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Added 2 hours ago
Field Service Technician
Wiseworth Canada Industries Ltd.
Edmonton, AB
Full-time
We’re looking for a Field Service Technician to join our Edmonton-based service team. In this hands-on, customer-facing role, you’ll install, maintain, diagnose, and repair industrial…
Added 2 hours ago
Tire Technician
Kal Tire
Calgary, AB
Temporary
As a Tire Technician, you’ll support the day-to-day service work in the shop, installing, repairing, and maintaining tires while helping keep operations running smoothly. This is a…
Added 4 hours ago
Journeyman Technician - Crosstown Chrysler Dodge Jeep Ram
AutoCanada Inc.
Edmonton, AB
Full-time
Maintain an inventory of common automotive technician’s tools not normally inventoried by the Service department as a “store-provided” piece of equipment
Added 4 hours ago
Wholesale Parts Advisor - Capital Chrysler Dodge Jeep Ram
AutoCanada Inc.
Edmonton, AB
Full-time
Automotive technician, auto tech, auto repair, vehicle repair, mechanic, mobile mechanic, journeyman, journey man, master technician, line technician, maintenance technician, red seal,…
Added 4 hours ago
Installation Technician
Savaria Corporation
Edmonton, AB
$30 to $33 CAD / hour
OVERVIEW: The Installation Technician will be primarily involved with the installation, service, and preventative maintenance of Handicare products in all kinds of health care facilities…
Added 5 hours ago
Safety Codes Officer
ATCO
Edmonton, AB
Full-time
If you’re dedicated to outstanding service and want to make a difference in your community, consider joining ATCO Electric as a Safety Codes Officer. Reporting to the Supervisor, this…
Added 6 hours ago
Tank Wash Technician
Trimac Transportation
Edmonton, AB
Full-time
The Tank Wash Technician is responsible for basic cleaning processes for all systems
Added 6 hours ago
Field Technician HET On-Road (Journeyperson)
Sureway Construction Group
Edmonton, AB
Full-time
Field Technician HET On-Road Responsibilities:
Added 9 hours ago
Maintenance Technician - Steenbuck Pointe
Broadstreet Properties LTD
AB
Full-time
…to improve the quality of life of others? As a Maintenance Technician, every day is different with one common factor – everything you do has a positive impact on turning someone’s unit into…
Added 10 hours ago
Maintenance Technician- ChamClad
Wausau Supply Company
AB · Edmonton, AB
Full-time
…low-maintenance, high-performance building solutions. Manufactured in Edmonton, Alberta, and supported by an extensive North American network, ChamClad combines advanced decorative film…
Added 10 hours ago
Hazmat Technician – Emergency Response
GFL - Sewer Technologies Division
AB · Edmonton, AB
Full-time
As a key member of GFL’s HAZMAT Emergency Response Team, the HAZMAT Technician will provide a high level of technical expertise to emergency activations involving dangerous goods. The…
Added 11 hours ago
Appliance Service Technician Apprentice (Edmonton South)
Trail Appliances AB/SK
AB · Edmonton, AB
Full-time
Join our team at Trail Appliances as an Appliance Service Technician Apprentice, where you'll play a vital role in delivering expert appliance service to our customers. Whether you're…
Added 11 hours ago
Maintenance Technician, Electrical
Cenovus Energy
Christina Lake, BC
Full-time
Christina Lake, Christina Lake North and Sunrise have service flight Hubs in Calgary, Edmonton and Saskatoon as well as bus transportation to site from La Corey, AB and Lac La Biche, AB.
Added 12 hours ago
Corporate Account Manager - Mining
Brandt Group of Companies
AB · Edmonton, AB
Full-time
Brandt is currently seeking a Corporate Account Manager - Mining to be based out of our Edmonton location.
Added 12 hours ago
Maintenance Technician.
Broadstreet Properties
AB · Edmonton, AB
Full-time
Role Description The Maintenance Technician is a full-time, on-site role located in Edmonton, AB. This position is responsible for performing routine and emergency maintenance on building…
Added 13 hours ago
Technical Service Representative - Mining
Finning
Prince George, BC · Cranbrook, BC · Kamloops, BC · Surrey, BC · Vancouver, BC · Red Deer, AB · Edmonton, AB · Calgary, AB
Full-time
At Finning, the world’s largest Caterpillar deal, we are looking for two experienced Mining Technical Service Representatives – Shovels and Drills to support our mining customers across…
Added 14 hours ago
Appliance Service Technician Apprentice (Edmonton South)
Trail Appliances Ltd.
AB · Edmonton, Alberta
Full-time
Join our team at Trail Appliances as an Appliance Service Technician Apprentice, where you'll play a vital role in delivering expert appliance service to our customers. Whether you're…
Added 15 hours ago
Fuel & Lube Technician (Lube Driver – Class 3)
Sureway Construction Group
Edmonton, AB · Fort McMurray, AB
Temporary
Location: Edmonton and Surrounding Area’s (non-camp position, required to live in the area)
Added 16 hours ago
Residential Coordinator
Overhead Door Corporation
AB · Edmonton, AB
Full-time
Role: We have an immediate opening for a Residential Service Coordinator in our Edmonton Branch. Reporting to the Branch Office Supervisor, the Service Coordinator is vital to our everyday…
Added 18 hours ago
Hazmat Technician – Emergency Response
GFL Environmental Inc.
AB
Full-time
As a key member of GFL’s HAZMAT Emergency Response Team, the HAZMAT Technician will provide a high level of technical expertise to emergency activations involving dangerous goods. The…
Added 19 hours ago
Quick Service Technician - Capital GMC Buick, Edmonton
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 19 hours ago
Quick Service Technician - Capital GMC Buick, Edmonton
Capital Automotive Group
Edmonton, AB · GMC Edmonton
Full-time
We’re looking for a Quick Service Technician to join our team. You’ll be the frontline MVP keeping our customers safe on the road with fast, accurate, and reliable maintenance. No…
Added 20 hours ago
Firewater Technician (2215)
Bouchier
Fort McMurray, AB
Full-time
Health & Dental and Long-Term Disability Benefits– eligible after 3 months of continuous service
Added 20 hours ago
Residential Coordinator
Overhead Door
Edmonton, AB
Full-time
Role: We have an immediate opening for a Residential Service Coordinator in our Edmonton Branch. Reporting to the Branch Office Supervisor, the Service Coordinator is vital to our everyday…
Added 21 hours ago
Strategic Planning Analyst IV - Manager Enterprise Risk Management
City of Edmonton
AB
…strategic risk assessment, and organizational resilience across the Edmonton Police Service. The position leads to the development and continuous improvement of organization-wide risk…

Modern Niagara

IT Support Technician - 3 month contract

ON, Canada
Nepean, ON, Canada

Pay: Expected hourly compensation $30-$35/hr.
Job type: Full-time
Experience: 1-2 years of experience in an IT Support or Service Desk role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Role Summary
The IT Support Specialist provides reliable, responsive technology support to Modern Niagara employees by maintaining end‑user devices, applications, and systems. This role supports Tier 1 requests, resolves technical issues efficiently, and ensures employees can work productively and securely. Success is demonstrated through timely issue resolution, strong customer service, and stable, well‑maintained IT environments.

Why This Role Matters to Modern Niagara
Reliable IT support is essential to keeping Modern Niagara’s teams connected, productive, and safe. This role directly supports business continuity across offices and project sites by minimizing downtime, maintaining secure systems, and enabling employees to focus on delivering high‑quality work to clients.

Key Impact / Purpose

Deliver consistent Tier 1 support that minimizes disruption and supports daily operations.
Maintain secure and reliable end‑user computing environments through proactive troubleshooting, maintenance, and improvement.
Support national teams through responsive service, collaboration with internal partners and vendors, and shared ownership of service quality.

Duties and Responsibilities

Maintain end‑user computing and mobile devices, applications, and peripherals.
Provide hands‑on desktop and deskside support, including installing and upgrading software, installing hardware, and configuring systems and applications.
Support basic Tier 1 requests, including application installation, configuration, and troubleshooting.
Prioritize support requests based on urgency and business impact.
Build strong rapport with users to understand issues holistically and improve service delivery.
Apply diagnostic tools and utilities and access software updates, drivers, knowledge bases, and FAQs to resolve issues.
Conduct root cause analysis to ensure problems are fully resolved and prevent recurrence.
Record, track, and document support activities from intake through resolution using service desk tools.
Perform post‑resolution follow‑ups to confirm issues are resolved and users are supported.
Develop help documentation and FAQs for end users.
Collaborate with teammates to maintain an up‑to‑date knowledge base of best practices and issue resolutions.

Must Haves:

1-2 years of experience in an IT Support or Service Desk role.
Strong technical foundation with the ability to support operational technologies and become a subject matter expert in specific software and hardware solutions.
Experience providing both remote and deskside support using helpdesk or ITSM tools.
Working knowledge of desktop and server operating systems, including basic back‑end support such as user and email account setup.
Strong troubleshooting, analytical, and problem‑solving skills.
Excellent interpersonal and communication skills, with the ability to explain technical concepts in user‑friendly language.
Strong documentation skills and experience managing service tickets through to resolution.
Familiarity with infrastructure and networking concepts.
Willing and able to perform light and heavy lifting as required.
Willing and able to support teams nationally, including travel to the Edmonton location for coverage as required.

Nice to Haves:

Familiarity with ITIL principles.
Experience working with software vendors to optimize support and functionality.
Experience with infrastructure networking environments.
Experience using Zoho ManageEngine or similar ITSM tools.
Experience supporting IT environments within the construction industry.

This is a temporary replacement position. Expected hourly compensation $30-$35/hr.

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities.
Defined Contribution Pension Plan with a generous employer contribution.
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
An annual health spending account to support your overall wellness.
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
A competitive vacation package with additional vacation granted throughout your tenure with the organization.
Employer Paid Parental Leave Top Up.
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.
Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides Tier 1 technical support, maintaining end-user devices, applications, and systems to ensure business continuity. Responsibilities include hands-on troubleshooting, hardware/software installation, and documenting support activities within the service desk system.

Requirements

Candidates must have 1-2 years of experience in an IT support role and a strong technical foundation in desktop and server operating systems. Excellent interpersonal skills, documentation abilities, and the physical capability to perform hardware installation and travel are required.

Skills

IT support
Service desk
Desktop support
Hardware installation
Software configuration
Troubleshooting
Root cause analysis
Technical documentation
ITSM tools
Networking concepts
Customer service
Communication skills
Problem solving
Analytical skills

Benefits

Performance based bonus
Health and dental benefits
Health spending account
Employee and family assistance program
Vacation package
Employer paid parental leave top up
Annual community day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Tier 1 Support
Desktop Support
Hardware
Software
Operating Systems
ITSM
Zoho ManageEngine
Networking
Troubleshooting
Root Cause Analysis
Documentation
Construction Industry
Infrastructure
Peripherals
Mobile Devices
Technical Support

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