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Added 24 mins ago
Events Coordinator
Far Niente LLC
Oakville, ON
Full-time
Partner with our Wine Club Event Manager to support Wine Club events, including logistics, administration, vendor coordination, and on-site execution.
Added 24 mins ago
Server
Shannex Incorporated
Ancaster, ON
Full-time
Consistently ensures food quality, presentation, and service delivery meet established department standards Ensures meals are visually appealing, the correct temperature and portion size,…
Added 24 mins ago
Customer Service Account Manager
Molex
Toronto, ON
Full-time
As a Customer Service Account Manager, you will serve as the primary point of contact for assigned customers, building strong relationships while driving customer satisfaction, revenue…
Added 24 mins ago
Manager - Area Sales
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Toronto, ON
Full-time
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Added 24 mins ago
General Manager - The Sutton Place Hotel, Revelstoke Mountain Resort
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The General Manager at Sutton Place Hotel is responsible for leading and overseeing all key operational departments, including Rooms Division, Maintenance and Strata Owner Relations. This…
Added 39 mins ago
AI-Native Full Stack Developer - Associate Manager / Manager
Accenture
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…move solutions beyond experimentation into secure, operational…
Added 53 mins ago
Support Services Attendant
Shannex Incorporated
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Full-time
Ensures that food quality, presentation, dining room appearance and service delivery meet established department standards
Added 53 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
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Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 53 mins ago
Information Technology - Project Manager, Technology Division
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$100,000 to $300,000 CAD / year
Full-time
…solutions for our accelerating business. As the IT Project Manager, Technology Division, you will work cross-functionally to transform strategy and goals into realized projects that create…
Added 54 mins ago
Manager, Professional Practice and Quality (Seniors Services)
Region of Waterloo
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Ensures service delivery and operations meet regulatory compliance requirements and person-centred service philosophy.
Added 54 mins ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Toronto, ON
…receive and process requests / orders from staff and coordinate…
Added 54 mins ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Canada
…receive and process requests / orders from staff and coordinate…
Added 1 hour ago
Senior Manager, Technical Support
Sectigo
Ottawa, ON
Full-time
We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.
Added 1 hour ago
Territory Manager - Fredericton
Brandt Group of Companies
Hanwell, NB
Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager for our Fredericton Positioning Technology location.
Added 1 hour ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Hanwell, NB
Full-time
Coordinate equipment check-ins, upfitting, and delivery schedules with Sales Coordinators to ensure timely and accurate fulfillment.
Added 1 hour ago
Heavy Equipment Technician - Leadhand - Construction & Forestry
Brandt Group of Companies
Cardinal, ON
Full-time
Adhere to service guidelines set by management to ensure consistent, quality service delivery.
Added 1 hour ago
Service Technician - Shop
Brandt Group of Companies
Mount Pearl, NL
Full-time
Operate within budgets and approvals established by the Service Manager.
Added 1 hour ago
Technical Trainer - Truck & Transport
Brandt Group of Companies
Mississauga, ON
Full-time
Schedule training delivery in collaboration with the Service Managers, Supervisors/Foremen, the Training Centre Manager, Training Coordinators, Training Administrators, and others.
Added 1 hour ago
Technical Trainer
Brandt Group of Companies
Mississauga, ON
Full-time
Schedule training delivery in collaboration with the Service Managers, Supervisors/Foremen, the Training Centre Manager, Training Coordinators, Training Administrators, and others.
Added 1 hour ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Peterborough, ON
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our Peterborough Construction & Forestry location.
Added 1 hour ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Peterborough, ON
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Underground & Tree Care Products for our Peterborough location. The Compact Construction Equipment Territory Manager…
Added 1 hour ago
Customer Service Representative - Fastfrate Group (Edmonton)
Fastfrate Group
Edmonton, AB
From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless,…
Added 1 hour ago
Service Manager
Brandt Group of Companies
Mount Pearl, NL
Full-time
Build and maintain strong relationships with customers and internal teams to support effective service delivery.
Added 1 hour ago
Account Executive
Marcus Evans Group
Montreal, QC
Full-time
…will develop into a Senior Account Executive and then Sales Manager after achieving initial milestones. We recognize excellence and are fully committed to developing impactful future…
Added 1 hour ago
Regional Contract Manager
Rockwell Automation
Cambridge, ON · Calgary, AB · Canada-Ontario-Cambridge-Saltsman Dr
Full-time
As a Contract Manager, you are responsible for the end-to-end execution, operationalization, governance, and performance management of customer and partner contracts. You will deliver…

Molex

Customer Service Account Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: 2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Your Job

As a Customer Service Account Manager, you will serve as the primary point of contact for assigned customers, building strong relationships while driving customer satisfaction, revenue growth, and operational excellence. You will partner closely with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping teams to ensure seamless execution of customer requirements, timely order fulfillment, and resolution of customer issues. This role plays a key part in creating long-term value through exceptional service, proactive communication, and continuous improvement.

Our Team

You will be part of the Commercial team supporting Molex Aerospace & Defense Solutions customers across a diverse portfolio of products and programs. Our team collaborates across Sales, Customer Service, Operations, Supply Chain, Planning, Engineering, Quality, and Manufacturing to deliver outstanding customer experiences, meet business objectives, and create mutual benefit for our customers and the organization.

What You Will Do

Develop and maintain strong relationships with assigned customers and key stakeholders while serving as the voice of the customer within the organization.
Serve as the primary point of contact for customer inquiries, orders, quotations, contracts, and account-related activities, ensuring timely responses and resolution of issues.
Support revenue growth initiatives by proactively engaging customers, identifying opportunities, and partnering with outside sales teams to execute account strategies.
Enter, process, update, and maintain customer orders within ERP and order management systems, ensuring customer requirements, pricing, quantities, delivery dates, and documentation are accurate.
Manage customer order fulfillment activities, including order acknowledgements, status updates, shipment notifications, delivery commitments, and other customer communications.
Monitor customer orders and collaborate with Production, Planning, Purchasing, Quality, Shipping, and Supply Chain teams regarding production schedules, material availability, shortages, delays, and delivery commitments.
Manage backorders, expedites, reschedules, shortages, production delays, and other order changes while proactively communicating impacts and solutions to customers.
Coordinate returns, RMAs, credits, replacements, and other customer service activities in accordance with company policies and procedures.
Act as the customer advocate by coordinating the timely resolution of technical, quality, delivery, and product-related issues with appropriate internal stakeholders.
Support territory forecasting activities, monitor account performance, maintain CRM opportunities and pipeline data, and assist in achieving sales objectives.
Participate in customer meetings, conference calls, and site visits as needed.
Generate reports, analyze account performance, and identify opportunities to improve processes, responsiveness, and customer satisfaction.
Provide backup support for other account managers and commercial team members as required.

Who You Are (Basic Qualifications)

High School Diploma or GED.
2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Experience managing customer orders, quotations, contracts, or account-related activities.
Experience working within ERP systems, order management platforms, CRM systems, or related business applications.
Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to effectively collaborate with internal and external stakeholders to resolve customer issues and drive results.

What Will Put You Ahead

Bachelor's degree in Business, Marketing, Sales, Supply Chain, or a related field.
Experience in the connector, interconnect, electronics, aerospace, defense, or manufacturing industries.
Experience supporting strategic customer accounts while contributing to revenue growth and customer retention initiatives.
Knowledge of customer forecasting, demand planning, contract review, and order fulfillment processes.
Experience working within a cross-functional manufacturing environment.
Familiarity with manufacturing processes, production schedules, inventory management, shipping procedures, product specifications, part numbers, and bills of material.
Experience analyzing sales data, forecasting trends, and managing customer pipelines within CRM systems.

Hiring Philosophy

All Koch companies value integrity, humility, respect, self-actualization, principled entrepreneurship, transformation, and compliance. As a Koch company, we seek individuals who are motivated to create value, challenge the status quo, and contribute to a culture of continuous improvement.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading global provider of electronic solutions, driving innovation and enabling progress across industries including aerospace and defense, transportation, medical, industrial, data communications, and consumer electronics. Our people, technologies, and manufacturing expertise help customers solve complex challenges through advanced connectivity, signal transmission, and electronic solutions that power the world's most critical applications.

Aerospace & Defense Solutions (ADS)

Molex's Aerospace & Defense Solutions (ADS) Division delivers mission-critical connectivity, signal technologies, and electronic solutions designed for the most demanding environments. Drawing on decades of engineering excellence and innovation, we support aerospace, defense, space, and other high-reliability markets where performance is essential and failure is not an option.

From enabling next-generation communications and data transfer to providing rugged interconnect and electronic solutions for mission-critical systems, our technologies help customers advance capabilities across air, land, sea, and space. At ADS, we combine deep technical expertise, operational excellence, and a culture of principled entrepreneurship to create value for our customers, communities, and one another.

Join us and help shape the future of aerospace and defense through innovation, reliability, and purpose-driven solutions.

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More about this job

Responsibilities

The Customer Service Account Manager serves as the primary point of contact for assigned customers, managing order fulfillment, account strategies, and issue resolution. They collaborate with internal teams such as Sales, Operations, and Supply Chain to ensure seamless execution and drive revenue growth.

Requirements

Candidates must have a High School Diploma or GED and at least 2 years of experience in customer service, account management, or inside sales. Proficiency in ERP and CRM systems, along with strong communication and organizational skills, is required.

Skills

Account management
Customer service
Order management
ERP systems
CRM systems
Inside sales
Communication
Organizational skills
Problem solving
Data analysis
Forecasting
Contract management
Supply chain coordination
Microsoft Office
Attention to detail
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Inside Sales
ERP
CRM
Order Fulfillment
Supply Chain
Aerospace
Defense
Manufacturing
Revenue Growth
Contract Review
Demand Planning
Inventory Management
Microsoft Excel
Stakeholder Management
RMA
Forecasting
Technical Support
Quality Assurance
Production Scheduling
Interconnect
Electronics
Data Analysis
Pipeline Management

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