Jobs in Canada

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Added 18 mins ago
Regional Manager, Workplace Retirement & Savings Client Relationships
The Canada Life Assurance Company
Hamilton, ON · London, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 48 mins ago
R
Branch Operations Assistant
RBC
Niagara Falls, ON
- Full-time
…Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and…
Added 49 mins ago
T
Associate Investment Advisor I
TD
Toronto, ON
- Full-time
…brokerage clients? Can you provide professional and flawless service delivery in support of your designated Investment Advisor and team of Advisors? Then, the role of Associate Investment…
Added 49 mins ago
MC
Student Services Navigator (Regular Part Time)
Mohawk College
Hamilton, ON
- Part-time
As part of the regular rotation of duties, the incumbent answers incoming College calls, triages and responds to inquiries, actions requests within scope, documents interactions, and refers…
Added 3 hours ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…Community Treatment team (FACT). FACT is a newly established service delivery model intended for clients with enhanced care needs who are involved in the criminal justice system. The FACT…
Added 5 hours ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
Toronto, ON
- $19.7 to $23.2 CAD / hour
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 7 hours ago
S
Services Lead, Stores - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you…
Added 10 hours ago
C
Financial Advisor CIRO-ID (Urban)
CIBC
Ottawa, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 15 hours ago
CL
Resident Advisor
Campus Living Centres
Welland, ON
- Full-time
Must possess superior verbal communication skills · Must possess above average customer service skills
Added 16 hours ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Calgary, AB
- Other
Act as the primary marketing partner and trusted advisor to General Managers and dealership leadership across your portfolio.
Added 16 hours ago
FC
Capacity Planning Manager PMO
Fidelity Canada
Mississauga, ON
- Full-time
FCC is developing industry leading advisor platform capabilities for independent Portfolio Managers and Broker Dealer firms. This development will focus on providing integrated service,…
Added 17 hours ago
CC
Sales Representative - Facility Services
Cintas Canada
Toronto, ON
- Full-time
Monthly, Quarterly, & Annual Recognition: Regular recognition, including Summit Events, President’s Club and other awards for your contributions and achievements.
Added 17 hours ago
S
Paid Services Beauty Advisor - Part Time
Sephora
ON · Toronto, ON
- $19.7 to $23.2 CAD / hour
- Part-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 17 hours ago
TL
People and Culture Analyst
The Linchpin Co.
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
We will be the point of contact between you and our client during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.
Added 18 hours ago
S
Legal Counsel
Stay22
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…streamlined processes, contract-management technology, self-service templates, and clear, accessible guidance for the…
Added 18 hours ago
Legal Counsel
Stay22
Montreal, QC
…streamlined processes, contract-management technology, self-service templates, and clear, accessible guidance for the…
Added 19 hours ago
Manager, Corporate Financial Management & Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 20 hours ago
Customer Account Manager – Fire Alarm – Quebec City or Jonquière
Siemens
Quebec, QC · Saguenay, QC
Join our Service team within the Fire Alarm division as an Account Manager. This position can be based in Jonquière or Quebec City and will give you the opportunity to manage a portfolio of…
Added 20 hours ago
Sales Representative - Facility Services
Cintas
Toronto, ON
Monthly, Quarterly, & Annual Recognition: Regular recognition, including Summit Events, President’s Club and other awards for your contributions and achievements.
Added 21 hours ago
MC
Senior Wealth Advisor | Financial Planner (Full-time)
Mainstreet Credit Union Canada
Sarnia, ON
- $77,080 to $128,466.67 CAD / year
- Full-time
…leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for…
Added 21 hours ago
I
Conseiller, Télésolutions ( Temps plein )
Intact
Montreal, QC
- Full-time
We are looking for a full-time Bilingual Telesolution Advisor to join our growing team!
Added 21 hours ago
K
Manager, Grants and Government Assistance Practice
KPMG
Ottawa, ON · Oakville, ON · Kitchener, ON · Hamilton, ON
- Full-time
Serve as a trusted advisor to clients through regular communication and by staying current on evolving government assistance programs and legislation
Added 22 hours ago
IF
Bilingual Telesolution Avisor (Full-Time)
Intact FC
Montreal, QC
- Full-time
We are looking for a full-time Bilingual Telesolution Advisor to join our growing team!
Added 23 hours ago
Supervisor - Call center
Enercare
Montreal, QC
…energy, and collaborative leadership style, you will help each advisor reach their full potential and actively contribute to sales growth at…
Added 1 day ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Note: This is for 1 Regular Full-Time vacancy. This position requires you to work in person at the Base Borden Campus. This position is deemed a critical replacement vacancy.

Mohawk College

Student Services Navigator (Regular Part Time)

Hamilton, ON, Canada

Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation · Part-time

Apply on talent-mohawkcollege.csod.com About employer

Applications open in a new tab.

Job details

Pay: Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation
Job type: Part-time
Apply by: Nov 18, 2026
Experience: 2 year diploma or certificate in Office or Business Administration or equivalent combination of similar education and experience.
Posting language: English
Posted: Nov 12, 2026

Original job description

Student Services Navigator (Regular Part Time)

Status: Regular Part Time

Hours: Up to 24 hours/week

Home Campus: Fennell (fully on-site)

Rate of Pay: $24.88 per hour, plus 6% in lieu of vacation

Vacancy Status: 1 vacancy available

Posting Date: November 12th, 2026

Closing Date: November 18th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary:

Reporting to the Director, Student Services and Supports, the Student Services Navigator provides front-line, student-centred support across the College’s integrated service channels, including the Contact Centre, Welcome Desk, shared email accounts, appointment and queue systems, and campus tour support.

As part of the regular rotation of duties, the incumbent answers incoming College calls, triages and responds to inquiries, actions requests within scope, documents interactions, and refers or escalates more complex matters to the appropriate service area. The role also supports in-person service, appointment booking and check-ins, WaitWell queues, campus tours, document scanning, and general navigation of Registrar’s Office and College services.

Through effective customer service, clear communication, and accurate triage, the Student Services Navigator contributes to a welcoming, organized, and responsive service experience that supports student access, engagement, and success.

What You’ll Be Doing:

Based on Mohawk College’s Advising Model, the scope of practice for the Student Services Navigator is primarily defined by informational advising, with explanatory advising also falling within the normal scope of the role. Student Services Navigators provide students, applicants, visitors, and members of the College community with accurate information, service navigation, triage, and general process support.

More in-depth explanatory advising, developmental advising, case management, academic planning, counselling, financial aid assessment, admissions decision-making, or complex student support should be referred to the appropriate Coach, Advisor, Counsellor, department, or specialized service area.

Welcome Desk, Contact Centre Operations and Inquiry Support

Serve as a primary front-line point of contact across the College’s integrated service channels, including the Welcome Desk, Contact Centre, shared email accounts, appointment booking systems, WaitWell queues, and in-person service areas.
Answer incoming calls to the College as part of the regular Contact Centre rotation, providing timely, accurate, professional, and student-centred service to students, applicants, visitors, staff, and members of the public.
Triage phone, email, in-person, and digital inquiries to determine the nature of the request, the level of support required, and the appropriate service pathway.
Action and respond to general inquiries where possible, including providing information, explaining routine processes, identifying next steps, sharing relevant links or forms, assisting with appointment booking, and helping students understand how to access College or Registrar’s Office services.
Refer or escalate complex, sensitive, specialized, or out-of-scope inquiries to the appropriate department, Advisor, Coach, Counsellor, or service area in accordance with established procedures.
Provide accurate information related to Registrar’s Office and student service processes, including general information about admissions, registration, student records, financial assistance, academic dates and deadlines, appointment options, service hours, and referral pathways.
Support students, applicants, and visitors by helping them navigate College services, understand where to go for support, and access the appropriate resources in a timely manner.
Provide campus wayfinding and general directional support, including guidance to services, offices, classrooms, events, and campus resources.
Verify student identity and confirm authorization prior to providing access to information, systems support, document processing, or student-specific service support, in accordance with College privacy requirements.
Respond to challenging, unclear, or escalated inquiries by clarifying information, setting expectations, identifying the appropriate next step, and escalating concerns in accordance with established procedures.
Navigate and update multiple systems and tools concurrently to support inquiry resolution, call documentation, appointment management, queue management, email response, and document processing.
Document student interactions, inquiry types, actions taken, referrals, and outcomes in the appropriate system, ensuring records are accurate, consistent, and aligned with College procedures and privacy requirements.
Support appointment check-ins and assist with managing student flow using WaitWell and other appointment or queue management systems.
Assist students with booking appointments for a variety of Registrar’s Office and student service supports.
Respond to inquiries received through shared email accounts, Contact Centre systems, and ticketing tools, ensuring responses are accurate, timely, and aligned with approved service information.
Maintain current front-line resources, reference materials, scripts, templates, service information, and referral information to support accurate and consistent inquiry response.
Identify recurring inquiry themes, unclear processes, student barriers, or service gaps and bring them forward to the Contact Centre Operations Coordinator or appropriate leader.
Provide general guidance related to OSAP processes and support OAN resets, as required and within established scope.
Support students with document scanning by:
- Demonstrating the use of self-serve scanning equipment; and
- Processing documents using staff-only scanners when required, in accordance with privacy and confidentiality requirements.
Maintain accurate documentation and records in compliance with College policies, departmental procedures, and applicable privacy standards.

Campus Tours, Communication and Coordination

Facilitate and coordinate on-campus tours for applicants, prospective students, families, visitors, and members of the public, including scheduling, communication, preparation, and logistical coordination.
Respond to tour-related inquiries and provide general information about campus services, student supports, facilities, resources, and next steps.
Support service coordination during peak periods by assisting with phone, email, in-person inquiry management, appointment check-ins, WaitWell queues, and student flow.
Communicate service updates, process changes, and inquiry trends to the Contact Centre Operations Coordinator or appropriate leader to support consistent front-line service delivery.
Support coordination between Contact Centre, Welcome Desk, campus tours, Registrar’s Office services, and other student-facing supports to ensure students receive clear and consistent information.

Other Duties as Assigned Including

Support Registrar’s Office, Student Services and Supports, and campus-wide initiatives such as Open House, Welcome Week, Orientation, Convocation, start-up activities, and other student-facing events.
Participate in training, onboarding, meetings, service updates, and process reviews related to Contact Centre, Welcome Desk, email, queue management, and front-line student service operations.
Contribute to continuous service improvement by identifying inquiry trends, recurring student questions, process gaps, documentation needs, and opportunities to enhance front-line service.
Support a welcoming, inclusive, organized, and student-centred service environment across phone, email, in-person, and digital service channels.
Perform other related duties as assigned that are consistent with the purpose and scope of the Student Services Navigator role.

What You’ll Bring to the Role:

2 year diploma or certificate in Office or Business Administration or equivalent combination of similar education and experience.
Additional training related to Banner, Millennium, FastSuite, SharePoint, OCAS, MyMohawk, Waitwell, CMS webforms and the ministry’s One-Key system for OAN resets.
A minimum of two years of practical experience, in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services and corporate information systems.
Experience with Banner is an asset.
Proficiency in Microsoft Office suite
Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
The ability to communicate and work effectively with diverse students, employees, and communities.

What We Offer:

Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer.
Access to professional development opportunities.
Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
Discounted rate for full-service athletic facility and instructor-led classes.
Opportunities to engage in wellness events and activities.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/

Apply on talent-mohawkcollege.csod.com About employer

More about this job

Responsibilities

The Student Services Navigator provides front-line, student-centred support across integrated service channels including the Contact Centre, Welcome Desk, and campus tours. The role involves triaging inquiries, managing appointment queues, and documenting interactions to ensure a responsive and organized service experience.

Requirements

Candidates must possess a 2-year diploma or certificate in Office or Business Administration or an equivalent combination of education and experience. A minimum of two years of practical experience in a service-oriented educational setting is required, along with proficiency in Microsoft Office.

Skills

Customer service
Triage
Communication
Data entry
Appointment scheduling
Queue management
Conflict resolution
Administrative support
Student support
Information navigation
Document processing
Privacy compliance
Problem solving
Multi-tasking
Record keeping
Campus wayfinding

Benefits

Defined benefit pension plan
Professional development opportunities
Discounted athletic facility access
Wellness events and activities

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Registrar's Office
Contact Centre
Banner
Millennium
FastSuite
SharePoint
OCAS
MyMohawk
Waitwell
CMS webforms
One-Key
OSAP
Customer Service
Administrative Support
Higher Education
Equity
Diversity
Inclusion
Accessibility
Data Documentation
Front-line Support
Campus Tours
Triage
Privacy Standards

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Jobs in Canada