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Added 37 mins ago
Co-Packing - W0800 Associate
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Moe's Home Collection

Customer Care Associate

Vancouver, BC, V6A 4L5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 1+ year of customer service or order management experience in a high-volume environment
Posting language: English
Posted: Oct 30, 2026

Original job description

ABOUT US:

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Supervisor, the Customer Care Associate, Wholesale will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, scheduling, order verification, issues resolution, and data management.

DUTIES & RESPONSIBILITIES:

Build and maintain rapport with key customers
Manage all customer inquiries; ensuring customer expectations are met and exceeded
Accurate entry of orders, returns, and other data into our ERP system, within defined quality standards and departmental KPI’s
Schedule orders according to current manufacturing capacity
Communicate order changes and status in a timely and professional manner
Act as a customer liaison with the appropriate internal departments (i.e. Sales)
Maintain Customer Records in our ERP system
Meet and maintain department/team reporting metrics
Provide backup to other customer service staff in the department

SKILLS & QUALIFICATIONS:

1+ year of customer service or order management experience in a high-volume environment
Intermediate to advanced computer skills including Microsoft Office, navigating the web, and ability to type 50+ wpm
High School diploma required
Professional written and verbal proficiency in English
Excellent telephone etiquette and ability to de-escalate customer concerns

WHAT WE OFFER:

Competitive salary plus bonus.
Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
Three weeks of vacation in your first year.
Hybrid environment with the opportunity to work remotely for two weeks per year.
Casual, dog-friendly, and open office with views of downtown Vancouver and the North Shore mountains.
Stocked kitchen with snacks, fresh fruit, coffee, and tea.
Ergonomic workstations with sit-stand desks.
Free electric vehicle charging at our head office.
Generous product discounts for yourself, friends, and family.
Professional development opportunities.
Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver, Calgary, and Toronto).

The salary range for this role is currently budgeted at 46,000 - 50,000 annually.

We appreciate hearing from all candidates, however, only those under consideration will be contacted. Moe’s is proud to be an equal opportunity employer who is committed to inclusive hiring practices.

Apply About employer

More about this job

Responsibilities

The Customer Care Associate will manage the full order lifecycle from receipt to shipment, including order entry, scheduling, and verification. They will also act as a liaison between customers and internal departments to ensure exceptional service and resolve inquiries.

Requirements

Candidates must have at least one year of customer service or order management experience in a high-volume environment. Proficiency in Microsoft Office, strong typing skills, and a high school diploma are required.

Skills

Customer service
Order management
Data entry
ERP systems
Microsoft Office
Typing
Communication
Organizational skills
Scheduling
Issues resolution
Telephone etiquette
De-escalation
Reporting
Data management

Benefits

Competitive salary
Bonus
Health insurance
Dental insurance
Vision insurance
Mental health resources
Three weeks of vacation
Hybrid work environment
Dog-friendly office
Stocked kitchen
Ergonomic workstations
Free electric vehicle charging
Product discounts
Professional development opportunities
Office gym
Free weekly spin classes

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Wholesale
Order Management
ERP
Microsoft Office
Data Entry
KPI
Scheduling
Customer Liaison
Reporting
High-volume environment
Customer Service
Order Entry
Inventory
Logistics

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