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Strong interpersonal and time management skills;

Mohawk College

Manager, Registration & Convocation (Temporary: November 2026 - December 2027)

Hamilton, ON, Canada

Rate of Pay: Payband 11 ($100,363 - $125,453 per year)

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Job details

Pay: Rate of Pay: Payband 11 ($100,363 - $125,453 per year)
Apply by: Nov 3, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Manager, Registration & Convocation (Temporary: November 2026 - December 2027)

Status: Temporary (November 2026 – December 2027)

Hours: Monday – Friday, 35 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband 11 ($100,363 - $125,453 per year)

Vacancy Status: 1 vacancy available

Posting Date: October 27th, 2026

Closing Date: November 2nd, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job summary:

Reporting to the Director, Enrolment Services and Supports, the Manager, Registration & Convocation plays a leadership role within the Registrar’s Office by providing direction and guidance to staff and by assessing, recommending and implementing process enhancements to increase efficiencies and improve the students’ experience.

The Manager, Registration & Convocation is responsible for managing the day-to-day operation of student records, registration, convocation, PLAR, and academic support.

The Manager, Registration & Convocation is also responsible for assessing and initiating change to existing services and developing and managing processes that will deliver effective operations and services to students.

This position manages human resources for designated functional units and provides input into developing the departmental budget.

The incumbent works collaboratively with the Director of Enrolment Services and Supports, Registrar’s Office Leadership team, Student Services leaders and partners across the College to coordinate and deliver effective registrarial services aligned with a proactive strategic enrolment management focus.

What you’ll be doing:

Managing the day-to-day operation of designated areas relevant to records, registration, Convocation, PLAR, and Academic Data Office and academic support:

Plans, manages, and regularly reviews the systems, processes and procedures in order to identify service or process gaps to enhance the effective delivery of quality registrarial services such as registration, convocation, student records and PLAR.
Identifies, monitors, measures, analyses and reports on key business metrics in order to achieve departmental and institutional strategic goals.
Negotiates priorities to secure resources necessary to support projects involving enhancements to overall systems.
Participates in the curriculum proposal process in registrarial matters such as standards in awarding credits or course numbering conventions by providing advice to academic areas who are contemplating changes to their programs/course offerings. Approves new and revised course/program details.
Oversees the creation of procedure manuals and provides guidance in training users on new systems or processes.
Develops and promotes a co-operative working relationship with academic and service departments.
Ensures that College and Ministry policies and procedures are adhered to and consistently applied.
Adjudicates decisions regarding requests by students for exceptions to college policies such as those related to registration and records and other special case requests, or escalates as appropriate.
Co-ordinates, plans and supports the implementation, development, and maintenance of the Student Information System and other related management information systems to support graduate clearing, registration of post-secondary, continuing education and apprenticeship students, OEN registry, and other registrarial activities working collaboratively with appropriate stakeholders (e.g. IT, functional users, etc.).
Develops and manages the production of internal and external reports.

Financial, Human Resources and Operational Effectiveness

Responsible for the development, planning and disbursement of budget pertaining to departmental activities.
Responsible for the management of staffing resources and budget administration for the department.
Responsible for the efficient and effective use of the operating funds allocated for staffing in the department, ensuring these are dedicated to core accountabilities.
Manage the departmental budget and identify anticipated expenditures, project costs associated with any new initiatives.
Responsible for the leadership, daily activities and all Human Resources matters pertaining to the Registration, Convocation, PLAR and ADO.
As a member of the Registrar’s Office management team, collaborates in the development and implementation of the department’s business plan and goals as part of the College’s administrative planning and service delivery process.
Manage the changing needs of internal and external clients and to ensure continuous improvement in the delivery of services.
Responsible for the review, development and implementation of policies, procedures, and processes supporting activities related to convocation, registration, student records, grading and PLAR. Promotes a high level of performance through effective recruiting, selecting, developing, motivating, evaluating, training and development of staff for which incumbent is responsible.

Manages support staff consistent with the provisions of the Collective Agreement.

Represents the Department or College Internally and Externally

Maintains professional contacts through appropriate associations and committee memberships.
Chairs or participates in internal committee meetings relevant to designated functional areas, as assigned.
Develop and maintain professional relationships, contacts and memberships in professional organizations related to higher education in general and to college recruitment in particular.
Subscribe to active List Serves in order to keep current with issues that may impact college enrolment.
Acts on behalf of the Director, Enrolment Services and Supports in the Director’s absence.

Partnership

Maintains professional contacts.
Coordinates with internal stakeholders (Registration, Academic Data Office) to ensure an efficient flow of information.
First point of contact for Partnership student issues and escalations (i.e. with Six Nations Polytechnic, McMaster, triOS).
Facilitates data sharing within the RO and college in support of start-ups, etc.
Leads and coordinates planning meetings with many internal and external stakeholder groups.

Other duties as assigned.

What you’ll bring to the role:

Bachelor’s degree in a related discipline and supplemented with specialized training relevant to functional areas.
Minimum 5 years managerial or subject matter expertise in the Registrar’s Office in a post-secondary institution.
Experience leading a team with sound decision-making and people development skills.
Sound knowledge of administrative policies and procedures, especially with respect to the functions, policies and procedures of the Registrar’s Office.
Must be able to work in stressful situations.
Possess the ability to understand College strategic directions, client expectations and academic priorities and objectives.
Must be able to work with critical inflexible deadlines. Demonstrated ability to deliver multiple discrete projects on time and on budget while maximizing the benefits to the organization.
Project management, strategic planning and system implementation experience preferred.
Knowledge of the Ontario post-secondary system including the rules, regulations, procedures and policies as related to PLAR registration, convocation, systems and student services. Post-secondary experience preferred.
Proficient in the use of computer applications including experience working with student information systems (e.g. Ellucian/Banner) and experience in developing and implementing new technology-based systems.
Superior ability to communicate effectively, both verbally and in writing with students, staff, faculty, the Ministry, other college/universities, external agencies and the general public.
Superior ability to develop, interpret and apply College, government, agency and departmental policies, procedures and guidelines.
Superior ability to identify and analyse operational data.
Exceptional ability to foster a cooperative work environment.
Ability to supervise and train staff, including organizing, prioritizing and scheduling work assignments.
Superior ability to make sound decisions by exercising judgment, diplomacy, tact and discretion in a high-pressure, high-volume environment with changing and conflicting priorities.
A valid driver’s license is necessary as travel across campuses is required.
Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

Progressive vacation plan starting with 22 vacation days per year plus holiday closure.
Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
Access to professional development opportunities.
Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
Discounted rate for full-service athletic facility and instructor-led classes.
Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://strategicplan.mohawkcollege.ca/

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More about this job

Responsibilities

The Manager oversees daily operations for student records, registration, convocation, and academic support while implementing process enhancements to improve student experience. They also manage human resources, departmental budgets, and collaborate with internal stakeholders to align services with strategic enrolment goals.

Requirements

Candidates must hold a bachelor's degree and possess at least 5 years of managerial experience within a post-secondary Registrar's Office. Strong knowledge of administrative policies, student information systems, and the ability to lead teams in a high-pressure environment are essential.

Skills

Registrarial services
Student information systems
Budget management
Staff supervision
Policy development
Data analysis
Strategic planning
Project management
Process improvement
Academic support
Leadership
Communication
Conflict resolution
Change management
Higher education administration

Benefits

Progressive vacation plan
Holiday closure
Defined benefit pension plan
Professional development opportunities
Discounted athletic facility access
Wellness events

Visa sponsorship

Not detected in the job text

Keywords

Registrar's Office
Convocation
Registration
Student Records
PLAR
Academic Data Office
Ellucian Banner
Student Information System
Budgeting
Human Resources
Higher Education
Policy Implementation
Data Reporting
Process Improvement
Leadership
Project Management
Stakeholder Management
Equity
Diversity
Inclusion
Reconciliation
Academic Support
Ministry Policies
Collective Agreement

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