Parking/ONE Card/Campus Store Support (Regular Part Time)

Status: Regular Part Time

Hours: Up to 24 hours/week

Home Campus: Stoney Creek (fully on-site)

Rate of Pay: $20.29 per hour, plus 6% in lieu of vacation

Vacancy Status: 1 vacancy available

Posting Date:  November 3rd, 2026

Closing Date:  November 9th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary:

Working under the supervision of Manager, Parking, Printing and ONE Card, the incumbent will work out of the consolidated ONE Card, Parking and Campus Store location and is responsible for Parking, ONE Card and Campus retail operations, providing information and resolution for all items related to Parking Services and use of parking facilities by the College Community, as well as the issuing of staff/student ONE Cards. This position is responsible for ONE Card/Parking, including assisting cardholders with problems, printing cards and deactivating cards. In addition, the incumbent supports Campus Store operations, including processing sales and refunds through the POS system, handling customer inquiries, and assisting with inventory and merchandising. The incumbent also monitors the parking lot, maintains gate arms and payment kiosks and issues parking tickets.

The incumbent is responsible for providing in-person service to staff, students, and visitors to the College. These duties include receiving and processing payments, responding to a wide range of inquiries concerning College parking procedures, regulations, infractions, and providing general parking information, as well as all ONE Card and Campus Store related service inquiries. This position also includes data entry into the parking and ONE Card systems: AIMS permit software, CALE pay stations, Touchnet Heartland ONE Card system; and using the Bookware inventory management system for Campus Store operations. Responsibilities include the daily operations of paid parking such as the issuance of parking permits; maintenance of databases related to the ONE Card; and Campus Store tasks such as handling incoming and outgoing shipments, stocking merchandise, and coordinating transfers to satellite locations. Other key duties include troubleshooting both parking and ONE Card software and hardware issues, including ONE Card printers, mobile applications, parking pay machines, parking laptop and mobile phones, as well as POS hardware and software for Campus Store operations.

What You’ll Be Doing:

Parking

•  Selling and issuing permits, credit and debit card transactions, using stand-alone AIMS parking system, credit, and debit card equipment.
• Balancing/reconciling daily financial records from Fennell and Stoney Creek campuses for deposit to Accounting.
• Canceling infraction notices when there is an error in the issue of a notice.
• Processing and responding to all internal special parking requests
• Operating the LPR (license Plate Recognition) system and monitoring the lots.
• Issuing parking infractions in accordance with the Mohawk College Traffic and Parking Regulations policy.
• Directing traffic in the lots as required for special events.
• Monitoring and maintaining Parking permit payment kiosks.

ONE Card

•  Operating of P.O.S. cash register system, processing sales, refunds and inquiries
• Communication with Buyers, Retail Coordinator, Manager and other store staff including other campuses regarding inventory, merchandising, store processes and customer requests.
• Handling of incoming and outgoing shipments and transfers including counting stock and placing merchandise on the selling floor as well as picking and packing merchandise for transfer to satellite locations.
• Responsible to use Bookware inventory management system in order to locate or establish status of merchandise.

Other duties as assigned.

What You’ll Bring to the Role:

•  2 year diploma in Business Administration or Police Foundations.
• Experience with campus parking operations, customer support, and retail experience.
• Familiarity with AIMS parking software; experience with AIMS Mobile considered an asset.
• Training or experience with Genetec LPR hardware/software.
• Parking fine enforcement knowledge or training.
• Ability to operate and troubleshoot Hub Parking gate systems.
• Technical support skills for parking-related hardware/software issues
• Experience with ID card printing and management.
• Knowledge of Touchnet/Heartland software, including mobile applications.
• Technical support skills for ONE Card hardware/software systems
• Familiarity with Bookware POS systems.
• De-escalation training.
• Mobile application setup and troubleshooting.
• Zebra ZXP 7 printer maintenance training, used to assess and fix problems on site.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What We Offer:

•  Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
• Access to professional development opportunities.
• Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• Discounted rate for full-service athletic facility and instructor-led classes.
• Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/