Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 15 mins ago
Life Insurance Administrator
My Insurance Broker
Thornhill, ON
…partners. We are committed to supporting our advisors with the resources, administrative expertise, and operational support needed to deliver quality insurance solutions and an exceptional…
Added 15 mins ago
MC
Student Services Navigator (Regular Part Time)
Mohawk College
Hamilton, ON
- Part-time
…student support should be referred to the appropriate Coach, Advisor, Counsellor, department, or specialized service…
Added 30 mins ago
HC
Human Resources Assistant - CHSW (2026-NON-GG-336)
Hastings County
Belleville, ON
- Full-time
Must possess a strong ability to multi-task in a high caliber environment · Must possess ability to take initiative to improve work processes
Added 45 mins ago
GT
Senior Recruiter - Technology
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Onsite Flexibility: Hybrid - currently 1 day/week in office, moving to 4 days in office; candidates must commit to this from day 1 · 10 years of customer service related experience required
Added 46 mins ago
Senior HR Operations Analyst
Trans Mountain
Calgary, AB
Post-secondary education in Human Resources, Business, or a related discipline; a degree in Human Resources or Business Administration is preferred.
Added 2 hours ago
CO
Job ID #32360: Administrative Coordinator
City of Hamilton
ON · Hamilton, Ontario
- Full-time
- Temporary
Acts as a trusted advisor and gatekeeper to the General Manager, exercising critical thinking and independent judgment on information flow, priority setting, and escalation and providing…
Added 2 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…aspects of their lives. We focus on people's strengths and resources instead of on symptoms and problems. They are a key member of their treatment team and an active participant in their…
Added 3 hours ago
IC
Associate Sales Director
ivari Canada
Toronto, ON
- Full-time
As an Associate Sales Director supporting within Ontario you will work closely with other sales team members to develop and maintain advisor relationships.
Added 4 hours ago
NB
Banking Advisor
National Bank of Canada
Mascouche, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 4 hours ago
NB
Senior Cybersecurity Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Cybersecurity Advisor on the GP/MC Cybersecurity Advisory team at National Bank means acting as a specialist in risk management, application security and cloud…
Added 9 hours ago
UO
Senior Advisor, Program Management
University of Ottawa
Ottawa, ON · Hamelin Hall
- Full-time
…contingency measures to ensure program continuity. Plans all key resources; human, material, financial and space, towards meeting program…
Added 9 hours ago
UO
Senior Advisor, Executive Operations
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Resource stewardship and office coordination: Supports the planning and management of the human, financial, physical and informational resources required for the Dean’s Office to operate…
Added 10 hours ago
R|
Human Resources Advisor - Maternity leave replacement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Education Bachelor's degree in Human Resources, Industrial Relations, or a related field.
Added 10 hours ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 10 hours ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 10 hours ago
DB
Part Time Bridal Sales
David's Bridal
AB · Edmonton, AB
- $16 to $25.8 CAD / hour
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 10 hours ago
AG
Human Resource Advisor - Bilingual (4-Month Contract)
Acosta Group
Mississauga, ON
- Contract
Knowledge of Human Resources policies and procedures and effective daily application.
Added 13 hours ago
M
Senior HRBP
Mecka
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
Act as a trusted advisor to leaders on organizational design, talent development, performance management, employee relations, and team effectiveness.
Added 14 hours ago
GC
Senior Learning and Development Advisor | Conseiller·ère en Apprentissage & Développement Senior·e
Game Companies
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
As a Senior Learning & Development Advisor, you will play a key role in our complete learning cycle. From organizing external conference subscriptions for employees, facilitating and…
Added 14 hours ago
MA
Senior H&B Consultant I
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 14 hours ago
CM
HR Business Partner
Compass Minerals
Goderich, ON
- $114,000 to $160,000 CAD / year
- Full-time
Bachelor’s degree in Human Resources, Business, or related field.
Added 14 hours ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
Added 14 hours ago
Director, Talent Development
Liberty Utilities
Oakville, ON
Bachelor’s degree in Human Resources, Business, Organizational Development, Education, Psychology, or a related field, or an equivalent combination of education and relevant experience.
Added 14 hours ago
TC
HR Business Partner Manager, Distribution Center
TJX Canada – Winners, Marshalls, HomeSense
Delta, BC
- $89,208 to $135,086.4 CAD / year
- Full-time
Post-secondary education in Human Resources, Labour Relations, Business, or a related field is preferred
Added 15 hours ago
RJ
Compliance Officer, RJLU
Raymond James Ltd.
Toronto, ON
- Full-time
RJLU is a cross-border firm registered in the U.S · broker-dealer or Canadian cross-border dealer highly desired

Mohawk College

Student Services Navigator (Regular Part Time)

Hamilton, ON, Canada

Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation · Part-time

Apply on talent-mohawkcollege.csod.com About employer

Applications open in a new tab.

Job details

Pay: Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation
Job type: Part-time
Apply by: Nov 18, 2026
Experience: 2 year diploma or certificate in Office or Business Administration or equivalent combination of similar education and experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

Student Services Navigator (Regular Part Time)

Status: Regular Part Time

Hours: Up to 24 hours/week

Home Campus: Fennell (fully on-site)

Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation

Vacancy Status: 1 vacancy available

Posting Date: November 12th, 2026

Closing Date: November 18th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary:

Reporting to the Director, Student Services and Supports, the Student Services Navigator provides front-line, student-centred support across the College’s integrated service channels, including the Contact Centre, Welcome Desk, shared email accounts, appointment and queue systems, and campus tour support.

As part of the regular rotation of duties, the incumbent answers incoming College calls, triages and responds to inquiries, actions requests within scope, documents interactions, and refers or escalates more complex matters to the appropriate service area. The role also supports in-person service, appointment booking and check-ins, WaitWell queues, campus tours, document scanning, and general navigation of Registrar’s Office and College services.

Through effective customer service, clear communication, and accurate triage, the Student Services Navigator contributes to a welcoming, organized, and responsive service experience that supports student access, engagement, and success.

What You’ll Be Doing:

Based on Mohawk College’s Advising Model, the scope of practice for the Student Services Navigator is primarily defined by informational advising, with explanatory advising also falling within the normal scope of the role. Student Services Navigators provide students, applicants, visitors, and members of the College community with accurate information, service navigation, triage, and general process support.

More in-depth explanatory advising, developmental advising, case management, academic planning, counselling, financial aid assessment, admissions decision-making, or complex student support should be referred to the appropriate Coach, Advisor, Counsellor, department, or specialized service area.

Welcome Desk, Contact Centre Operations and Inquiry Support

Serve as a primary front-line point of contact across the College’s integrated service channels, including the Welcome Desk, Contact Centre, shared email accounts, appointment booking systems, WaitWell queues, and in-person service areas.
Answer incoming calls to the College as part of the regular Contact Centre rotation, providing timely, accurate, professional, and student-centred service to students, applicants, visitors, staff, and members of the public.
Triage phone, email, in-person, and digital inquiries to determine the nature of the request, the level of support required, and the appropriate service pathway.
Action and respond to general inquiries where possible, including providing information, explaining routine processes, identifying next steps, sharing relevant links or forms, assisting with appointment booking, and helping students understand how to access College or Registrar’s Office services.
Refer or escalate complex, sensitive, specialized, or out-of-scope inquiries to the appropriate department, Advisor, Coach, Counsellor, or service area in accordance with established procedures.
Provide accurate information related to Registrar’s Office and student service processes, including general information about admissions, registration, student records, financial assistance, academic dates and deadlines, appointment options, service hours, and referral pathways.
Support students, applicants, and visitors by helping them navigate College services, understand where to go for support, and access the appropriate resources in a timely manner.
Provide campus wayfinding and general directional support, including guidance to services, offices, classrooms, events, and campus resources.
Verify student identity and confirm authorization prior to providing access to information, systems support, document processing, or student-specific service support, in accordance with College privacy requirements.
Respond to challenging, unclear, or escalated inquiries by clarifying information, setting expectations, identifying the appropriate next step, and escalating concerns in accordance with established procedures.
Navigate and update multiple systems and tools concurrently to support inquiry resolution, call documentation, appointment management, queue management, email response, and document processing.
Document student interactions, inquiry types, actions taken, referrals, and outcomes in the appropriate system, ensuring records are accurate, consistent, and aligned with College procedures and privacy requirements.
Support appointment check-ins and assist with managing student flow using WaitWell and other appointment or queue management systems.
Assist students with booking appointments for a variety of Registrar’s Office and student service supports.
Respond to inquiries received through shared email accounts, Contact Centre systems, and ticketing tools, ensuring responses are accurate, timely, and aligned with approved service information.
Maintain current front-line resources, reference materials, scripts, templates, service information, and referral information to support accurate and consistent inquiry response.
Identify recurring inquiry themes, unclear processes, student barriers, or service gaps and bring them forward to the Contact Centre Operations Coordinator or appropriate leader.
Provide general guidance related to OSAP processes and support OAN resets, as required and within established scope.
Support students with document scanning by:
- Demonstrating the use of self-serve scanning equipment; and
- Processing documents using staff-only scanners when required, in accordance with privacy and confidentiality requirements.
Maintain accurate documentation and records in compliance with College policies, departmental procedures, and applicable privacy standards.

Campus Tours, Communication and Coordination

Facilitate and coordinate on-campus tours for applicants, prospective students, families, visitors, and members of the public, including scheduling, communication, preparation, and logistical coordination.
Respond to tour-related inquiries and provide general information about campus services, student supports, facilities, resources, and next steps.
Support service coordination during peak periods by assisting with phone, email, in-person inquiry management, appointment check-ins, WaitWell queues, and student flow.
Communicate service updates, process changes, and inquiry trends to the Contact Centre Operations Coordinator or appropriate leader to support consistent front-line service delivery.
Support coordination between Contact Centre, Welcome Desk, campus tours, Registrar’s Office services, and other student-facing supports to ensure students receive clear and consistent information.

Other Duties as Assigned Including

Support Registrar’s Office, Student Services and Supports, and campus-wide initiatives such as Open House, Welcome Week, Orientation, Convocation, start-up activities, and other student-facing events.
Participate in training, onboarding, meetings, service updates, and process reviews related to Contact Centre, Welcome Desk, email, queue management, and front-line student service operations.
Contribute to continuous service improvement by identifying inquiry trends, recurring student questions, process gaps, documentation needs, and opportunities to enhance front-line service.
Support a welcoming, inclusive, organized, and student-centred service environment across phone, email, in-person, and digital service channels.
Perform other related duties as assigned that are consistent with the purpose and scope of the Student Services Navigator role.

What You’ll Bring to the Role:

2 year diploma or certificate in Office or Business Administration or equivalent combination of similar education and experience.
Additional training related to Banner, Millennium, FastSuite, SharePoint, OCAS, MyMohawk, Waitwell, CMS webforms and the ministry’s One-Key system for OAN resets.
A minimum of two years of practical experience, in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services and corporate information systems.
Experience with Banner is an asset.
Proficiency in Microsoft Office suite
Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
The ability to communicate and work effectively with diverse students, employees, and communities.

What We Offer:

Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
Access to professional development opportunities.
Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
Discounted rate for full-service athletic facility and instructor-led classes.
Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/

Apply on talent-mohawkcollege.csod.com About employer

More about this job

Responsibilities

The Student Services Navigator provides front-line, student-centred support across integrated service channels including the Contact Centre, Welcome Desk, and campus tours. The role involves triaging inquiries, managing appointment queues, and documenting interactions to ensure a responsive and organized service experience.

Requirements

Candidates must possess a 2-year diploma or certificate in Office or Business Administration or an equivalent combination of education and experience. A minimum of two years of practical experience in a service-oriented educational setting is required, along with proficiency in Microsoft Office.

Skills

Customer service
Triage
Communication
Data entry
Appointment scheduling
Queue management
Conflict resolution
Administrative support
Student support
Information navigation
Document processing
Privacy compliance
Problem solving
Multi-tasking
Record keeping
Campus wayfinding

Benefits

Defined benefit pension plan
Professional development opportunities
Discounted athletic facility access
Wellness events and activities

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Registrar's Office
Contact Centre
Banner
Millennium
FastSuite
SharePoint
OCAS
MyMohawk
Waitwell
CMS webforms
One-Key
OSAP
Customer Service
Administrative Support
Higher Education
Equity
Diversity
Inclusion
Accessibility
Data Documentation
Front-line Support
Campus Tours
Triage
Privacy Standards

Report this job

Work requirements

Jobs in Canada