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Added 2 mins ago
Business Systems Analyst (Computer Services Officer 3)
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Direct IT Recruiting Inc.
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Mohawk Medbuy Corporation (MMC)

Member IT Services - Security Support Analyst

Burlington, ON, Canada
Toronto, ON, Canada

The targeted salary range for this position is $82,000-$97,000.

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Job details

Pay: The targeted salary range for this position is $82,000-$97,000.
Apply by: Nov 23, 2026
Experience: Minimum 3-5 years of experience performing user management, role development and troubleshooting system authorization
Posting language: English
Posted: Oct 26, 2026

Original job description

Security Support Analyst

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social and governance best practices. Based in Burlington, ON, the organization also has offices in Toronto, Oakville, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville. Learn more: www.mohawkmedbuy.ca.

We are currently recruiting for a Security Support Analyst to support our IT Member Services team. The successful candidate can work from our Toronto or Burlington offices.

Position Overview

The Security Support Analyst is responsible for managing secure and timely user access across enterprise applications, including provisioning and deprovisioning accounts, administering roles and permissions, and supporting employee onboarding, transfers, and offboarding. The role ensures access complies with approval requirements, least-privilege principles, and security standards, while also supporting audits, resolving access-related issues, escalating priority incidents, and maintaining strong service relationships with internal and external stakeholders.

Key Responsibilities

Process user access requests in accordance with established policies, procedures, and service-level agreements.
Provision, modify, and remove user access across enterprise applications.
Manage user accounts, groups, roles, and administrative permissions.
Validate approvals and ensure appropriate authorization is obtained before granting access.
Support onboarding, transfers, and offboarding activities for multiple client organizations.
Support audit requests by providing access records and evidence.
Ensure adherence to least-privilege principles and access management standards.
Assist with identifying and remediating inappropriate or inactive access.
Adhere to the IT policies and procedures, methodologies and standards to ensure that MMC architecture principles and technical standards are followed
Effectively apply problem-solving skills and available tools to quickly evaluate problems, identify impact and root causes, and develop action plans and resolution options
Responsible for the escalation of high-priority incidents to appropriate management and technical partners while managing communication to the relative incident and customer teams
Build and maintain productive internal/external relationships both within and outside of the organization
Provide on-call support as required

Qualifications and Skills

Skills and Competencies

Microsoft Entra ID or Azure AD administration.
User and group management.
Access provisioning and deprovisioning.
Security group and role assignment management.
Multifactor Authentication (MFA) administration.
A self-starter focused on continuous learning and self-improvement to stay ahead the latest security technologies

Team player with the ability to contribute in a dynamic, team-oriented environment
Strong attention to detail, analytical and problem-solving skills and the ability to effectively prioritize and execute tasks in a complex environment
Effective user relationship management, verbal and written communication skills

Education, Training, and Experience

Mandatory

University Degree or College diploma in Computer Science, Cybersecurity, Information Systems, Network Administration, or a related field or equivalent work experience
Minimum 3-5 years of experience performing user management, role development and troubleshooting system authorization
Experience supporting multiple customers, business units, or tenant environments
General understanding of network terminologies and protocols (TCP/IP, Domain Name Services, Host file, FTP and other SAP specific GUI configurations etc.)
Team player with the ability to contribute in a dynamic, team-oriented environment
Strong attention to detail, and the ability to effectively prioritize and execute tasks in a complex environment
Solid understanding of standard ITIL processes
Strong user relationship management, analytical and problem-solving skills
Strong verbal and written communication skills
Critical thinker with demonstrated ability to apply root cause analysis, triage problems, question assumptions, strive for answers
Ability to manage workload on various levels and effectively multitask
Excellent customer service skills
Ability to manage conflict and conflicting stakeholder and team interests demonstrating strong interpersonal and negotiation skills
Ability to work non-peak hours and weekends on a rotational basis as required to ensure continued Help Desk support cover for non-core hours

Travel

Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

MMC is a Healthcare of Ontario Pension Plan (HOOPP) employer offering a comprehensive benefits package and flexible hybrid work options. The targeted salary range for this position is $82,000-$97,000. This job posting is for a new vacancy.

Qualified candidates with a desire to join our innovative team are invited to submit their application in Dayforce.

At MMC, people remain at the center of our hiring process. We may use artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are designed to assist our recruitment team and do not replace human judgment or decision-making. Every candidate is reviewed and evaluated by qualified individuals, and all hiring decisions involve meaningful human oversight. We take steps to help ensure our use of AI is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

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More about this job

Responsibilities

The Security Support Analyst manages user access across enterprise applications, including provisioning, deprovisioning, and role administration. They also support audits, resolve access-related incidents, and maintain service relationships with internal and external stakeholders.

Requirements

Candidates must have a degree or diploma in a relevant field and 3-5 years of experience in user management and system authorization. Strong analytical skills, knowledge of ITIL processes, and proficiency in Azure AD or Microsoft Entra ID are required.

Skills

Microsoft Entra ID
Azure AD
User management
Access provisioning
Multifactor authentication
Security group management
Role assignment
Problem-solving
Analytical skills
ITIL processes
Customer service
Root cause analysis
Communication skills
Technical troubleshooting
Network protocols

Benefits

Healthcare of Ontario Pension Plan (HOOPP)
Flexible hybrid work options

Visa sponsorship

Not detected in the job text

Keywords

Security Support Analyst
Microsoft Entra ID
Azure AD
Access Management
Provisioning
Deprovisioning
Multifactor Authentication
ITIL
Root Cause Analysis
TCP/IP
Domain Name Services
FTP
SAP
Cybersecurity
Information Systems
Network Administration
User Management
Role Development
System Authorization
Help Desk
Data Analytics
Governance
Compliance
Audit Support
Technical Support

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