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Added 9 mins ago
Account Manager
VML Canada (English)
Vancouver, BC
…recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global…
Added 22 mins ago
Customer Success Specialist, Entry Level
Jobright.ai
Canada
Full-time
…helps users achieve better job outcomes. The Customer Success Specialist helps customers adopt the product and realize value through onboarding, product education, customer support,…
Added 24 mins ago
Customer Service Specialist - Automotive Finishes
Sherwin-Williams
Hamilton, ON
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer…
Added 24 mins ago
Regional Security Training Specialist
GardaWorld
Moncton, NB · Halifax, NS
…Canada? GardaWorld is looking for a Regional Security Training Specialist to oversee and deliver training programs that ensure our teams are operationally ready, compliant, and…
Added 53 mins ago
Financial Specialist
Institute of Corporate Directors
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
The Institute of Corporate Directors (“the ICD”) is seeking a Financial Specialist that will be responsible for certain accounting and financial reporting functions for both ICD and the…
Added 1 hour ago
Infrastructure Services Specialist (ISS) - Term
Ottawa Catholic School Board
Ottawa, ON
Contract
If you are a current OCSB employee, you must use your OCSB ATE account to apply to this vacancy.*
Added 1 hour ago
Intermediate Customer Onboarding Specialist
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager…
Added 1 hour ago
Sales Specialist
Roofmart
Brampton, ON · Roofmart Brampton
Full-time
Added 1 hour ago
Bilingual Client Services Officer
Haventree Bank
Toronto, ON · Quebec, QC · AB · Calgary, AB
Full-time
Support account maintenance and identify opportunities for specialist referrals.
Added 2 hours ago
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
Full-time
Reporting to the Manager of Design Solutions Studio, we are hiring a Senior Workplace Design Specialist to join our growing team in Mississauga. You will translate workplace requirements…
Added 2 hours ago
EMV Specialist
Paymentus
Richmond Hill, ON
$100,000 to $115,000 CAD / year
Full-time
Work Closely with Sales and Account management teams to understand selling strategies
Added 2 hours ago
National Sales Manager
Match Retail
Mississauga, ON
Full-time
Develop and manage annual account compensation plans to drive delivery on sales target
Added 2 hours ago
Re-Insurance Accountant
Insight Global
Toronto, ON
$36 to $42 CAD / hour
Contract
The Contracts Specialist - Insurance P&C oversees the administration of insurance and/or reinsurance accounts and contracts, from establishing and maintaining contractual data, processing…
Added 3 hours ago
Copy of Onboarding Specialist
Wagepoint
Remote, Canada
$48,000 to $65,000 CAD / year
Full-time · Remote
We’re looking for a talented Onboarding Specialist who’s eager to help small businesses feel confident using payroll technology even if they’ve never touched it before. You’ll guide new…
Added 4 hours ago
Marketing Specialist - Used Equipment
Brandt Group of Companies
Regina, SK
Full-time
Brandt Corporate Services Ltd. is seeking a Used Equipment Marketing Specialist on our Marketing team in Regina. This role will report to the Manager of Used Equipment Marketing and will be…
Added 4 hours ago
Business Development Representative
Klipboard
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 4 hours ago
Business Development Representative
Klipboard
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 4 hours ago
Hematology Therapeutic Area Specialist and Cell Therapy Site Lead Ontario (West) and Winnipeg (MB)
Bristol Myers Squibb EU Policy
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Join Bristol Myers Squibb as a Therapeutic Area Specialist (TAS) and Site Lead in a dynamic and impactful role! You'll be at the forefront of launching groundbreaking cell therapies at…
Added 5 hours ago
Debit Card Processing Specialist (Mainframe)
Apex Systems
Toronto, ON
$45 to $55 USD / hour
Contract
Debit Card Processing Specialist (Mainframe / Assembler)
Added 5 hours ago
Outside Sales Specialist
FASTSIGNS Parker/Castle Rock
London, ON
Full-time
…entry, pre-payment collection, artwork approval, delinquent account collection, and…
Added 6 hours ago
Business development specialists – Orthopedic Bracing & Compression Products
Physio Supplies Canada
Mississauga, ON
Full-time
Business Development Specialist – Orthopedic Bracing & Compression Products
Added 7 hours ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 7 hours ago
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 9 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
Part-time
Added 9 hours ago
Precision Ag Specialist - Claresholm
Brandt Group of Companies
Claresholm, AB
Full-time
Our Claresholm Agriculture branch is looking for an exceptional Precision Agriculture Specialist. They will support the business through execution of the Precision Agriculture…

Modern Niagara

IT Support Technician - 3 month contract

ON, Canada
Nepean, ON, Canada

Pay: Expected hourly compensation $30-$35/hr.
Job type: Full-time
Experience: 1-2 years of experience in an IT Support or Service Desk role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Role Summary
The IT Support Specialist provides reliable, responsive technology support to Modern Niagara employees by maintaining end‑user devices, applications, and systems. This role supports Tier 1 requests, resolves technical issues efficiently, and ensures employees can work productively and securely. Success is demonstrated through timely issue resolution, strong customer service, and stable, well‑maintained IT environments.

Why This Role Matters to Modern Niagara
Reliable IT support is essential to keeping Modern Niagara’s teams connected, productive, and safe. This role directly supports business continuity across offices and project sites by minimizing downtime, maintaining secure systems, and enabling employees to focus on delivering high‑quality work to clients.

Key Impact / Purpose

Deliver consistent Tier 1 support that minimizes disruption and supports daily operations.
Maintain secure and reliable end‑user computing environments through proactive troubleshooting, maintenance, and improvement.
Support national teams through responsive service, collaboration with internal partners and vendors, and shared ownership of service quality.

Duties and Responsibilities

Maintain end‑user computing and mobile devices, applications, and peripherals.
Provide hands‑on desktop and deskside support, including installing and upgrading software, installing hardware, and configuring systems and applications.
Support basic Tier 1 requests, including application installation, configuration, and troubleshooting.
Prioritize support requests based on urgency and business impact.
Build strong rapport with users to understand issues holistically and improve service delivery.
Apply diagnostic tools and utilities and access software updates, drivers, knowledge bases, and FAQs to resolve issues.
Conduct root cause analysis to ensure problems are fully resolved and prevent recurrence.
Record, track, and document support activities from intake through resolution using service desk tools.
Perform post‑resolution follow‑ups to confirm issues are resolved and users are supported.
Develop help documentation and FAQs for end users.
Collaborate with teammates to maintain an up‑to‑date knowledge base of best practices and issue resolutions.

Must Haves:

1-2 years of experience in an IT Support or Service Desk role.
Strong technical foundation with the ability to support operational technologies and become a subject matter expert in specific software and hardware solutions.
Experience providing both remote and deskside support using helpdesk or ITSM tools.
Working knowledge of desktop and server operating systems, including basic back‑end support such as user and email account setup.
Strong troubleshooting, analytical, and problem‑solving skills.
Excellent interpersonal and communication skills, with the ability to explain technical concepts in user‑friendly language.
Strong documentation skills and experience managing service tickets through to resolution.
Familiarity with infrastructure and networking concepts.
Willing and able to perform light and heavy lifting as required.
Willing and able to support teams nationally, including travel to the Edmonton location for coverage as required.

Nice to Haves:

Familiarity with ITIL principles.
Experience working with software vendors to optimize support and functionality.
Experience with infrastructure networking environments.
Experience using Zoho ManageEngine or similar ITSM tools.
Experience supporting IT environments within the construction industry.

This is a temporary replacement position. Expected hourly compensation $30-$35/hr.

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities.
Defined Contribution Pension Plan with a generous employer contribution.
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
An annual health spending account to support your overall wellness.
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
A competitive vacation package with additional vacation granted throughout your tenure with the organization.
Employer Paid Parental Leave Top Up.
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.
Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides Tier 1 technical support, maintaining end-user devices, applications, and systems to ensure business continuity. Responsibilities include hands-on troubleshooting, hardware/software installation, and documenting support activities within the service desk system.

Requirements

Candidates must have 1-2 years of experience in an IT support role and a strong technical foundation in desktop and server operating systems. Excellent interpersonal skills, documentation abilities, and the physical capability to perform hardware installation and travel are required.

Skills

IT support
Service desk
Desktop support
Hardware installation
Software configuration
Troubleshooting
Root cause analysis
Technical documentation
ITSM tools
Networking concepts
Customer service
Communication skills
Problem solving
Analytical skills

Benefits

Performance based bonus
Health and dental benefits
Health spending account
Employee and family assistance program
Vacation package
Employer paid parental leave top up
Annual community day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Tier 1 Support
Desktop Support
Hardware
Software
Operating Systems
ITSM
Zoho ManageEngine
Networking
Troubleshooting
Root Cause Analysis
Documentation
Construction Industry
Infrastructure
Peripherals
Mobile Devices
Technical Support

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