Director, IT Service Support & Business Applications
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
$147,863 to $173,299 CAD / year · Full-time
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Job details
- Pay
- $147,863 to $173,299 CAD / year
- Job type
- Full-time
- Apply by
- Posted
Original job description
A full description isn’t available for this job.
More about this job
Responsibilities
Lead service desk and enterprise application support teams, building a customer-focused organization and improving service quality, responsiveness, and SLA performance. Strengthen ERP, Finance, and Procure-to-Pay support; manage vendors and escalations; and drive root-cause analysis, operational standards, metrics, and staff development.
Requirements
Requires a post-secondary degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent education and experience; at least eight years of progressive IT service management or application support leadership and five years of people leadership. Candidates must have ERP, Finance, and Procure-to-Pay support experience, vendor and executive escalation management experience, and strong ITSM, communication, problem-solving, and team-development capabilities; ITIL certification and experience with ServiceNow, Microsoft Dynamics/Business Central, and SAP are preferred.
Skills
- IT Service Management
- ITIL Practices
- Service Desk Leadership
- Enterprise Application Support
- ERP Processes
- Finance Processes
- Procure-to-Pay Processes
- Incident Management
- Problem Management
- Change Management
- Root-Cause Analysis
- SLA Performance Management
- Vendor Management
- Knowledge Management
- Service Improvement
- People Leadership
Benefits
- Flexible Remote Work Options
- Healthcare of Ontario Pension Plan (HOOPP)
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Customer Service & Support
- Healthcare
- Data & Analytics
Keywords
- ITSM
- ITIL
- Service Desk
- Enterprise Application Support
- ERP
- Finance
- Procure-to-Pay
- Incident Management
- Problem Management
- Change Management
- Request Management
- Escalation Management
- Knowledge Management
- Root-Cause Analysis
- SLA
- ServiceNow
- Microsoft Dynamics
- Business Central
- SAP
- Operational Dashboards
- Vendor Management
- Shared Services
- Continuous Improvement
- Healthcare
- Service Metrics