Application Engineer

Location: Richmond Hill

Job Type: Permanent, Full-time

Our client, an innovative manufacturer of complex sensors and microscopy imaging systems and devices, is currently searching for an Applications Engineer to join them on a permanent full-time basis.

Responsibilities:

• Troubleshoot and resolve field application and software issues related to company products.
• Build strong customer relationships and drive organic revenue growth by identifying customer pain points, application needs, and growth opportunities.
• Work closely with the Sales team to develop tailored solutions for a variety of customer applications.
• Provide in-depth post-sales product training to customers, both virtually and on-site.
• Develop application-specific technical notes, user guides, and manuals to help customers maximize product performance and value.
• Conduct technical experiments and feasibility studies to evaluate potential projects and applications using company products.
• Travel to customer sites, development partner facilities, and trade shows as required to support installations, repairs, alignment, calibration, and product demonstrations (approximately 10%).
• Evaluate the performance of new products in intended applications and assess existing products for new applications.
• Maintain awareness of product quality issues and identify opportunities requiring engineering or technical support.
• Collaborate with Sales, Business Development, and R&D Engineering to support product development initiatives through strong technical knowledge and an understanding of customer needs.
• Provide field-based feedback and recommendations to R&D to improve the features, performance, and usability of existing products.
• Support ongoing manufacturing activities and provide technical input to ensure product quality and performance.
• Define product verification procedures based on real-world customer applications and field requirements.
• Identify emerging technical and quality issues and work with Engineering and R&D teams to develop effective solutions.

Requirements:

• University degree in Engineering or equivalent.
• 5+ years of relevant experience as an engineer in relevant areas (i.e. robotics, automation, machine vision, digital/video processing, optical microscopy).
• Proficiency with C++ programming language, C# is an asset
• Experience with Visual Studio will be an asset
• Excellent analytical, problem-solving and conflict resolution skills
• Excellent communications skills
• Excellent customer relations management skills
• Excellent writing and documentation skills
• Independent self-starter
• Good interpersonal and organizational skills