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Added 12 mins ago
Office Manager (11+ Month Contract)
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Contract
Recruitment Partners is seeking an Office Manager to provide maternity leave coverage and support the day‑to‑day operations of a fast‑paced professional services environment. This role is…
Added 26 mins ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 41 mins ago
Territory Manager - Peterbilt
Brandt Group of Companies
Lloydminster, SK
Full-time
The Territory Manager – Transportation role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the goal of…
Added 41 mins ago
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Sudbury, ON · Greater Sudbury, ON
Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 41 mins ago
Customer Service Account Manager
Molex
Toronto, ON
Full-time
As a Customer Service Account Manager, you will serve as the primary point of contact for assigned customers, building strong relationships while driving customer satisfaction, revenue…
Added 41 mins ago
Store Manager (Koodo) | Londonderry Mall
Decisive Farming by TELUS Agriculture
Edmonton, AB
Full-time
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 41 mins ago
Store Manager (Koodo) | Kingsway Mall
Decisive Farming by TELUS Agriculture
Edmonton, AB
Full-time
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 41 mins ago
FOH Management - Assistant General Manager
Northland Properties
Edmonton, AB
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 56 mins ago
Assistant Location Manger
Service Corporation International
Hamilton, ON
Full-time
As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the…
Added 56 mins ago
Sales Associate
Staples Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 56 mins ago
Conseiller(ère) beauté Beauty Advisor - Tom Ford
Holt Renfrew
Montreal, QC
Full-time
…lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume…
Added 1 hour ago
Assistant Manager
EssilorLuxottica Group
Vancouver, BC
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
Senior Manager, Technical Support
Sectigo
Ottawa, ON
Full-time
We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.
Added 1 hour ago
Territory Manager - Fredericton
Brandt Group of Companies
Hanwell, NB
Full-time
The Territory Manager is responsible for driving business growth and market share within an assigned Area of Responsibility (AoR). This role focuses on building and maintaining strong…
Added 1 hour ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Hanwell, NB
Full-time
Develop and execute territory sales strategies to maximize revenue and expand market share within the assigned Area of Responsibility (AOR).
Added 1 hour ago
Territory Manager
Brandt Group of Companies
Hanwell, NB
Full-time
Submit lost sales reports on a timely basis. Lost sales reports are to be filled out on all lost sales and submitted on a weekly basis to the manager. These are a must to receive, as…
Added 1 hour ago
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Peterborough, ON
Full-time
The Compact Construction Equipment Territory Manager is responsible for selling new and used compact construction equipment within an assigned Area of Responsibility (AOR). This role…
Added 1 hour ago
Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Peterborough, ON
Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Underground & Tree Care Products for our Peterborough location. The Compact Construction Equipment Territory Manager…
Added 1 hour ago
GARAGE - Seasonal Sales Associate - Upper Canada Mall
Groupe Dynamite
Newmarket, ON
Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
CSA
Brandt Group of Companies
Whitby, ON
Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 1 hour ago
Retail Finance Manager_CA
Brandt Group of Companies
Bedford, NS
Full-time
The Retail Finance Manager is responsible for promoting and managing all aspects of Brandt Finance services to support wholegoods sales for Brandt Tractor Ltd. This role focuses on…
Added 1 hour ago
Customer Service Representative - Fastfrate Group (Edmonton)
Fastfrate Group
Edmonton, AB
Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until…
Added 1 hour ago
Service Manager
Brandt Group of Companies
Mount Pearl, NL
Full-time
Coordinate with parts and sales to ensure parts availability and minimize service downtime.
Added 1 hour ago
Account Manager- Ag Retail
Crop Management Network Inc.
Mayerthorpe, AB
Full-time
We are growing our team and hiring an Account Manager – Sales to support customers in Mayerthorpe and surrounding areas.
Added 1 hour ago
Part Time Tailor
Tailored Brands
Toronto, ON
Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring and pressing techniques.

Molex

Customer Service Account Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: 2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Your Job

As a Customer Service Account Manager, you will serve as the primary point of contact for assigned customers, building strong relationships while driving customer satisfaction, revenue growth, and operational excellence. You will partner closely with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping teams to ensure seamless execution of customer requirements, timely order fulfillment, and resolution of customer issues. This role plays a key part in creating long-term value through exceptional service, proactive communication, and continuous improvement.

Our Team

You will be part of the Commercial team supporting Molex Aerospace & Defense Solutions customers across a diverse portfolio of products and programs. Our team collaborates across Sales, Customer Service, Operations, Supply Chain, Planning, Engineering, Quality, and Manufacturing to deliver outstanding customer experiences, meet business objectives, and create mutual benefit for our customers and the organization.

What You Will Do

Develop and maintain strong relationships with assigned customers and key stakeholders while serving as the voice of the customer within the organization.
Serve as the primary point of contact for customer inquiries, orders, quotations, contracts, and account-related activities, ensuring timely responses and resolution of issues.
Support revenue growth initiatives by proactively engaging customers, identifying opportunities, and partnering with outside sales teams to execute account strategies.
Enter, process, update, and maintain customer orders within ERP and order management systems, ensuring customer requirements, pricing, quantities, delivery dates, and documentation are accurate.
Manage customer order fulfillment activities, including order acknowledgements, status updates, shipment notifications, delivery commitments, and other customer communications.
Monitor customer orders and collaborate with Production, Planning, Purchasing, Quality, Shipping, and Supply Chain teams regarding production schedules, material availability, shortages, delays, and delivery commitments.
Manage backorders, expedites, reschedules, shortages, production delays, and other order changes while proactively communicating impacts and solutions to customers.
Coordinate returns, RMAs, credits, replacements, and other customer service activities in accordance with company policies and procedures.
Act as the customer advocate by coordinating the timely resolution of technical, quality, delivery, and product-related issues with appropriate internal stakeholders.
Support territory forecasting activities, monitor account performance, maintain CRM opportunities and pipeline data, and assist in achieving sales objectives.
Participate in customer meetings, conference calls, and site visits as needed.
Generate reports, analyze account performance, and identify opportunities to improve processes, responsiveness, and customer satisfaction.
Provide backup support for other account managers and commercial team members as required.

Who You Are (Basic Qualifications)

High School Diploma or GED.
2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Experience managing customer orders, quotations, contracts, or account-related activities.
Experience working within ERP systems, order management platforms, CRM systems, or related business applications.
Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to effectively collaborate with internal and external stakeholders to resolve customer issues and drive results.

What Will Put You Ahead

Bachelor's degree in Business, Marketing, Sales, Supply Chain, or a related field.
Experience in the connector, interconnect, electronics, aerospace, defense, or manufacturing industries.
Experience supporting strategic customer accounts while contributing to revenue growth and customer retention initiatives.
Knowledge of customer forecasting, demand planning, contract review, and order fulfillment processes.
Experience working within a cross-functional manufacturing environment.
Familiarity with manufacturing processes, production schedules, inventory management, shipping procedures, product specifications, part numbers, and bills of material.
Experience analyzing sales data, forecasting trends, and managing customer pipelines within CRM systems.

Hiring Philosophy

All Koch companies value integrity, humility, respect, self-actualization, principled entrepreneurship, transformation, and compliance. As a Koch company, we seek individuals who are motivated to create value, challenge the status quo, and contribute to a culture of continuous improvement.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading global provider of electronic solutions, driving innovation and enabling progress across industries including aerospace and defense, transportation, medical, industrial, data communications, and consumer electronics. Our people, technologies, and manufacturing expertise help customers solve complex challenges through advanced connectivity, signal transmission, and electronic solutions that power the world's most critical applications.

Aerospace & Defense Solutions (ADS)

Molex's Aerospace & Defense Solutions (ADS) Division delivers mission-critical connectivity, signal technologies, and electronic solutions designed for the most demanding environments. Drawing on decades of engineering excellence and innovation, we support aerospace, defense, space, and other high-reliability markets where performance is essential and failure is not an option.

From enabling next-generation communications and data transfer to providing rugged interconnect and electronic solutions for mission-critical systems, our technologies help customers advance capabilities across air, land, sea, and space. At ADS, we combine deep technical expertise, operational excellence, and a culture of principled entrepreneurship to create value for our customers, communities, and one another.

Join us and help shape the future of aerospace and defense through innovation, reliability, and purpose-driven solutions.

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More about this job

Responsibilities

The Customer Service Account Manager serves as the primary point of contact for assigned customers, managing order fulfillment, account strategies, and issue resolution. They collaborate with internal teams such as Sales, Operations, and Supply Chain to ensure seamless execution and drive revenue growth.

Requirements

Candidates must have a High School Diploma or GED and at least 2 years of experience in customer service, account management, or inside sales. Proficiency in ERP and CRM systems, along with strong communication and organizational skills, is required.

Skills

Account management
Customer service
Order management
ERP systems
CRM systems
Inside sales
Communication
Organizational skills
Problem solving
Data analysis
Forecasting
Contract management
Supply chain coordination
Microsoft Office
Attention to detail
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Inside Sales
ERP
CRM
Order Fulfillment
Supply Chain
Aerospace
Defense
Manufacturing
Revenue Growth
Contract Review
Demand Planning
Inventory Management
Microsoft Excel
Stakeholder Management
RMA
Forecasting
Technical Support
Quality Assurance
Production Scheduling
Interconnect
Electronics
Data Analysis
Pipeline Management

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