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Added 37 mins ago
Assistant Manager, Operations | Masonville Place
lululemon
London, ON
Full-time
Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly…
Added 37 mins ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
The selected candidate will report to the Senior Manager of Cybersecurity and will be part of a highly dynamic team where leaders and members are encouraged to exceed expectations.
Added 37 mins ago
Assistant Manager, Guest Experience | Masonville Place
lululemon
London, ON
Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 1 hour ago
Commercial Account Manager
Creston & District Credit Union
Creston, BC
Full-time
We are seeking a community-minded, analytically sharp Commercial Account Manager to manage and grow a diverse commercial credit portfolio within our vibrant service region of over 10,000…
Added 1 hour ago
Outside Sales Representative
Cross Country Canada Supplies & Rentals
Grande Prairie, AB
Full-time
We are currently seeking a motivated Outside Sales Representative to join our team at our Grande Prairie, Alberta branch. Candidates must be local to the Grande Prairie and surrounding…
Added 1 hour ago
Sales Manager, Velocity (Canada)
Stripe
Toronto, ON
Full-time
The Velocity Sales team engages with some of the largest and fastest-growing businesses in the world to unlock revenue potential through Stripe’s platform. Today, over 55,000 Canadian…
Added 2 hours ago
Project / Specialty Cleaner
ServiceMaster Clean of Canada
Calgary, AB
Full-time
Reporting to the Operations Manager, the Project/Specialty Cleaner will be responsible for managing and conducting various general cleaning services at assigned residential and commercial…
Added 2 hours ago
Quality Assurance Manager
Redpath Sugar Ltd
Belleville, ON
Full-time
Work with the Plant Team and Sales on new product development including supporting plant trials.
Added 2 hours ago
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Quebec, QC
Full-time
Added 2 hours ago
Head of FSO
Ericsson
Toronto, ON
Full-time
Experience with pre-sales and business start-up activities including business case creation, costing, staff dimensioning, and organizational design
Added 2 hours ago
Senior Account Manager
Weir Minerals
Fort McMurray, AB
Full-time
⦿ Technical Expertise: Apply an enhanced technical understanding of Weir’s product portfolio including design, installation, operation, and maintenance to support customer needs and exceed…
Added 2 hours ago
Senior Account Manager
Weir Minerals
Calgary, AB
Full-time
⦿ Technical Expertise: Apply an enhanced technical understanding of Weir’s product portfolio including design, installation, operation, and maintenance to support customer needs and exceed…
Added 2 hours ago
Manager of Long-Term Care Services
IPAC Consulting - Infection Control
Woodstock, ON
Full-time
We are seeking an experienced and driven Manager of Long-Term Care Services to lead this division, oversee consultants, ensure regulatory compliance, and drive exceptional client outcomes.…
Added 2 hours ago
Seasonal Holiday Team Lead- New Sudbury Centre
Cherry Hill Programs
Sudbury, ON · Greater Sudbury, ON
Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 3 hours ago
Seasonal Holiday Team Lead- Halifax Shopping Centre
Cherry Hill Programs
Halifax, NS
Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 3 hours ago
Seasonal Holiday Team Lead- Station Mall
Cherry Hill Programs
Sault Ste. Marie, ON
Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 3 hours ago
Seasonal Holiday Team Lead- Regent Mall
Cherry Hill Programs
Fredericton, NB
Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 3 hours ago
Seasonal Holiday Team Lead- Georgian Mall
Cherry Hill Programs
Barrie, ON
Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 3 hours ago
Technical Account Manager – Mining & Resource Specialist
IMCD Group B.V.
Canada
sales in the mining and resources sector. The posting will be Ontario or Quebec
Added 3 hours ago
Territory Sales Manager- Eastern Canada
Navien, Inc.
Canada
Full-time
…keeping the big picture in mind. In addition, the territory manager must be highly self-motivated, have a positive attitude and be resourceful and enthusiastic about sales and continued…
Added 3 hours ago
Customer Success Manager
MissionPerform
Mississauga, ON
$75,000 to $110,000 CAD / year
Own the end-to-end proposal management process, coordinating input from sales, delivery, and technical teams to ensure accurate, on-time, and compelling submissions.
Added 3 hours ago
Union Store Associate
The Salvation Army in Canada
Regina, SK
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 hours ago
Store Associate
The Salvation Army in Canada
Ottawa, ON
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 hours ago
Sales Representative
Federal Signal Corporation
AB · Edmonton, AB
Full-time
The Sales Associate plays a key role in driving business growth by prospecting, securing new clients, and maintaining strong relationships within Western Canada. Reporting to the Sales and…
Added 3 hours ago
Store Associate
The Salvation Army Canada and Bermuda Territory
Ottawa, ON · Richmond, BC
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.

Molex

Customer Service Account Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: 2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Your Job

As a Customer Service Account Manager, you will serve as the primary point of contact for assigned customers, building strong relationships while driving customer satisfaction, revenue growth, and operational excellence. You will partner closely with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping teams to ensure seamless execution of customer requirements, timely order fulfillment, and resolution of customer issues. This role plays a key part in creating long-term value through exceptional service, proactive communication, and continuous improvement.

Our Team

You will be part of the Commercial team supporting Molex Aerospace & Defense Solutions customers across a diverse portfolio of products and programs. Our team collaborates across Sales, Customer Service, Operations, Supply Chain, Planning, Engineering, Quality, and Manufacturing to deliver outstanding customer experiences, meet business objectives, and create mutual benefit for our customers and the organization.

What You Will Do

Develop and maintain strong relationships with assigned customers and key stakeholders while serving as the voice of the customer within the organization.
Serve as the primary point of contact for customer inquiries, orders, quotations, contracts, and account-related activities, ensuring timely responses and resolution of issues.
Support revenue growth initiatives by proactively engaging customers, identifying opportunities, and partnering with outside sales teams to execute account strategies.
Enter, process, update, and maintain customer orders within ERP and order management systems, ensuring customer requirements, pricing, quantities, delivery dates, and documentation are accurate.
Manage customer order fulfillment activities, including order acknowledgements, status updates, shipment notifications, delivery commitments, and other customer communications.
Monitor customer orders and collaborate with Production, Planning, Purchasing, Quality, Shipping, and Supply Chain teams regarding production schedules, material availability, shortages, delays, and delivery commitments.
Manage backorders, expedites, reschedules, shortages, production delays, and other order changes while proactively communicating impacts and solutions to customers.
Coordinate returns, RMAs, credits, replacements, and other customer service activities in accordance with company policies and procedures.
Act as the customer advocate by coordinating the timely resolution of technical, quality, delivery, and product-related issues with appropriate internal stakeholders.
Support territory forecasting activities, monitor account performance, maintain CRM opportunities and pipeline data, and assist in achieving sales objectives.
Participate in customer meetings, conference calls, and site visits as needed.
Generate reports, analyze account performance, and identify opportunities to improve processes, responsiveness, and customer satisfaction.
Provide backup support for other account managers and commercial team members as required.

Who You Are (Basic Qualifications)

High School Diploma or GED.
2+ years of experience in customer service, account management, inside sales, or a related commercial role.
Experience managing customer orders, quotations, contracts, or account-related activities.
Experience working within ERP systems, order management platforms, CRM systems, or related business applications.
Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to effectively collaborate with internal and external stakeholders to resolve customer issues and drive results.

What Will Put You Ahead

Bachelor's degree in Business, Marketing, Sales, Supply Chain, or a related field.
Experience in the connector, interconnect, electronics, aerospace, defense, or manufacturing industries.
Experience supporting strategic customer accounts while contributing to revenue growth and customer retention initiatives.
Knowledge of customer forecasting, demand planning, contract review, and order fulfillment processes.
Experience working within a cross-functional manufacturing environment.
Familiarity with manufacturing processes, production schedules, inventory management, shipping procedures, product specifications, part numbers, and bills of material.
Experience analyzing sales data, forecasting trends, and managing customer pipelines within CRM systems.

Hiring Philosophy

All Koch companies value integrity, humility, respect, self-actualization, principled entrepreneurship, transformation, and compliance. As a Koch company, we seek individuals who are motivated to create value, challenge the status quo, and contribute to a culture of continuous improvement.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading global provider of electronic solutions, driving innovation and enabling progress across industries including aerospace and defense, transportation, medical, industrial, data communications, and consumer electronics. Our people, technologies, and manufacturing expertise help customers solve complex challenges through advanced connectivity, signal transmission, and electronic solutions that power the world's most critical applications.

Aerospace & Defense Solutions (ADS)

Molex's Aerospace & Defense Solutions (ADS) Division delivers mission-critical connectivity, signal technologies, and electronic solutions designed for the most demanding environments. Drawing on decades of engineering excellence and innovation, we support aerospace, defense, space, and other high-reliability markets where performance is essential and failure is not an option.

From enabling next-generation communications and data transfer to providing rugged interconnect and electronic solutions for mission-critical systems, our technologies help customers advance capabilities across air, land, sea, and space. At ADS, we combine deep technical expertise, operational excellence, and a culture of principled entrepreneurship to create value for our customers, communities, and one another.

Join us and help shape the future of aerospace and defense through innovation, reliability, and purpose-driven solutions.

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More about this job

Responsibilities

The Customer Service Account Manager serves as the primary point of contact for assigned customers, managing order fulfillment, account strategies, and issue resolution. They collaborate with internal teams such as Sales, Operations, and Supply Chain to ensure seamless execution and drive revenue growth.

Requirements

Candidates must have a High School Diploma or GED and at least 2 years of experience in customer service, account management, or inside sales. Proficiency in ERP and CRM systems, along with strong communication and organizational skills, is required.

Skills

Account management
Customer service
Order management
ERP systems
CRM systems
Inside sales
Communication
Organizational skills
Problem solving
Data analysis
Forecasting
Contract management
Supply chain coordination
Microsoft Office
Attention to detail
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Account Management
Inside Sales
ERP
CRM
Order Fulfillment
Supply Chain
Aerospace
Defense
Manufacturing
Revenue Growth
Contract Review
Demand Planning
Inventory Management
Microsoft Excel
Stakeholder Management
RMA
Forecasting
Technical Support
Quality Assurance
Production Scheduling
Interconnect
Electronics
Data Analysis
Pipeline Management

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