IT Technician also plays an important role in user onboarding and offboarding, account administration, technology deployment, inventory management, and end-user training. The position requires an individual who can work independently when appropriate while collaborating effectively with the Helpdesk Operations Manager and broader IT team.

As an ideal candidate, you are a customer-focused problem solver who can take ownership of technical issues from initial identification through resolution while maintaining accurate documentation and working toward preventing recurring issues.

Duties and Responsibilities

Provide remote technical support to the company’s child divisions across the United States.
Work collaboratively within the IT team and follow duties and priorities assigned by the Helpdesk Operations Manager.
Troubleshoot hardware and software issues by performing diagnostics, identifying problems, asking relevant questions, assessing business impact, and implementing appropriate resolutions.
Identify, analyze, troubleshoot, and resolve technical issues with the goal of eliminating recurring problems and reducing helpdesk requests.
Prioritize technical issues based on urgency, impact, and business requirements.
Escalate unresolved or complex issues to the appropriate next level of technical support.
Use the company’s ticketing system to record, track, and document all work performed, including time spent, troubleshooting steps, actions taken, and final resolutions.
Follow up with end users after resolution to ensure issues have been fully addressed and systems are functioning properly.
Provide technical training and guidance to end users when required.
Deploy, install, configure, and manage computers, peripherals, and other technology devices in accordance with corporate standards.
Support the onboarding and offboarding process by ensuring users are properly established or removed from company systems.
Perform end-user account administration, including adding, changing, and removing user accounts and access as required.
Assist with monitoring, maintaining, and documenting the company’s hardware and software inventory.
Apply diagnostic tools, technical documentation, knowledge bases, and available resources to assist with troubleshooting and resolution.
Evaluate documented resolutions and identify opportunities to prevent recurring technical issues.
Maintain current knowledge of supported hardware, software, applications, and technologies.
Travel to company offices when required for projects, technical deployments, or special assignments.
Perform other related IT duties and responsibilities as required.

Job Requirements

Educational background or professional experience in Information Technology, Computer Science, or a related technical field.
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; three years of equivalent IT work experience may be considered in lieu of a degree.
Experience in a technical helpdesk, service desk, desktop support, or similar IT support position.
Experience providing customer-facing technical support and assistance.
Working knowledge of Microsoft 365, Microsoft Intune, SharePoint, Exchange, and OneDrive.
Strong technical knowledge of computer hardware, software, operating systems, and networking.
Experience troubleshooting and resolving computer systems, software, hardware, and network-related issues.
Proven analytical and problem-solving abilities, with the ability to identify root causes and implement effective solutions.
Ability to learn and complete on-the-job training for new applications, hardware, software, and technology solutions.
Ability to follow verbal and written instructions accurately.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize and manage multiple technical requests based on urgency and impact.
Ability to work independently with minimal supervision when required.
Strong written and verbal communication skills, with the ability to explain technical information in user-friendly language.
Strong customer service and interpersonal skills, with an emphasis on listening, questioning, and understanding user needs.
Ability to document technical issues, troubleshooting steps, and resolutions accurately in a ticketing system.
Ability to work effectively in a team-oriented and collaborative environment.
Ability to research technical issues and identify appropriate solutions using available resources.
Ability to travel to company offices for projects, deployments, and special assignments as required.

This is a new position. Expected annual compensation; $55,000 - $65,000

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities
Defined Contribution Pension Plan with a generous employer contribution 
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family 
An annual health spending account to support your overall wellness 
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services 
A competitive vacation package with additional vacation granted throughout your tenure with the organization. 
Employer Paid Parental Leave Top Up 
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work 
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides remote technical support to organizational divisions and manages the installation, configuration, and maintenance of end-user systems. The role also involves documenting technical issues, managing inventory, and assisting with user onboarding and offboarding processes.

Requirements

Candidates should have an educational background or professional experience in Information Technology, with a preference for an associate or bachelor's degree. Strong technical knowledge of Microsoft 365, networking, and hardware troubleshooting is required, along with excellent customer service and communication skills.

Skills

Technical support
Helpdesk operations
Hardware troubleshooting
Software troubleshooting
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Inventory management
User onboarding
Customer service
Analytical skills
Problem solving
Documentation

Benefits

Performance based bonus opportunities
Flexible Health and Dental benefits
Annual health spending account
Employee and Family Assistance Program
Competitive vacation package
Employer Paid Parental Leave Top Up
Annual Community Day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Helpdesk
Desktop support
Microsoft 365
Microsoft Intune
SharePoint
Exchange
OneDrive
Networking
Hardware
Software
Operating systems
Ticketing system
Inventory management
Technical support
Troubleshooting
Onboarding
Offboarding
Customer service
Infrastructure
Diagnostics
Peripherals
Account administration
Technical documentation
Root cause analysis

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