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Added 13 mins ago
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Full-time
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Modern Niagara

IT Support Technician - 3 month contract

ON, Canada
Nepean, ON, Canada

Pay: Expected hourly compensation $30-$35/hr.
Job type: Full-time
Experience: 1-2 years of experience in an IT Support or Service Desk role.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Role Summary
The IT Support Specialist provides reliable, responsive technology support to Modern Niagara employees by maintaining end‑user devices, applications, and systems. This role supports Tier 1 requests, resolves technical issues efficiently, and ensures employees can work productively and securely. Success is demonstrated through timely issue resolution, strong customer service, and stable, well‑maintained IT environments.

Why This Role Matters to Modern Niagara
Reliable IT support is essential to keeping Modern Niagara’s teams connected, productive, and safe. This role directly supports business continuity across offices and project sites by minimizing downtime, maintaining secure systems, and enabling employees to focus on delivering high‑quality work to clients.

Key Impact / Purpose

Deliver consistent Tier 1 support that minimizes disruption and supports daily operations.
Maintain secure and reliable end‑user computing environments through proactive troubleshooting, maintenance, and improvement.
Support national teams through responsive service, collaboration with internal partners and vendors, and shared ownership of service quality.

Duties and Responsibilities

Maintain end‑user computing and mobile devices, applications, and peripherals.
Provide hands‑on desktop and deskside support, including installing and upgrading software, installing hardware, and configuring systems and applications.
Support basic Tier 1 requests, including application installation, configuration, and troubleshooting.
Prioritize support requests based on urgency and business impact.
Build strong rapport with users to understand issues holistically and improve service delivery.
Apply diagnostic tools and utilities and access software updates, drivers, knowledge bases, and FAQs to resolve issues.
Conduct root cause analysis to ensure problems are fully resolved and prevent recurrence.
Record, track, and document support activities from intake through resolution using service desk tools.
Perform post‑resolution follow‑ups to confirm issues are resolved and users are supported.
Develop help documentation and FAQs for end users.
Collaborate with teammates to maintain an up‑to‑date knowledge base of best practices and issue resolutions.

Must Haves:

1-2 years of experience in an IT Support or Service Desk role.
Strong technical foundation with the ability to support operational technologies and become a subject matter expert in specific software and hardware solutions.
Experience providing both remote and deskside support using helpdesk or ITSM tools.
Working knowledge of desktop and server operating systems, including basic back‑end support such as user and email account setup.
Strong troubleshooting, analytical, and problem‑solving skills.
Excellent interpersonal and communication skills, with the ability to explain technical concepts in user‑friendly language.
Strong documentation skills and experience managing service tickets through to resolution.
Familiarity with infrastructure and networking concepts.
Willing and able to perform light and heavy lifting as required.
Willing and able to support teams nationally, including travel to the Edmonton location for coverage as required.

Nice to Haves:

Familiarity with ITIL principles.
Experience working with software vendors to optimize support and functionality.
Experience with infrastructure networking environments.
Experience using Zoho ManageEngine or similar ITSM tools.
Experience supporting IT environments within the construction industry.

This is a temporary replacement position. Expected hourly compensation $30-$35/hr.

Modern Niagara offers a competitive total compensation package including:

Performance based bonus opportunities.
Defined Contribution Pension Plan with a generous employer contribution.
Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
An annual health spending account to support your overall wellness.
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
A competitive vacation package with additional vacation granted throughout your tenure with the organization.
Employer Paid Parental Leave Top Up.
Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.
Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara

Who We Are Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure - and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The IT Support Technician provides Tier 1 technical support, maintaining end-user devices, applications, and systems to ensure business continuity. Responsibilities include hands-on troubleshooting, hardware/software installation, and documenting support activities within the service desk system.

Requirements

Candidates must have 1-2 years of experience in an IT support role and a strong technical foundation in desktop and server operating systems. Excellent interpersonal skills, documentation abilities, and the physical capability to perform hardware installation and travel are required.

Skills

IT support
Service desk
Desktop support
Hardware installation
Software configuration
Troubleshooting
Root cause analysis
Technical documentation
ITSM tools
Networking concepts
Customer service
Communication skills
Problem solving
Analytical skills

Benefits

Performance based bonus
Health and dental benefits
Health spending account
Employee and family assistance program
Vacation package
Employer paid parental leave top up
Annual community day
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Tier 1 Support
Desktop Support
Hardware
Software
Operating Systems
ITSM
Zoho ManageEngine
Networking
Troubleshooting
Root Cause Analysis
Documentation
Construction Industry
Infrastructure
Peripherals
Mobile Devices
Technical Support

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