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Added 2 mins ago
WL
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
…Product Management, and Client Relation, the Internal Sales Specialist ensures complete ownership and resolution of customer requests and…
Added 2 mins ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
Building strong, professional relationships with internal operational teams, terminal personnel, drivers, and external customers is key to success in this role.
Added 2 mins ago
TL
Accounting Specialist - Level 2
Transx Ltd
Rosser, MB
- Full-time
The TransX Group of Companies has an exciting opportunity for an Accounting Specialist – Level 2 to join our Yield & Financial Planning department in Winnipeg. Reporting to the Financial…
Added 17 mins ago
PI
Senior Technical Team Lead - Software Development, R&D
Piicomm Inc.
Plantagenet Station, ON
- Full-time
…IT assets throughout their lifecycle. Our services combine operational expertise, software, automation, and technology to simplify complex business requirements and improve service…
Added 17 mins ago
TE
Digital Client Experience Specialist
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
Empire Life is looking to hire a Digital Client Experience Specialist to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 17 mins ago
EH
Guardians Care Specialist FT - East
Edgewood Health Network Inc
Head of Jeddore, NS · Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
The EHN Guardians Care Specialist (GCS) serves as the operational owner of the referent experience for an assigned caseload of clients. While multiple EHN team members may engage with…
Added 17 mins ago
EH
Guardians Care Specialist FT - West
Edgewood Health Network Inc
Nanaimo, BC · Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
The EHN Guardians Care Specialist (GCS) serves as the operational owner of the referent experience for an assigned caseload of clients. While multiple EHN team members may engage with…
Added 32 mins ago
AI
Customs Import Specialist - Senior
AXXESS INTERNATIONAL INC
Quebec, QC · Trois-Rivières, QC
- Full-time
Interested? We are looking for our next Custom Import Specialist to join our Canadian Custom team at our Quebec city office!
Added 32 mins ago
AI
Customs Clerk
AXXESS INTERNATIONAL INC
Quebec, QC
- Full-time
Accurately enter data into the various operational systems
Added 32 mins ago
PC
Sales Representative
Prime Communications Canada Inc
Bowmanville, ON
- Up to $17.95 CAD / hour
- Part-time
As a Solution Specialist (Sales Representative) on our Retail Team and working at our Bowmanville Rogers Store, you will be an entrepreneur of Rogers and Fido plans, products, and services.…
Added 32 mins ago
AI
Export Buyer
AutoCanada Inc.
Winnipeg, MB
- $70,000 to $200,000 CAD / year
- Full-time
…data-driven and our commitment to our Team Members, customers and operational excellence fuels our…
Added 2 hours ago
C
Process Improvement Specialist
CBRE
Toronto, ON
- Full-time
CBRE are actively seeking a Process Improvement Specialist located in Toronto, Ontario whose main responsibilities will include, but are not limited to, the following:
Added 2 hours ago
TL
Logistics specialist
Trench Limited
Scarborough, ON
- $67,000 to $74,000 CAD / year
- Full-time
- On-site
Oversee operational logistics of the organization
Added 3 hours ago
NB
Chief Analyste, Financial Performance
National Bank of Canada
Montreal, QC
- Full-time
…means serving as a Financial Analysis and Business Analytics Specialist. This position allows you to have a positive impact on the Personal Banking sector thanks to your expertise in…
Added 3 hours ago
EI
Test Automation Technologist
Ecolab Inc.
Calgary, AB
- Full-time
…supercomputers, and desktop computers is seeking a talented Automation Specialist who will be responsible for designing, developing, and implementing automation solutions to support…
Added 4 hours ago
A
GIS Specialist
Arcadis
Vancouver, BC
- Full-time
Arcadis is seeking a GIS Specialist to join our growing team in Vancouver. The successful candidate will provide technical geospatial data support and mapping services to internal and…
Added 5 hours ago
CS
Warehouse Specialist Job - Complete Shipping Solutions
Complete Shipping Solutions
AB · Greater Edmonton Metropolitan Area
- Full-time
We are seeking a Warehouse Specialist to join our team and ensure the accuracy, organization, and efficiency of warehouse operations. This role is responsible for managing incoming and…
Added 5 hours ago
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Director of Marketing, Defence
Calian in Space & Technology
Ottawa, ON
- Full-time
Build strong relationships with technical, operational, and military subject matter experts and elevate their expertise through campaigns, thought leadership, customer engagement, and…
Added 5 hours ago
W
Labour and Employee Relations Specialist
Worley
AB · Edmonton, AB
- Full-time
We’re seeking an experienced Labour and Employee Relations Specialist to join our growing People Team in our Edmonton, Alberta office.
Added 5 hours ago
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Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
…working on them. Business development, firm administration, and operational functions are managed by dedicated teams. Compensation is independent of client…
Added 5 hours ago
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HVAC/Maintenance Technician
Hotel Arts Group
Calgary, AB
- $28 CAD / hour
- Full-time
…ensures the Hotel Arts Complex is safe, well-maintained, and operational, meeting guest and regulatory expectations, with a primary role as an HVAC and refrigeration…
Added 5 hours ago
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Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…Private Wealth branch / market with a focus on recruitment, operational and sales compliance, and professional development of branch staff. Works collaboratively within the branch, BMO…
Added 5 hours ago
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Senior Relationship Manager, Commercial Banking (Financial Services Group)
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- Full-time
Continue the development and establishment of a comprehensive analysis framework to assess and review current and prospective relationships key operational and reputational risks.
Added 5 hours ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 5 hours ago
B
Mortgage Specialist
BMO
Granby, QC · GRBY
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…

Molex

Customer Service Specialist

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2+ years of experience in customer service, inside sales, order management, account support, or a related commercial role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Your Job

As a Customer Service Specialist, you will serve as a primary point of contact for assigned customers, providing responsive support and coordinating customer requirements across the organization. You will partner closely with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping teams to support timely order fulfillment, resolve customer issues, and deliver an exceptional customer experience. This role plays an important part in creating long-term value through proactive communication, strong execution, and continuous improvement.

Our Team

You will be part of the Commercial team supporting Molex Aerospace & Defense Solutions customers across a diverse portfolio of products and programs. Our team collaborates across Sales, Customer Service, Operations, Supply Chain, Planning, Engineering, Quality, and Manufacturing to deliver outstanding customer experiences, meet business objectives, and create mutual benefit for our customers and the organization.

What You Will Do

Develop and maintain strong relationships with assigned customers and key stakeholders while representing customer needs within the organization.
Serve as a primary point of contact for customer inquiries, orders, quotations, contracts, and related activities, ensuring timely responses and resolution of issues.
Support customer retention and revenue growth initiatives by proactively engaging customers, identifying needs and opportunities, and partnering with Sales to support account strategies.
Enter, process, update, and maintain customer orders within ERP and order management systems, ensuring customer requirements, pricing, quantities, delivery dates, and documentation are accurate.
Manage customer order fulfillment activities, including order acknowledgements, status updates, shipment notifications, delivery commitments, and other customer communications.
Monitor customer orders and collaborate with Production, Planning, Purchasing, Quality, Shipping, and Supply Chain regarding production schedules, material availability, shortages, delays, and delivery commitments.
Manage backorders, expedites, reschedules, shortages, production delays, and other order changes while proactively communicating impacts and solutions to customers.
Coordinate returns, RMAs, credits, replacements, and other customer service activities in accordance with company policies and procedures.
Act as a customer advocate by coordinating the timely resolution of technical, quality, delivery, and product-related issues with appropriate internal stakeholders.
Support forecasting activities, monitor customer activity, maintain CRM opportunities and pipeline information, and provide data and insights to support sales objectives.
Participate in customer meetings, conference calls, and site visits as needed.
Generate reports, analyze customer and order performance, and identify opportunities to improve processes, responsiveness, and customer satisfaction.
Provide backup support for other Customer Service and Commercial team members as required.

Who You Are (Basic Qualifications)

High School Diploma or GED.
2+ years of experience in customer service, inside sales, order management, account support, or a related commercial role.
Experience managing customer orders, quotations, contracts, or related customer activities.
Experience working within ERP systems, order management platforms, CRM systems, or related business applications.
Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to effectively collaborate with internal and external stakeholders to resolve customer issues and drive results.

What Will Put You Ahead

Bachelor's degree in Business, Marketing, Sales, Supply Chain, or a related field.
Experience in the connector, interconnect, electronics, aerospace, defense, or manufacturing industries.
Experience supporting strategic customer accounts and customer retention initiatives.
Knowledge of customer forecasting, demand planning, contract review, and order fulfillment processes.
Experience working within a cross-functional manufacturing environment.
Familiarity with manufacturing processes, production schedules, inventory management, shipping procedures, product specifications, part numbers, and bills of material.
Experience analyzing sales or customer data, forecasting trends, and maintaining customer information and opportunities within CRM systems.

Compensation

For this role, we anticipate paying $65,000-$75,000 CAD base per year. This role is eligible for variable pay, issued as a monetary bonus or in another form

Hiring Philosophy

All Koch companies value integrity, humility, respect, self-actualization, principled entrepreneurship, transformation, and compliance. As a Koch company, we seek individuals who are motivated to create value, challenge the status quo, and contribute to a culture of continuous improvement.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading global provider of electronic solutions, driving innovation and enabling progress across industries including aerospace and defense, transportation, medical, industrial, data communications, and consumer electronics. Our people, technologies, and manufacturing expertise help customers solve complex challenges through advanced connectivity, signal transmission, and electronic solutions that power the world's most critical applications.

Aerospace & Defense Solutions (ADS)

Molex's Aerospace & Defense Solutions (ADS) Division delivers mission-critical connectivity, signal technologies, and electronic solutions designed for the most demanding environments. Drawing on decades of engineering excellence and innovation, we support aerospace, defense, space, and other high-reliability markets where performance is essential and failure is not an option.

From enabling next-generation communications and data transfer to providing rugged interconnect and electronic solutions for mission-critical systems, our technologies help customers advance capabilities across air, land, sea, and space. At ADS, we combine deep technical expertise, operational excellence, and a culture of principled entrepreneurship to create value for our customers, communities, and one another.

Join us and help shape the future of aerospace and defense through innovation, reliability, and purpose-driven solutions.

AODA

In accordance with The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), AirBorn Flexible Circuits, Inc. will provide reasonable accommodation upon request to persons with disabilities during the recruitment process.

Regulatory Compliance: As a condition of employment, the selected candidate must be eligible for registration with the Controlled Goods Program (CGP) and satisfy a security assessment conducted by the company’s Designated Official.
Operational Readiness: This position is for an immediate vacancy. The selected candidate must be able to meet all security requirements for unescorted access to the facility prior to their start date.
Background Verification for the selected candidate: Any offer of employment is contingent upon a positive security assessment in compliance with the Defence Production Act and CGP requirements.

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More about this job

Responsibilities

Manage customer relationships and serve as the primary contact for inquiries, orders, quotations, contracts, and order updates. Coordinate order fulfillment and issue resolution across internal teams, support sales and forecasting activities, and identify opportunities to improve customer satisfaction and processes.

Requirements

Requires a high school diploma or GED, at least two years of relevant customer service, inside sales, order management, or account support experience, and experience with customer orders or related activities. Candidates should have ERP or CRM experience, Microsoft Office proficiency, strong communication and organizational skills, and the ability to collaborate across teams; a bachelor's degree and relevant manufacturing or aerospace and defense experience are preferred.

Skills

Customer Service
Order Management
Order Fulfillment
ERP Systems
CRM Systems
Microsoft Office
Customer Communication
Issue Resolution
Cross-Functional Collaboration
Forecasting
Demand Planning
Contract Review
Data Analysis
Inventory Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Management
Account Support
Customer Retention
ERP Systems
CRM Systems
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Order Fulfillment
Quotations
Contracts
Forecasting
Demand Planning
Supply Chain
Production Scheduling
Inventory Management
Shipping
Returns
RMAs
Aerospace and Defense
Electronics Manufacturing
Controlled Goods Program
Customer Data Analysis
Cross-Functional Collaboration

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