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Added 5 mins ago
Commercial Refrigeration Installation Technician
The Arcticom Group
Burnaby, BC
Full-time
…the Arcticom Group (TAG), a North America based network of mechanical companies that provide HVACR, Plumbing, Electrical and Controls…
Added 34 mins ago
Service Technician - Field
Brandt Group of Companies
Grand Falls-Windsor, NL
Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…
Added 34 mins ago
CE Operator Technician - Night shift
Apex Systems
Toronto, ON
$40 to $50 USD / hour
Full-time
Analyze and monitor the performance of electrical, mechanical, and fire/life safety systems.
Added 1 hour ago
Resident Heavy Equipment Technician - Material Handling/Forklift
Brandt Group of Companies
Regina, SK
Full-time
Brandt is currently seeking a Resident Heavy Equipment Technician based in Estevan and surrounding area, reporting to our Regina Material Handling Branch. This position is responsible for…
Added 1 hour ago
Heavy Equipment Technician
Brandt Group of Companies
Regina, SK
Full-time
Brandt is currently seeking a Resident Heavy Equipment Technician based in Estevan, reporting to the our Regina Construction and Forestry Location. This position is responsible for the…
Added 1 hour ago
Heavy Equipment Technician - Value Parts
Brandt Group of Companies
Regina, SK
Full-time
Certified Journeyperson in the heavy-duty equipment technician trade or equivalent designated trade preferred
Added 1 hour ago
Power Generation Field Service Technician - Level III
Emplo Inc.
Ottawa, ON
Full-time
…guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful…
Added 1 hour ago
Apprentice Service Technician - Volvo Cars North Vancouver
The Jim Pattison Auto Group
North Vancouver, BC
Jim Pattison Volvo Cars North Vancouver is looking for a skilled and motivated Level 3+ Apprentice Service Technician to join our Service Department. This is an excellent opportunity for an…
Added 2 hours ago
Heavy Equipment Technician - Material Handling
Brandt Group of Companies
Winnipeg, MB
Full-time
Brandt is currently looking for a Heavy Equipment Technician - Material Handling for our Winnipeg Construction and Forestry location. The Heavy Equipment Technician - Material Handling…
Added 2 hours ago
Electronics Technician
ALS
North Vancouver, BC · CAN - BC - North Vancouver
Full-time
Working as part of Instrumentation Maintenance team, the technician is responsible for maintenance tasks, repairs, calibration, and adjustments of all laboratory equipment, and assisting…
Added 2 hours ago
Engineering Services Support
ALS
North Vancouver, BC · CAN - BC - North Vancouver
Working as part of Instrumentation Maintenance and Innovations team, the Engineering Services Support technician is responsible for drafting existing and new layout, detailing building and…
Added 4 hours ago
Foreman - Field
Brandt Group of Companies
Fort McMurray, AB
Full-time
…and making recommendations to the Service Manager regarding technician skills and training…
Added 4 hours ago
Foreman - Service
Brandt Group of Companies
Fort McMurray, AB
Full-time
…and making recommendations to the Service Manager regarding technician skills and training…
Added 4 hours ago
Resident Heavy Equipment Technician
Brandt Group of Companies
Kamloops, BC
Full-time
Brandt is currently seeking a Resident Service Technician based in North, reporting to the our North Valley branch.
Added 4 hours ago
Heavy Equipment Technician - Shop
Brandt Group of Companies
Winnipeg, MB
Full-time
Brandt is currently seeking a Heavy Equipment Technician for our Winnipeg Construction and Forestry location. This position is responsible for the repair and maintenance of construction and…
Added 4 hours ago
Service Writer
Brandt Group of Companies
Laval, QC
Full-time
Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
Added 4 hours ago
Service Writer
Brandt Group of Companies
Laval, QC
Full-time
Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
Added 4 hours ago
Heavy Equipment Technician - Material Handling
Brandt Group of Companies
Fort McMurray, AB
Full-time
Brandt is currently looking for a Heavy Equipment Technician - Material Handling for our Fort McMurray Construction and Forestry location. The Heavy Equipment Technician - Material Handling…
Added 4 hours ago
Service Writer
Brandt Group of Companies
Laval, QC
Full-time
Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
Added 4 hours ago
Heavy Equipment Technician - London
Brandt Group of Companies
London, ON
Full-time
Previous mechanical experience in a heavy equipment environment is preferred
Added 4 hours ago
Heavy Equipment Technician - Shop - Construction & Forestry (Val d'Or)
Brandt Group of Companies
Val-d'Or, QC
Full-time
Brandt is currently seeking a Heavy Equipment Technician for our Val d'Or Construction & Forestry location.
Added 4 hours ago
Service Writer - Peterbilt
Brandt Group of Companies
London, ON
Full-time
May prepare Service Technician efficiency reports
Added 4 hours ago
Assembly Technician
Rosenberg Fans Canada Ltd.
Mississauga, ON
Full-time
The Assembly Technician will be required to perform tasks involving fan assembly and packaging in a manufacturing environment, and will be required to operate a variety of hand and power…
Added 4 hours ago
Data Center Technician
Serverfarm
Toronto, ON
Full-time
The Data Center Technician is responsible for safely operating and maintaining critical MEP infrastructure while supporting reliable, 24/7 data center operations. Responsibilities include…
Added 4 hours ago
Service Writer
Brandt Group of Companies
Ottawa, ON · Vars, ON
Full-time
Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.

Modern Niagara

IT Support Technician - 3 month contract

ON, Canada
Nepean, ON, Canada

Pay: Expected hourly compensation $30-$35/hr.
Job type: Full-time
Experience: 1-2 years of experience in an IT Support or Service Desk role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Role Summary
The IT Support Specialist provides reliable, responsive technology support to Modern Niagara employees by maintaining end‑user devices, applications, and systems. This role supports Tier 1 requests, resolves technical issues efficiently, and ensures employees can work productively and securely. Success is demonstrated through timely issue resolution, strong customer service, and stable, well‑maintained IT environments.

Why This Role Matters to Modern Niagara
Reliable IT support is essential to keeping Modern Niagara’s teams connected, productive, and safe. This role directly supports business continuity across offices and project sites by minimizing downtime, maintaining secure systems, and enabling employees to focus on delivering high‑quality work to clients.

Key Impact / Purpose

Deliver consistent Tier 1 support that minimizes disruption and supports daily operations.
Maintain secure and reliable end‑user computing environments through proactive troubleshooting, maintenance, and improvement.
Support national teams through responsive service, collaboration with internal partners and vendors, and shared ownership of service quality.

Duties and Responsibilities

Maintain end‑user computing and mobile devices, applications, and peripherals.
Provide hands‑on desktop and deskside support, including installing and upgrading software, installing hardware, and configuring systems and applications.
Support basic Tier 1 requests, including application installation, configuration, and troubleshooting.
Prioritize support requests based on urgency and business impact.
Build strong rapport with users to understand issues holistically and improve service delivery.
Apply diagnostic tools and utilities and access software updates, drivers, knowledge bases, and FAQs to resolve issues.
Conduct root cause analysis to ensure problems are fully resolved and prevent recurrence.
Record, track, and document support activities from intake through resolution using service desk tools.
Perform post‑resolution follow‑ups to confirm issues are resolved and users are supported.
Develop help documentation and FAQs for end users.
Collaborate with teammates to maintain an up‑to‑date knowledge base of best practices and issue resolutions.

Must Haves:

1-2 years of experience in an IT Support or Service Desk role.
Strong technical foundation with the ability to support operational technologies and become a subject matter expert in specific software and hardware solutions.
Experience providing both remote and deskside support using helpdesk or ITSM tools.
Working knowledge of desktop and server operating systems, including basic back‑end support such as user and email account setup.
Strong troubleshooting, analytical, and problem‑solving skills.
Excellent interpersonal and communication skills, with the ability to explain technical concepts in user‑friendly language.
Strong documentation skills and experience managing service tickets through to resolution.
Familiarity with infrastructure and networking concepts.
Willing and able to perform light and heavy lifting as required.
Willing and able to support teams nationally, including travel to the Edmonton location for coverage as required.

Nice to Haves:

Familiarity with ITIL principles.
Experience working with software vendors to optimize support and functionality.
Experience with infrastructure networking environments.
Experience using Zoho ManageEngine or similar ITSM tools.
Experience supporting IT environments within the construction industry.

This is a temporary replacement position. Expected hourly compensation $30-$35/hr.

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities.
Defined Contribution Pension Plan with a generous employer contribution.
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
An annual health spending account to support your overall wellness.
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
A competitive vacation package with additional vacation granted throughout your tenure with the organization.
Employer Paid Parental Leave Top Up.
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.
Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides Tier 1 technical support, maintaining end-user devices, applications, and systems to ensure business continuity. Responsibilities include hands-on troubleshooting, hardware/software installation, and documenting support activities within the service desk system.

Requirements

Candidates must have 1-2 years of experience in an IT support role and a strong technical foundation in desktop and server operating systems. Excellent interpersonal skills, documentation abilities, and the physical capability to perform hardware installation and travel are required.

Skills

IT support
Service desk
Desktop support
Hardware installation
Software configuration
Troubleshooting
Root cause analysis
Technical documentation
ITSM tools
Networking concepts
Customer service
Communication skills
Problem solving
Analytical skills

Benefits

Performance based bonus
Health and dental benefits
Health spending account
Employee and family assistance program
Vacation package
Employer paid parental leave top up
Annual community day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Tier 1 Support
Desktop Support
Hardware
Software
Operating Systems
ITSM
Zoho ManageEngine
Networking
Troubleshooting
Root Cause Analysis
Documentation
Construction Industry
Infrastructure
Peripherals
Mobile Devices
Technical Support

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