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Added 10 mins ago
GT
Electric Utilities OCM Consultant (ADMS)
Grid Transformation
Canada
- Full-time
Grid Transformation is a specialist electric-utility operational technology advisory firm. We help utilities turn grid-modernization strategy into operational reality across Advanced…
Added 10 mins ago
GT
ADMS Test Manager
Grid Transformation
Canada
- Full-time
Grid Transformation is a specialist electric-utility operational technology advisory firm. We help utilities turn grid-modernization strategy into operational reality across Advanced…
Added 12 mins ago
L
Talent Acquisition Partner
Liferaft
Remote, Canada
- Full-time
- Remote
Reporting to the Director, People & Culture and working alongside our People Operations Specialist, you will be Liferaft’s dedicated talent acquisition expert, owning hiring across GTM,…
Added 27 mins ago
Production Supervisor - Afternoon Shift
ASSA ABLOY
ON · Woodbridge, ON
Post-secondary education in Manufacturing Engineering or a related field
Added 27 mins ago
EG
Environmental Risk Assessment Specialist
Egis Group
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
We are seeking a motivated Qualified Person (Risk Assessment) to join our team as an Environmental Risk Assessment Specialist. The successful candidate will have a QPRA designation and a…
Added 2 hours ago
R
Data Steward (CCDB26A)
Referment
Montreal, QC
- Full-time
Second, you'll shape how that data is presented to AI. You'll build and maintain semantic layers in Snowflake that give AI-driven products the structure, definitions, relationships and…
Added 2 hours ago
Thermal Imaging Specialist
National Research Council Canada
Ottawa, ON
We are looking for a Thermal Imaging Specialist to join our Aerospace Research Centre and support the on-going innovative research in thermal imaging aboard NRC aircrafts, including drones.…
Added 3 hours ago
TC
VP of Delivery
Two Circles
Remote, Canada
- Remote
Technology and data are foundational to how we deliver value, and North America is one of our fastest-growing and highest-priority markets globally.
Added 3 hours ago
TC
VP of Delivery
Two Circles
Vancouver, BC
- Full-time
Technology and data are foundational to how we deliver value, and North America is one of our fastest-growing and highest-priority markets globally.
Added 4 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 4 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 10 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 10 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 11 hours ago
EI
Senior Calibration Technician
Ecolab Inc.
Calgary, AB
- Full-time
Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Added 11 hours ago
P
Bilingual Nurse Practitioner - Ontario (Remote)
Phoenix
Remote, Canada
- $75 to $85 CAD / hour
- Contract
- Remote
Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are. Our platform breaks down…
Added 12 hours ago
EC
Spécialiste infrastructure / Infrastructure Specialist
Eaton Corporation
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 12 hours ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Added 12 hours ago
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Senior Specialist Geotechnical Engineer
Vale
Canada
- Full-time
The Senior Specialist Geotechnical Engineer provides technical leadership for the safe design, operation, monitoring, and closure of tailings storage facilities, dams, and related water…
Added 13 hours ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
Mississauga, ON
- Full-time
…Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By…
Added 13 hours ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team.
Added 13 hours ago
S
Marketing Specialist
Seequent
Vancouver, BC
- Full-time
…location Seequent resides in. Please ask your Talent Acquisition…
Added 14 hours ago
B
Intern, Developer (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
You are currently enrolled in the 3rd or 4th year of an undergraduate university program in an Engineering discipline.
Added 14 hours ago
L
Lead Project Planner (EPCM/Minerals Plant)
Lycopodium
Mississauga, ON
- Full-time
…Peru, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By…
Added 14 hours ago
GD
Security Specialist
General Dynamics Missions System International
Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 14 hours ago
HA
Sr Program Specialist
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Mississauga, ON
- Full-time
Maintain data assertions and serve as the SDRL burndown focal point for assigned program activities.

Molex

Customer Service Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 2+ years of experience in customer service, inside sales, order management, account support, or a related commercial role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Your Job

As a Customer Service Specialist, you will serve as a primary point of contact for assigned customers, providing responsive support and coordinating customer requirements across the organization. You will partner closely with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping teams to support timely order fulfillment, resolve customer issues, and deliver an exceptional customer experience. This role plays an important part in creating long-term value through proactive communication, strong execution, and continuous improvement.

Our Team

You will be part of the Commercial team supporting Molex Aerospace & Defense Solutions customers across a diverse portfolio of products and programs. Our team collaborates across Sales, Customer Service, Operations, Supply Chain, Planning, Engineering, Quality, and Manufacturing to deliver outstanding customer experiences, meet business objectives, and create mutual benefit for our customers and the organization.

What You Will Do

Develop and maintain strong relationships with assigned customers and key stakeholders while representing customer needs within the organization.
Serve as a primary point of contact for customer inquiries, orders, quotations, contracts, and related activities, ensuring timely responses and resolution of issues.
Support customer retention and revenue growth initiatives by proactively engaging customers, identifying needs and opportunities, and partnering with Sales to support account strategies.
Enter, process, update, and maintain customer orders within ERP and order management systems, ensuring customer requirements, pricing, quantities, delivery dates, and documentation are accurate.
Manage customer order fulfillment activities, including order acknowledgements, status updates, shipment notifications, delivery commitments, and other customer communications.
Monitor customer orders and collaborate with Production, Planning, Purchasing, Quality, Shipping, and Supply Chain regarding production schedules, material availability, shortages, delays, and delivery commitments.
Manage backorders, expedites, reschedules, shortages, production delays, and other order changes while proactively communicating impacts and solutions to customers.
Coordinate returns, RMAs, credits, replacements, and other customer service activities in accordance with company policies and procedures.
Act as a customer advocate by coordinating the timely resolution of technical, quality, delivery, and product-related issues with appropriate internal stakeholders.
Support forecasting activities, monitor customer activity, maintain CRM opportunities and pipeline information, and provide data and insights to support sales objectives.
Participate in customer meetings, conference calls, and site visits as needed.
Generate reports, analyze customer and order performance, and identify opportunities to improve processes, responsiveness, and customer satisfaction.
Provide backup support for other Customer Service and Commercial team members as required.

Who You Are (Basic Qualifications)

High School Diploma or GED.
2+ years of experience in customer service, inside sales, order management, account support, or a related commercial role.
Experience managing customer orders, quotations, contracts, or related customer activities.
Experience working within ERP systems, order management platforms, CRM systems, or related business applications.
Proficiency with Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to effectively collaborate with internal and external stakeholders to resolve customer issues and drive results.

What Will Put You Ahead

Bachelor's degree in Business, Marketing, Sales, Supply Chain, or a related field.
Experience in the connector, interconnect, electronics, aerospace, defense, or manufacturing industries.
Experience supporting strategic customer accounts and customer retention initiatives.
Knowledge of customer forecasting, demand planning, contract review, and order fulfillment processes.
Experience working within a cross-functional manufacturing environment.
Familiarity with manufacturing processes, production schedules, inventory management, shipping procedures, product specifications, part numbers, and bills of material.
Experience analyzing sales or customer data, forecasting trends, and maintaining customer information and opportunities within CRM systems.

Compensation

For this role, we anticipate paying $65,000-$75,000 CAD base per year. This role is eligible for variable pay, issued as a monetary bonus or in another form

Hiring Philosophy

All Koch companies value integrity, humility, respect, self-actualization, principled entrepreneurship, transformation, and compliance. As a Koch company, we seek individuals who are motivated to create value, challenge the status quo, and contribute to a culture of continuous improvement.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading global provider of electronic solutions, driving innovation and enabling progress across industries including aerospace and defense, transportation, medical, industrial, data communications, and consumer electronics. Our people, technologies, and manufacturing expertise help customers solve complex challenges through advanced connectivity, signal transmission, and electronic solutions that power the world's most critical applications.

Aerospace & Defense Solutions (ADS)

Molex's Aerospace & Defense Solutions (ADS) Division delivers mission-critical connectivity, signal technologies, and electronic solutions designed for the most demanding environments. Drawing on decades of engineering excellence and innovation, we support aerospace, defense, space, and other high-reliability markets where performance is essential and failure is not an option.

From enabling next-generation communications and data transfer to providing rugged interconnect and electronic solutions for mission-critical systems, our technologies help customers advance capabilities across air, land, sea, and space. At ADS, we combine deep technical expertise, operational excellence, and a culture of principled entrepreneurship to create value for our customers, communities, and one another.

Join us and help shape the future of aerospace and defense through innovation, reliability, and purpose-driven solutions.

AODA

In accordance with The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), AirBorn Flexible Circuits, Inc. will provide reasonable accommodation upon request to persons with disabilities during the recruitment process.

Regulatory Compliance: As a condition of employment, the selected candidate must be eligible for registration with the Controlled Goods Program (CGP) and satisfy a security assessment conducted by the company’s Designated Official.
Operational Readiness: This position is for an immediate vacancy. The selected candidate must be able to meet all security requirements for unescorted access to the facility prior to their start date.
Background Verification for the selected candidate: Any offer of employment is contingent upon a positive security assessment in compliance with the Defence Production Act and CGP requirements.

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More about this job

Responsibilities

Manage customer relationships and serve as the primary contact for inquiries, orders, quotations, contracts, and order updates. Coordinate order fulfillment and issue resolution across internal teams, support sales and forecasting activities, and identify opportunities to improve customer satisfaction and processes.

Requirements

Requires a high school diploma or GED, at least two years of relevant customer service, inside sales, order management, or account support experience, and experience with customer orders or related activities. Candidates should have ERP or CRM experience, Microsoft Office proficiency, strong communication and organizational skills, and the ability to collaborate across teams; a bachelor's degree and relevant manufacturing or aerospace and defense experience are preferred.

Skills

Customer Service
Order Management
Order Fulfillment
ERP Systems
CRM Systems
Microsoft Office
Customer Communication
Issue Resolution
Cross-Functional Collaboration
Forecasting
Demand Planning
Contract Review
Data Analysis
Inventory Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
Order Management
Account Support
Customer Retention
ERP Systems
CRM Systems
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Order Fulfillment
Quotations
Contracts
Forecasting
Demand Planning
Supply Chain
Production Scheduling
Inventory Management
Shipping
Returns
RMAs
Aerospace and Defense
Electronics Manufacturing
Controlled Goods Program
Customer Data Analysis
Cross-Functional Collaboration

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