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Mohawk College

Learning Technology Support Specialist

Hamilton, ON, Canada

Pay: Rate of Pay: Payband G (Start Rate: $35.29 per hour)
Apply by: Oct 6, 2026
Experience: Minimum 2 years of practical experience with:
Working hours: 35 hours/week
Posting language: English
Posted: Sep 29, 2026

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Original job description

Learning Technology Support Specialist

Status: Full Time

Hours: Monday – Friday, 35 hours/week

Home Campus: Fennell (fully on-site)

Rate of Pay: Payband G (Start Rate: $35.29 per hour)

Vacancy Status: 1 vacancy available

Posting Date: September 29th, 2026

Closing Date: October 5th, 2026 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

The Learning Technology Support Specialist (LTSS) provides front-line support, coaching, and guidance to students and employees (including faculty) on a wide range of academic and learning technologies. The role supports digital fluency, digital literacy, and technology adoption by assisting users with tools that may include but are not limited to the learning management system, Microsoft 365, Respondus, Turnitin, H5P, Nearpod, Kaltura, digital textbooks, 3D printing, robotics, gaming, VR/XR, and other emerging technologies. Support is delivered through multiple service channels, including in-person, virtual, email, chat, Teams, a ticketing system, workshops, events, and accessible self-service resources. This role reports to the Associate Dean, Centre for Teaching & Learning Innovation (CTLI).

This position is required to work fully in-person.

What you’ll be doing:

Supporting Learning Technology, Digital Skills & Digital Literacy Initiatives

Provides technical support, coaching, workshops, and resources for students and employees, including faculty, using college-supported academic technologies, including but not limited to: MyCanvas, Microsoft 365, Respondus, Turnitin, H5P, NearPod, Kaltura, digital textbooks, 3D printing, gaming, VR/XR, and related tools.
Responds to support requests by quickly assessing user needs, recommending solutions and resources, resolving issues within scope, and referring requests to appropriate CTLI staff or college departments as required.
Triages and responds to support tickets in a timely manner, ensuring high-quality customer service, effective communication, and appropriate follow-up.
Proactively identify trends in support requests and recommend user-facing solutions to improve departmental practices, events, and resources.
Demonstrates and supports the use of learning technology hardware and software, including 3D printing, VR/XR, podcasting, robotics, and other digital literacy initiatives.
Participates in technology pilots, troubleshooting, digital skills initiatives, and learning technology projects in collaboration with CTLI, Information Technology, Security, and other partners.
Collaborates with CTLI colleagues and institutional partners to support the administration, governance, and continuous improvement of the Learning Management System (LMS) and other educational technologies.
Contributes to testing, communications, documentation, implementation planning, and processes related to the adoption, enhancement, and retirement of educational technologies.
Develops resources for departmental events, workshops, orientations, open houses, information sessions, and outreach activities that promote CTLI services.
Consistently engages in collaborative problem finding and problem solving to support learning experiences and digital literacy within CTLI’s scope of influence.
Maintains current knowledge of emerging educational technologies, digital tools, and trends, and contributes recommendations to enhance digital skills development and support services.

Supporting Service Points, Resources, and Community Engagement

Staff CTLI spaces including the Digital Creativity Centre (DCC), other CTLI spaces and pop-up service points, and events at all campuses with a focus on supporting digital skill adoption, learning technology, digital literacy, learning environments, and meaningful explorations of tools and technologies for students and employees, including faculty.
Recommends, develops and maintains support resources, workshop materials, and knowledgebase content in alignment with departmental standards and templates.
Supports the lending, monitoring, inventory accuracy, fee recovery, usage tracking, and maintenance of equipment, services, and technology to ensure equitable access and responsible use.
Provides tours and orientations of the DCC for students, employees, community groups, visitors, and recruitment activities.
Explores, recommends and creates engaging learning activities, displays, and promotional content that support digital literacy, student engagement, wellness, and belonging.
Maintains a welcoming, organized, safe, and professional DCC environment by monitoring space usage, assisting users, implementing inclusive practices, managing inquiries, and supporting appropriate conduct.
Collaborates with CTLI colleagues to identify and share trends, recurring issues, and opportunities for improvement related to learning technology, digital skills, and CTLI services.
Develops and maintains good relationships with other departments in the college, including IT, the Registrar’s Office, MSA, Social Inc, Learning Support Centre, Library, and others in support of CTLI priorities, and the experiences of the student and employees supported by the department.

Other duties as assigned.

What you’ll bring to the role:

3-year diploma/degree in Computer Sciences, Communications, Graphic Design, Multi-Media, Interactive Media, User Experience Design, Education, or related industries.
Minimum 2 years of practical experience with:
- Customer service
- Providing written and verbal technical support
- Workshop facilitation/presentation skills
- Documentation and notetaking
- Creating accessible documents and learning assets
- Creating technical support resources
- Learning Management Systems and other ed technologies
- Inventory and asset maintenance
- Creating multimedia assets (preferred)
- Supporting exploratory fabrication and technical play e.g., 3D printing, robotics, prototyping (preferred)
Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
93% top up of maternity and parental leave pay for 52 weeks.
Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/

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More about this job

Responsibilities

The Learning Technology Support Specialist provides front-line technical support, coaching, and guidance to students and faculty on various academic technologies. They also manage equipment, facilitate workshops, and collaborate with institutional partners to improve digital literacy and learning environments.

Requirements

Candidates must possess a 3-year diploma or degree in a relevant field such as Computer Sciences, Education, or Interactive Media. A minimum of 2 years of practical experience in technical support, customer service, and workshop facilitation is required.

Skills

Technical support
Customer service
Workshop facilitation
Digital literacy
Learning management systems
Documentation
Troubleshooting
Asset management
Instructional support
Communication
3D printing
VR/XR technology
Robotics
Microsoft 365
Educational technology
Project collaboration

Benefits

Defined benefit pension plan
Maternity and parental leave top up
Vacation plan
Employee family assistance program
Health insurance
Dental insurance
Vision insurance
Paramedical services
Short-term disability
Long-term disability
Reduced tuition rates

Visa sponsorship

Not detected in the job text

Keywords

Learning Technology
Digital Literacy
MyCanvas
Microsoft 365
Respondus
Turnitin
H5P
Nearpod
Kaltura
3D Printing
VR/XR
Robotics
Podcasting
Prototyping
LMS
Technical Support
Customer Service
Workshop Facilitation
Asset Management
Digital Creativity Centre
Educational Technology
Instructional Design
User Experience
Equity
Diversity
Inclusion
Accessibility
Higher Education
Information Technology
Governance

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