Customer Quality Engineer
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
- Posting language
- English
- Posted
Original job description
At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.
Position Description
We are seeking a Customer Quality Engineer (CQE) to serve as the primary quality interface between Modine and key data center customers. This role drives customer satisfaction, structured issue resolution, alignment between plants and continuous improvement across Modine’s thermal management product lines.
Key Responsibilities
Customer Interface & Relationship Management:
Position Description
We are seeking a Customer Quality Engineer (CQE) to serve as the primary quality interface between Modine and key data center customers. This role drives customer satisfaction, structured issue resolution, alignment between plants and continuous improvement across Modine’s thermal management product lines.
Key Responsibilities
Customer Interface & Relationship Management:
- Serve as the designated quality owner for assigned accounts.
- Act as the main point of contact for all customer quality matters.
- Lead customer quality reviews and support key customer initiatives.
- Interpret and ensure alignment with customer specific quality requirements.
- Own the full customer issue lifecycle using methods such as 8D, A3, and DMAIC.
- Lead cross-functional teams in root cause analysis and corrective action.
- Manage containment and communication for escalations and field issues.
- Monitor warranty trends, field performance, and reliability metrics.
- Drive continuous improvement to enhance product reliability and reduce defects.
- Drive cross-pollination and alignment between plants with the same product line.
- Support testing and validation for product changes or new designs.
- Participate in NPI programs for assigned customer accounts.
- Ensure PPAP/FAI, control plans, and quality documentation meet customer requirements.
- Support customer audits, FAT/SAT, and other readiness events.
- Maintain customer scorecards and quality dashboards.
- Report on DPPM, warranty costs, and systemic issues.
- Analyze trends to prioritize improvement actions.
- Bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or related field.
- 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
- Proficiency in structured problem-solving (8D, RCA, CAPA).
- Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
- Experience engaging directly with customers in a quality role.
- Six Sigma Green Belt/Black Belt or CQE certification.
- Experience with data center cooling products (chillers, air handlers, thermal systems).
- Experience with field failure analysis and reliability engineering.
More about this job
Responsibilities
Serve as the primary quality contact for assigned customers, lead customer reviews, and manage quality issues from containment through root cause analysis and corrective action. Monitor product and warranty performance, drive continuous improvement across plants, support launches and audits, and maintain customer quality reporting.
Requirements
Requires a bachelor’s degree in Mechanical, Electrical, Industrial Engineering, or a related field, plus at least five years of quality engineering experience in manufacturing or HVAC/refrigeration systems. Candidates should have customer-facing quality experience and proficiency in structured problem-solving and quality tools; Six Sigma or CQE certification and data center cooling experience are preferred.
Skills
- Customer Quality Management
- 8D Problem-Solving
- A3 Problem-Solving
- DMAIC
- Root Cause Analysis
- Corrective and Preventive Action
- DFMEA
- PFMEA
- Statistical Process Control
- Measurement Systems Analysis
- Control Plans
- PPAP
- First Article Inspection
- Reliability Engineering
- Field Failure Analysis
Benefits
- Paid Vacation
- Short-Term Disability
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Manufacturing
- Management & Leadership
Keywords
- Customer Quality Engineering
- Manufacturing
- HVAC
- Refrigeration
- Data Center Cooling
- Chillers
- Air Handlers
- Thermal Management
- 8D
- A3
- DMAIC
- Root Cause Analysis
- Corrective and Preventive Action
- DFMEA
- PFMEA
- Statistical Process Control
- Measurement Systems Analysis
- Control Plans
- PPAP
- First Article Inspection
- Six Sigma
- CQE Certification
- Reliability Engineering
- Field Failure Analysis
- Customer Audits
- Factory Acceptance Testing
- Site Acceptance Testing
- DPPM
- Warranty Analysis