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TM
Facilities Crew Coordinator
The Mosaic Company
Belle Plaine, SK
- Full-time
…over the world. Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South…
Added just now
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PAYROLL SUPERVISOR
Nabors Industries
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and…
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Customer Service Representative
GFL Environmental Inc.
Toronto, ON
- Part-time
…communications, resolving inquiries and complaints, and providing administrative support to ensure smooth operational workflows and positive customer…
Added 14 mins ago
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Operations Administrator
Ramudden Global North America
Whitchurch-Stouffville, ON
- Full-time
Reporting to the Fleet Coordinator, the Operations Administrator provides day-to-day administrative support to depot and field operations. This role coordinates timesheet processing,…
Added 14 mins ago
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Bilingual Customer Service Representative
Altis
Mississauga, ON
- Full-time
Are you someone who enjoys staying organized, solving problems, and keeping operations running smoothly? We're looking for a Bilingual Operations Coordinator to join an established Canadian…
Added 14 mins ago
Concierge - Casual
Optima Living
Edmonton, AB
…team members, while supporting smooth day-to-day community operations. This role manages inquiries, assists with move-in coordination, administrative tasks, and provides customer service…
Added 29 mins ago
Cyber Range Operations and Engagement Coordinator
SAIT
Calgary, AB
The Cyber Range Operations and Engagement Coordinator is responsible for coordinating the day-to-day operations, support, and continuous improvement of SAIT's Cyber Range. Working closely…
Added 29 mins ago
BU
Lead Exam Invigilator-1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Please note: This position will be evening shift 30 hours per week Monday to Friday six hour per day · This position will be required to work on site 5 days per week
Added 44 mins ago
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Event Coordinator
Wynford
Toronto, ON
- Full-time
We’re hiring an Event Coordinator to be the person who keeps complex programs moving. You’ll work closely with an Event Manager to turn plans into clean, accurate execution: timelines that…
Added 44 mins ago
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Project Coordinator -M Main - PR MGMT
Trillium Health Partners
Mississauga, ON
- Full-time
Trillium Health Partners is seeking an experienced Project Coordinator to join its Capital Planning and Redevelopment portfolio. Reporting to the Manager of Planning and Design (Mississauga…
Added 59 mins ago
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Coordinator, Accounts Payable
Avenue Living
Calgary, AB
- Full-time
Added 1 hour ago
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Coordonnateur(trice) d’événements – Remplacement d’un congé de maternité / Event Coordinator – Replacement for Maternity Leave 12-month contract
Essentrics®
Montreal, QC
- Part-time
Event Coordinator – Replacement for Maternity Leave 12-month Contract
Added 1 hour ago
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Workflow Coordinator
Mindlance
Toronto, ON
- $23 to $28 CAD / hour
- Contract
Job Role: We’re seeking an organized Marketing Workflow Coordinator to manage a high-volume shared marketing inbox and coordinate creative/ digital marketing requests. This is an…
Added 1 hour ago
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Student Services Navigator (Regular Part Time)
Mohawk College
Hamilton, ON
- Part-time
Identify recurring inquiry themes, unclear processes, student barriers, or service gaps and bring them forward to the Contact Centre Operations Coordinator or appropriate leader.
Added 1 hour ago
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Branch Buyer/Purchasing Coordinator
Marmon Holdings, Inc.
Burlington, ON
- Full-time
…time. This role typically involves supporting local branch operations focusing on maximizing profitability while minimizing inventory…
Added 1 hour ago
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Senior Coordinator, Regional Health & Safety (Temporary)
Elk Valley Resources
Sparwood, BC
- $90,000 CAD / year
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 1 hour ago
BU
Client Services Coordinator, Brock Sports
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
November 22, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)
Added 1 hour ago
BC
Assistant(e) Administratif(ve) - Administrative Assistant
Bird Construction
Montreal, QC
- Full-time
We are seeking a highly organized, proactive, and service-oriented Administrative Assistant & Office Coordinator to support the day-to-day operations of our Montréal office and provide…
Added 1 hour ago
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Business Process Analyst
Manulife
Waterloo, ON
- Full-time
…adjudicate claims for Group Benefits Plan Sponsors and provides administrative function to Affinity Market Plans. The role reports to the Director of Third-Party Management and is a…
Added 1 hour ago
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Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
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Senior Operations Coordinator
The Vantage Talent Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are partnering with an established, independent financial advisory firm to recruit a Senior Operations Coordinator to join its growing team.
Added 1 hour ago
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Executive Assistant
Express Employment Professionals - Ottawa East
Ottawa, ON
- $70,000 to $87,000 CAD / year
- Full-time
Provide executive administrative support to the VP, Partnerships & Development, ensuring efficient day-to-day operations and timely follow-up on priorities
Added 1 hour ago
AI
Project Coordinator
Acuren Inspection, Inc.
Richmond, BC
- Full-time
Acuren is currently seeking a Project Coordinator to join our dynamic engineering, laboratory, and integrity operations in the Pacific Region. This unique opportunity involves providing…
Added 2 hours ago
TM
Project Coordinator
T Musselman Excavating
Peterborough, ON · Petersburg, Ontario
- Full-time
Track outstanding documentation, approvals, expiry dates and administrative requirements, proactively following up with internal teams, consultants, subcontractors and suppliers.
Added 2 hours ago
CO
Job ID #32330: Administrative Assistant II - Epidemiology & Wellbeing
City of Hamilton
Hamilton, ON
- Full-time
Must have a high level of accuracy and speed in preparation of written communication · Must have a demonstrated ability to work collaboratively with others, including both external and internal partners and councillors

Mohawk College

Student Services Navigator (Regular Part Time)

Hamilton, ON, Canada

Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation · Part-time

Apply on talent-mohawkcollege.csod.com About employer

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Job details

Pay: Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation
Job type: Part-time
Apply by: Nov 18, 2026
Experience: 2 year diploma or certificate in Office or Business Administration or equivalent combination of similar education and experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

Student Services Navigator (Regular Part Time)

Status: Regular Part Time

Hours: Up to 24 hours/week

Home Campus: Fennell (fully on-site)

Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation

Vacancy Status: 1 vacancy available

Posting Date: November 12th, 2026

Closing Date: November 18th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary:

Reporting to the Director, Student Services and Supports, the Student Services Navigator provides front-line, student-centred support across the College’s integrated service channels, including the Contact Centre, Welcome Desk, shared email accounts, appointment and queue systems, and campus tour support.

As part of the regular rotation of duties, the incumbent answers incoming College calls, triages and responds to inquiries, actions requests within scope, documents interactions, and refers or escalates more complex matters to the appropriate service area. The role also supports in-person service, appointment booking and check-ins, WaitWell queues, campus tours, document scanning, and general navigation of Registrar’s Office and College services.

Through effective customer service, clear communication, and accurate triage, the Student Services Navigator contributes to a welcoming, organized, and responsive service experience that supports student access, engagement, and success.

What You’ll Be Doing:

Based on Mohawk College’s Advising Model, the scope of practice for the Student Services Navigator is primarily defined by informational advising, with explanatory advising also falling within the normal scope of the role. Student Services Navigators provide students, applicants, visitors, and members of the College community with accurate information, service navigation, triage, and general process support.

More in-depth explanatory advising, developmental advising, case management, academic planning, counselling, financial aid assessment, admissions decision-making, or complex student support should be referred to the appropriate Coach, Advisor, Counsellor, department, or specialized service area.

Welcome Desk, Contact Centre Operations and Inquiry Support

Serve as a primary front-line point of contact across the College’s integrated service channels, including the Welcome Desk, Contact Centre, shared email accounts, appointment booking systems, WaitWell queues, and in-person service areas.
Answer incoming calls to the College as part of the regular Contact Centre rotation, providing timely, accurate, professional, and student-centred service to students, applicants, visitors, staff, and members of the public.
Triage phone, email, in-person, and digital inquiries to determine the nature of the request, the level of support required, and the appropriate service pathway.
Action and respond to general inquiries where possible, including providing information, explaining routine processes, identifying next steps, sharing relevant links or forms, assisting with appointment booking, and helping students understand how to access College or Registrar’s Office services.
Refer or escalate complex, sensitive, specialized, or out-of-scope inquiries to the appropriate department, Advisor, Coach, Counsellor, or service area in accordance with established procedures.
Provide accurate information related to Registrar’s Office and student service processes, including general information about admissions, registration, student records, financial assistance, academic dates and deadlines, appointment options, service hours, and referral pathways.
Support students, applicants, and visitors by helping them navigate College services, understand where to go for support, and access the appropriate resources in a timely manner.
Provide campus wayfinding and general directional support, including guidance to services, offices, classrooms, events, and campus resources.
Verify student identity and confirm authorization prior to providing access to information, systems support, document processing, or student-specific service support, in accordance with College privacy requirements.
Respond to challenging, unclear, or escalated inquiries by clarifying information, setting expectations, identifying the appropriate next step, and escalating concerns in accordance with established procedures.
Navigate and update multiple systems and tools concurrently to support inquiry resolution, call documentation, appointment management, queue management, email response, and document processing.
Document student interactions, inquiry types, actions taken, referrals, and outcomes in the appropriate system, ensuring records are accurate, consistent, and aligned with College procedures and privacy requirements.
Support appointment check-ins and assist with managing student flow using WaitWell and other appointment or queue management systems.
Assist students with booking appointments for a variety of Registrar’s Office and student service supports.
Respond to inquiries received through shared email accounts, Contact Centre systems, and ticketing tools, ensuring responses are accurate, timely, and aligned with approved service information.
Maintain current front-line resources, reference materials, scripts, templates, service information, and referral information to support accurate and consistent inquiry response.
Identify recurring inquiry themes, unclear processes, student barriers, or service gaps and bring them forward to the Contact Centre Operations Coordinator or appropriate leader.
Provide general guidance related to OSAP processes and support OAN resets, as required and within established scope.
Support students with document scanning by:
- Demonstrating the use of self-serve scanning equipment; and
- Processing documents using staff-only scanners when required, in accordance with privacy and confidentiality requirements.
Maintain accurate documentation and records in compliance with College policies, departmental procedures, and applicable privacy standards.

Campus Tours, Communication and Coordination

Facilitate and coordinate on-campus tours for applicants, prospective students, families, visitors, and members of the public, including scheduling, communication, preparation, and logistical coordination.
Respond to tour-related inquiries and provide general information about campus services, student supports, facilities, resources, and next steps.
Support service coordination during peak periods by assisting with phone, email, in-person inquiry management, appointment check-ins, WaitWell queues, and student flow.
Communicate service updates, process changes, and inquiry trends to the Contact Centre Operations Coordinator or appropriate leader to support consistent front-line service delivery.
Support coordination between Contact Centre, Welcome Desk, campus tours, Registrar’s Office services, and other student-facing supports to ensure students receive clear and consistent information.

Other Duties as Assigned Including

Support Registrar’s Office, Student Services and Supports, and campus-wide initiatives such as Open House, Welcome Week, Orientation, Convocation, start-up activities, and other student-facing events.
Participate in training, onboarding, meetings, service updates, and process reviews related to Contact Centre, Welcome Desk, email, queue management, and front-line student service operations.
Contribute to continuous service improvement by identifying inquiry trends, recurring student questions, process gaps, documentation needs, and opportunities to enhance front-line service.
Support a welcoming, inclusive, organized, and student-centred service environment across phone, email, in-person, and digital service channels.
Perform other related duties as assigned that are consistent with the purpose and scope of the Student Services Navigator role.

What You’ll Bring to the Role:

2 year diploma or certificate in Office or Business Administration or equivalent combination of similar education and experience.
Additional training related to Banner, Millennium, FastSuite, SharePoint, OCAS, MyMohawk, Waitwell, CMS webforms and the ministry’s One-Key system for OAN resets.
A minimum of two years of practical experience, in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services and corporate information systems.
Experience with Banner is an asset.
Proficiency in Microsoft Office suite
Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
The ability to communicate and work effectively with diverse students, employees, and communities.

What We Offer:

Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
Access to professional development opportunities.
Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
Discounted rate for full-service athletic facility and instructor-led classes.
Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/

Apply on talent-mohawkcollege.csod.com About employer

More about this job

Responsibilities

The Student Services Navigator provides front-line, student-centred support across integrated service channels including the Contact Centre, Welcome Desk, and campus tours. The role involves triaging inquiries, managing appointment queues, and documenting interactions to ensure a responsive and organized service experience.

Requirements

Candidates must possess a 2-year diploma or certificate in Office or Business Administration or an equivalent combination of education and experience. A minimum of two years of practical experience in a service-oriented educational setting is required, along with proficiency in Microsoft Office.

Skills

Customer service
Triage
Communication
Data entry
Appointment scheduling
Queue management
Conflict resolution
Administrative support
Student support
Information navigation
Document processing
Privacy compliance
Problem solving
Multi-tasking
Record keeping
Campus wayfinding

Benefits

Defined benefit pension plan
Professional development opportunities
Discounted athletic facility access
Wellness events and activities

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Registrar's Office
Contact Centre
Banner
Millennium
FastSuite
SharePoint
OCAS
MyMohawk
Waitwell
CMS webforms
One-Key
OSAP
Customer Service
Administrative Support
Higher Education
Equity
Diversity
Inclusion
Accessibility
Data Documentation
Front-line Support
Campus Tours
Triage
Privacy Standards

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Jobs in Canada