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Added 1 hour ago
Client Advisor- EN
RBC
Valleyfield, PE
Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 1 hour ago
Client Advisor- EN
RBC
Longueuil, QC
Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 1 hour ago
Client Advisor- EN
RBC
Vaudreuil-Dorion, QC
Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 3 hours ago
Customer Service Account Manager
Molex
Toronto, ON
Full-time
2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Added 4 hours ago
Sales Associate
EssilorLuxottica Group
Vaughan, ON
…immersive retail experiences, to open Sunglass Hut shop-in-shops inside Bass Pro stores across North America. If you have a passion for inspiring others to enjoy and explore the great…
Added 5 hours ago
Sales Associate
Sunglass Hut
Vaughan, ON
Part-time
…immersive retail experiences, to open Sunglass Hut shop-in-shops inside Bass Pro stores across North America. If you have a passion for inspiring others to enjoy and explore the great…
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Business Development Specialist - Inside Sales (JPMorganChase)
JPMorganChase
Toronto, ON
Full-time
…payments and commerce needs. The Business Development Specialist – Inside Sales is responsible for driving new revenue by selling products and services to new and existing customers over…
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Assistant Branch Manager (St. Thomas)
Popular
St. Thomas, ON
Full-time
Promote sales and operations units integration. Assure strategies implementation and Bank Consultant productivity to achieve branch sales. Monthly review of sales, service and productivity…
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Wireless Store Manager
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Full-time
Lead and Inspire Your Team: Motivate and guide a team of Wireless Sales Representatives to achieve sales targets and objectives, while providing ongoing coaching, training, and development…
Added 5 hours ago
Wireless Store Manager
The Mobile Shop
Wasaga Beach, ON
Full-time
Lead and Inspire Your Team: Motivate and guide a team of Wireless Sales Representatives to achieve sales targets and objectives, while providing ongoing coaching, training, and development…
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Sales Coordinator
Brandt Group of Companies
Saskatoon, SK
Full-time
Provide Customer service and support for walk-in traffic, inside sales, and incoming/out going service/repair work
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Inside Salesperson-EN
Brogan Fire & Safety
Grande Prairie, AB
Full-time
Manage and prioritize customer requests coming through various channels (email, phone and online sales).
Added 5 hours ago
Call Center Agent Job Openings (Full-Time)
MCI
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Added 6 hours ago
Order Desk Lead
Brandt Group of Companies
Regina, SK
Full-time
Previous experience in inside sales, order desk, or parts/service coordination is preferred
Added 6 hours ago
Parts Representative - Order Desk
Brandt Group of Companies
Regina, SK
Full-time
Provide knowledgeable inside sales support by confirming delivery schedules, troubleshooting technical questions, and recommending parts that best fit customer needs.
Added 6 hours ago
Inside Sales Representive
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Halifax, NS
Full-time
Minimum of 2 years of experience in customer service, inside sales, sales support, or a related role.
Added 6 hours ago
Business Development Manager
Merit Kitchens Ltd.
Surrey, BC
$75,000 to $85,000 CAD / year
Full-time
…revenue-generating accounts. The BDM will develop and maintain a strong sales pipeline through proactive outreach, territory development, industry networking, and face-to-face prospecting,…
Added 7 hours ago
Experience the Difference in Whitehorse! FT Physiotherapist – Signing Bonus and Relocation Support.
Physiotherapy Association
Whitehorse, YT
Full-time
…hour flights to Vancouver, Calgary and Edmonton and direct service to Toronto, Victoria, Kelowna and Yellowknife. Northern tax deduction, Yukon travel credits, no provincial sales tax, and…
Added 7 hours ago
Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 7 hours ago
Merchandising Associate: Full Time (6M Contract) - VANCOUVER
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 7 hours ago
Sales Associate
The Salvation Army in Canada
Melfort, SK
Part-time
The Sales Associate provides excellent customer service to customers, sorts incoming products, receives donations and assists the store supervisor with the maintenance of store operations.…
Added 7 hours ago
Store Associate
The Salvation Army in Canada
Toronto, ON
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 7 hours ago
Store Associate
The Salvation Army in Canada
Toronto, ON
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 7 hours ago
Store Associate
The Salvation Army in Canada
Calgary, AB
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 7 hours ago
07384 Inside Sales
CosmoProf Beauty
Bolton, ON
Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…

Molex

Customer Service Account Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: 2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Your Job

As a Customer Service Account Manager, you will serve as the primary point of contact for assigned customers, building strong relationships while driving customer satisfaction, revenue growth, and operational excellence. You will partner closely with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping teams to ensure seamless execution of customer requirements, timely order fulfillment, and resolution of customer issues. This role plays a key part in creating long-term value through exceptional service, proactive communication, and continuous improvement.

Our Team

You will be part of the Commercial team supporting Molex Aerospace & Defense Solutions customers across a diverse portfolio of products and programs. Our team collaborates across Sales, Customer Service, Operations, Supply Chain, Planning, Engineering, Quality, and Manufacturing to deliver outstanding customer experiences, meet business objectives, and create mutual benefit for our customers and the organization.

What You Will Do

Develop and maintain strong relationships with assigned customers and key stakeholders while serving as the voice of the customer within the organization.
Serve as the primary point of contact for customer inquiries, orders, quotations, contracts, and account-related activities, ensuring timely responses and resolution of issues.
Support revenue growth initiatives by proactively engaging customers, identifying opportunities, and partnering with outside sales teams to execute account strategies.
Enter, process, update, and maintain customer orders within ERP and order management systems, ensuring customer requirements, pricing, quantities, delivery dates, and documentation are accurate.
Manage customer order fulfillment activities, including order acknowledgements, status updates, shipment notifications, delivery commitments, and other customer communications.
Monitor customer orders and collaborate with Production, Planning, Purchasing, Quality, Shipping, and Supply Chain teams regarding production schedules, material availability, shortages, delays, and delivery commitments.
Manage backorders, expedites, reschedules, shortages, production delays, and other order changes while proactively communicating impacts and solutions to customers.
Coordinate returns, RMAs, credits, replacements, and other customer service activities in accordance with company policies and procedures.
Act as the customer advocate by coordinating the timely resolution of technical, quality, delivery, and product-related issues with appropriate internal stakeholders.
Support territory forecasting activities, monitor account performance, maintain CRM opportunities and pipeline data, and assist in achieving sales objectives.
Participate in customer meetings, conference calls, and site visits as needed.
Generate reports, analyze account performance, and identify opportunities to improve processes, responsiveness, and customer satisfaction.
Provide backup support for other account managers and commercial team members as required.

Who You Are (Basic Qualifications)

High School Diploma or GED.
2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Experience managing customer orders, quotations, contracts, or account-related activities.
Experience working within ERP systems, order management platforms, CRM systems, or related business applications.
Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to effectively collaborate with internal and external stakeholders to resolve customer issues and drive results.

What Will Put You Ahead

Bachelor's degree in Business, Marketing, Sales, Supply Chain, or a related field.
Experience in the connector, interconnect, electronics, aerospace, defense, or manufacturing industries.
Experience supporting strategic customer accounts while contributing to revenue growth and customer retention initiatives.
Knowledge of customer forecasting, demand planning, contract review, and order fulfillment processes.
Experience working within a cross-functional manufacturing environment.
Familiarity with manufacturing processes, production schedules, inventory management, shipping procedures, product specifications, part numbers, and bills of material.
Experience analyzing sales data, forecasting trends, and managing customer pipelines within CRM systems.

Hiring Philosophy

All Koch companies value integrity, humility, respect, self-actualization, principled entrepreneurship, transformation, and compliance. As a Koch company, we seek individuals who are motivated to create value, challenge the status quo, and contribute to a culture of continuous improvement.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading global provider of electronic solutions, driving innovation and enabling progress across industries including aerospace and defense, transportation, medical, industrial, data communications, and consumer electronics. Our people, technologies, and manufacturing expertise help customers solve complex challenges through advanced connectivity, signal transmission, and electronic solutions that power the world's most critical applications.

Aerospace & Defense Solutions (ADS)

Molex's Aerospace & Defense Solutions (ADS) Division delivers mission-critical connectivity, signal technologies, and electronic solutions designed for the most demanding environments. Drawing on decades of engineering excellence and innovation, we support aerospace, defense, space, and other high-reliability markets where performance is essential and failure is not an option.

From enabling next-generation communications and data transfer to providing rugged interconnect and electronic solutions for mission-critical systems, our technologies help customers advance capabilities across air, land, sea, and space. At ADS, we combine deep technical expertise, operational excellence, and a culture of principled entrepreneurship to create value for our customers, communities, and one another.

Join us and help shape the future of aerospace and defense through innovation, reliability, and purpose-driven solutions.

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More about this job

Responsibilities

The Customer Service Account Manager serves as the primary point of contact for assigned customers, managing order fulfillment, account strategies, and issue resolution. They collaborate with internal teams such as Sales, Operations, and Supply Chain to ensure seamless execution and drive revenue growth.

Requirements

Candidates must have a High School Diploma or GED and at least 2 years of experience in customer service, account management, or inside sales. Proficiency in ERP and CRM systems, along with strong communication and organizational skills, is required.

Skills

Account management
Customer service
Order management
ERP systems
CRM systems
Inside sales
Communication
Organizational skills
Problem solving
Data analysis
Forecasting
Contract management
Supply chain coordination
Microsoft Office
Attention to detail
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Inside Sales
ERP
CRM
Order Fulfillment
Supply Chain
Aerospace
Defense
Manufacturing
Revenue Growth
Contract Review
Demand Planning
Inventory Management
Microsoft Excel
Stakeholder Management
RMA
Forecasting
Technical Support
Quality Assurance
Production Scheduling
Interconnect
Electronics
Data Analysis
Pipeline Management

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