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Added 15 mins ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Trois-Rivières, QC
- Part-time
Online Order Pick-Up Specialist: Prepare and package online orders to make holiday shopping a breeze for our customers!
Added 29 mins ago
AI
International Trade Compliance Consultant
Apotex Inc.
Toronto, ON · North York, ON
- $72,284 to $101,198 CAD / year
- Full-time
Serve as the senior technical specialist/advisor to the organization for all matters pertaining to movement of all goods and materials on an international scale. Collaborate with the launch…
Added 29 mins ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a NETWORK AND SYSTEMS SPECIALIST to join our team.
Added 45 mins ago
Network & Systems Support Specialist Trainee CANADA
CLAAS
Regina, SK
The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to…
Added 45 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 59 mins ago
Autobody Technician
Kirmac Collision and Autoglass
Kelowna, BC
Opportunities to grow into technical specialist or leadership roles
Added 59 mins ago
Paint Mixer Specialist
State Window Corporation
Vaughan, ON
Reporting directly to the Production Manager on all matters. The Paint Mixer Specialist is responsible for color matching, paint mixing, testing, quality control and maintaining accurate…
Added 59 mins ago
EM
Product Specialist, evertz.io
Evertz Microsystems Limited
Burlington, ON
- Full-time
As a Product Specialist, you'll be the technical bridge between our customers, product design, engineering, and operations - working hands-on with configuration, deployment, and cloud…
Added 1 hour ago
Investment & Personal Banking Specialist - La Prairie, QC
Scotiabank
La Prairie, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 1 hour ago
CP
Process Technician
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
- Full-time
…skills in your primary area and a secondary area, becoming a specialist in one and supporting others. You will assist in maintaining production schedules, ensuring compliance with safety…
Added 1 hour ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
Added 1 hour ago
AH
Health Information Management Professional I
Alberta Health Services
AB · Edmonton, AB
- Temporary
…with strong organizational, time management, analytical, and technical skills to effectively handle demands of workload and deadlines, working effectively under pressure and showing good…
Added 2 hours ago
Payroll Specialist
Tigercat | MacDonald Steel
Cambridge, ON
Reporting to the Vice President of Finance, the Payroll Specialist is responsible for the accurate, timely, and compliant administration of payroll for more than 2,000 employees across…
Added 2 hours ago
OC
technical sales specialist
Open Connection
Nanaimo, BC
- Full-time
Supervise activities of other technical sales specialists
Added 2 hours ago
C
Account Management Specialist Senior
Cummins
Clairmont, AB
- Full-time
We are looking for a talented Account Management Specialist Senior to join our team specializing in sales for our On-Highway segment in Alberta.
Added 2 hours ago
Q
Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Specialist I. The Power Systems Specialist is responsible for providing technical and engineering support for field work, and office work…
Added 2 hours ago
SE
Project Design Specialist/ Spécialiste en conception de projets
Siemens Energy
Montreal, QC
- Full-time
You will output DFMEAs, designs, models, schemes, technical presentations, technical specifications, design guidelines & best practices, amongst other deliverables.
Added 2 hours ago
AA
Spécialiste en dimensionnement des systèmes d'air (Analyse de Performance) / Air System Sizing Specialist (Performance Analysis)
Airbus Aircraft
Montreal, QC
- Full-time
Added 2 hours ago
AA
Spécialiste en charges et dynamique / Loads & Dynamics Specialist
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for a Loads & Dynamics Specialist to join our Flight Physics team based in Mirabel (Québe
Added 2 hours ago
I
IMPONEXPO BUILDER COHORT
ImpoNexpo
Toronto, ON
- Full-time
You may be a senior engineer, AI researcher, product designer, technical founder, data specialist, research engineer, open-source contributor or an unusually capable emerging talent.
Added 3 hours ago
MU
Dental Hygienist
McGill University
Montreal, QC
- Full-time
(ii) Provides instruction and technical assistance to dental students during radiographic procedures
Added 4 hours ago
EA
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
- Full-time
This is more than a job -- it's your entry point into the dynamic group insurance industry. As a Group Benefits Specialist, you'll gain hands-on experience with Canada's top benefits…
Added 4 hours ago
M
Sales Executive, Cloud & AI
Microsoft
Toronto, ON
- Full-time
As a Sales Executive, Cloud &AI, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 4 hours ago
C
Associate Controls Specialist,
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
…who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for…
Added 4 hours ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Position: Managed Accounts Supervision Specialist

Molex

Customer Service Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 2+ years of experience in customer service, inside sales, order management, account support, or a related commercial role.
Posting language: English
Posted: Oct 2, 2026

Original job description

Your Job

As a Customer Service Specialist, you will serve as a primary point of contact for assigned customers, providing responsive support and coordinating customer requirements across the organization. You will partner closely with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping teams to support timely order fulfillment, resolve customer issues, and deliver an exceptional customer experience. This role plays an important part in creating long-term value through proactive communication, strong execution, and continuous improvement.

Our Team

You will be part of the Commercial team supporting Molex Aerospace & Defense Solutions customers across a diverse portfolio of products and programs. Our team collaborates across Sales, Customer Service, Operations, Supply Chain, Planning, Engineering, Quality, and Manufacturing to deliver outstanding customer experiences, meet business objectives, and create mutual benefit for our customers and the organization.

What You Will Do

Develop and maintain strong relationships with assigned customers and key stakeholders while representing customer needs within the organization.
Serve as a primary point of contact for customer inquiries, orders, quotations, contracts, and related activities, ensuring timely responses and resolution of issues.
Support customer retention and revenue growth initiatives by proactively engaging customers, identifying needs and opportunities, and partnering with Sales to support account strategies.
Enter, process, update, and maintain customer orders within ERP and order management systems, ensuring customer requirements, pricing, quantities, delivery dates, and documentation are accurate.
Manage customer order fulfillment activities, including order acknowledgements, status updates, shipment notifications, delivery commitments, and other customer communications.
Monitor customer orders and collaborate with Production, Planning, Purchasing, Quality, Shipping, and Supply Chain regarding production schedules, material availability, shortages, delays, and delivery commitments.
Manage backorders, expedites, reschedules, shortages, production delays, and other order changes while proactively communicating impacts and solutions to customers.
Coordinate returns, RMAs, credits, replacements, and other customer service activities in accordance with company policies and procedures.
Act as a customer advocate by coordinating the timely resolution of technical, quality, delivery, and product-related issues with appropriate internal stakeholders.
Support forecasting activities, monitor customer activity, maintain CRM opportunities and pipeline information, and provide data and insights to support sales objectives.
Participate in customer meetings, conference calls, and site visits as needed.
Generate reports, analyze customer and order performance, and identify opportunities to improve processes, responsiveness, and customer satisfaction.
Provide backup support for other Customer Service and Commercial team members as required.

Who You Are (Basic Qualifications)

High School Diploma or GED.
2+ years of experience in customer service, inside sales, order management, account support, or a related commercial role.
Experience managing customer orders, quotations, contracts, or related customer activities.
Experience working within ERP systems, order management platforms, CRM systems, or related business applications.
Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to effectively collaborate with internal and external stakeholders to resolve customer issues and drive results.

What Will Put You Ahead

Bachelor's degree in Business, Marketing, Sales, Supply Chain, or a related field.
Experience in the connector, interconnect, electronics, aerospace, defense, or manufacturing industries.
Experience supporting strategic customer accounts and customer retention initiatives.
Knowledge of customer forecasting, demand planning, contract review, and order fulfillment processes.
Experience working within a cross-functional manufacturing environment.
Familiarity with manufacturing processes, production schedules, inventory management, shipping procedures, product specifications, part numbers, and bills of material.
Experience analyzing sales or customer data, forecasting trends, and maintaining customer information and opportunities within CRM systems.

Compensation

For this role, we anticipate paying $65,000-$75,000 CAD base per year. This role is eligible for variable pay, issued as a monetary bonus or in another form

Hiring Philosophy

All Koch companies value integrity, humility, respect, self-actualization, principled entrepreneurship, transformation, and compliance. As a Koch company, we seek individuals who are motivated to create value, challenge the status quo, and contribute to a culture of continuous improvement.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading global provider of electronic solutions, driving innovation and enabling progress across industries including aerospace and defense, transportation, medical, industrial, data communications, and consumer electronics. Our people, technologies, and manufacturing expertise help customers solve complex challenges through advanced connectivity, signal transmission, and electronic solutions that power the world's most critical applications.

Aerospace & Defense Solutions (ADS)

Molex's Aerospace & Defense Solutions (ADS) Division delivers mission-critical connectivity, signal technologies, and electronic solutions designed for the most demanding environments. Drawing on decades of engineering excellence and innovation, we support aerospace, defense, space, and other high-reliability markets where performance is essential and failure is not an option.

From enabling next-generation communications and data transfer to providing rugged interconnect and electronic solutions for mission-critical systems, our technologies help customers advance capabilities across air, land, sea, and space. At ADS, we combine deep technical expertise, operational excellence, and a culture of principled entrepreneurship to create value for our customers, communities, and one another.

Join us and help shape the future of aerospace and defense through innovation, reliability, and purpose-driven solutions.

AODA

In accordance with The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), AirBorn Flexible Circuits, Inc. will provide reasonable accommodation upon request to persons with disabilities during the recruitment process.

Regulatory Compliance: As a condition of employment, the selected candidate must be eligible for registration with the Controlled Goods Program (CGP) and satisfy a security assessment conducted by the company’s Designated Official.
Operational Readiness: This position is for an immediate vacancy. The selected candidate must be able to meet all security requirements for unescorted access to the facility prior to their start date.
Background Verification for the selected candidate: Any offer of employment is contingent upon a positive security assessment in compliance with the Defence Production Act and CGP requirements.

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More about this job

Responsibilities

Manage customer relationships and serve as the primary contact for inquiries, orders, quotations, contracts, fulfillment updates, and service issues. Coordinate with internal teams to resolve order and product challenges, support account growth and forecasting, and improve customer satisfaction and processes.

Requirements

Requires a high school diploma or GED, at least two years of relevant customer service, inside sales, order management, or account support experience, and experience with customer orders or related activities. Candidates should have ERP or CRM experience, Microsoft Office proficiency, strong communication and organizational skills, and the ability to collaborate across teams.

Skills

Customer Service
Order Management
ERP Systems
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Customer Communication
Order Fulfillment
Quotation and Contract Management
Cross-Functional Collaboration
Issue Resolution
Forecasting
Data Analysis
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Management
Account Support
ERP Systems
CRM Systems
Microsoft Office
Order Fulfillment
Customer Retention
Revenue Growth
Quotations
Contracts
Forecasting
Demand Planning
Supply Chain
Production Scheduling
Inventory Management
Shipping
Quality
Manufacturing
Aerospace
Defense
Electronics
Connector Industry
Cross-Functional Collaboration
Data Analysis
Process Improvement
Controlled Goods Program
Security Assessment

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